Customer Satisfaction Program 21B36 - PAAK Software Update

breeves002

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As many of you know this CSP was released recently. Here is the full info released to dealers. I started a new thread so this info wouldn’t get buried.


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My PAAK works 95% of the time, then the other 5% it just doesn’t work at all. I’ve made the appointment so hopefully this solves those issues.
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Omar

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As many of you know this CSP was released recently. Here is the full info released to dealers. I started a new thread so this info wouldn’t get buried.


962D480B-19A0-4319-869B-57EA52DC6B41.jpeg

CEC4EB6B-3841-46D6-9569-BC6ED323229C.jpeg


My PAAK works 95% of the time, then the other 5% it just doesn’t work at all. I’ve made the appointment so hopefully this solves those issues.
I took my vehicle yesterday June 22 at Germain at beavercreek Ohio after 2 hr waiting just to tell me they don’t have the update and have to wait until it’s available over the air. It’s sound like the dealership dint want to do the update. Let me know if any of you get the same answer.
 

Johnness

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I took my MACH E To the dealership early yesterday morning for the software update for PAAK. By noon time they said that two attempts to install the software update had failed. The field engineer just happened to be working on another problem at the dealership and was unable to provide a solution. My Ford pass showed four different failure alerts and the vehicle would not go into drive or reverse per the technician. I checked in today and they’re still working on the problem and they hear report that others are having difficulty with the software update.
 

ChasingCoral

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ChasingCoral

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Just wondering for others who had 21B36 applied: how long does it take for the recall notice to go away in the Ford Pass app?
 
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breeves002

breeves002

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Just wondering for others who had 21B36 applied: how long does it take for the recall notice to go away in the Ford Pass app?
It’ll go away after the dealer runs the claim through. Depends on your dealer.
 

methorian

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Just wondering for others who had 21B36 applied: how long does it take for the recall notice to go away in the Ford Pass app?
It took a few days for mine to go away. I had it done while Ford was having a few backend issues though.
 

ChasingCoral

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I took my MACH E To the dealership early yesterday morning for the software update for PAAK. By noon time they said that two attempts to install the software update had failed. The field engineer just happened to be working on another problem at the dealership and was unable to provide a solution. My Ford pass showed four different failure alerts and the vehicle would not go into drive or reverse per the technician. I checked in today and they’re still working on the problem and they hear report that others are having difficulty with the software update.
My service rep didn't say anything about having trouble installing it. I was in and out in 2 hours, which was how long they quoted me for replacing the battery rail only and they did the rail and the 21B36 update. Hope they can figure out the problem on yours. I'd guess its a conflict with another software or module that hasn't been updated to the same level as mine.

My PaaK has been pretty solid all along. June's worked at the start, then quit working. After the software updates to the car and iPhone yesterday we deleted her iPhone PaaK and set it up again. So far it's working fine.
 

67 Stang Convertible

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My service rep didn't say anything about having trouble installing it. I was in and out in 2 hours, which was how long they quoted me for replacing the battery rail only and they did the rail and the 21B36 update. Hope they can figure out the problem on yours. I'd guess its a conflict with another software or module that hasn't been updated to the same level as mine.

My PaaK has been pretty solid all along. June's worked at the start, then quit working. After the software updates to the car and iPhone yesterday we deleted her iPhone PaaK and set it up again. So far it's working fine.
My car received the software update yesterday. Did you remove the app from the phone and reinstall or remove the phone from the car's computer screen and reinstall? Thx Rich
 

Crespokid

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I wonder if this is why I haven't been called to pick up my Mach E that I had ordered. Tracking site shows it was delivered last week on the 29th but nothing from the dealer.
 

ChasingCoral

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My car received the software update yesterday. Did you remove the app from the phone and reinstall or remove the phone from the car's computer screen and reinstall? Thx Rich
Neither. There is a place in the FordPass app to delete the PaaK.
 
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