Customer Satisfaction Program 21B53 - Some Mach-E built in July need an ECG update for PaaK to function

[generaltso]

I didn't see this one posted here yet even though it's from September. It looks like cars built between July 6, 2021 and July 24, 2021 could have a misconfigured ECG that prevents PaaK from functioning. There probably weren't too many cars that were built during that timefreame and delivered to customers before this notice went to dealers.

https://static.nhtsa.gov/odi/tsbs/2021/MC-10202719-0001.pdf

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[SnowBunnE]

7/20 - Thank you. This post has been more informative than 5 weeks of non answers from my dealership.

 

[chrisGT]

Thank you. Is there a way to check if the module is updated?

Someone sent me a screenshot of my car's modules from FDRS but I don't see the ECG module there

 

[generaltso]

Thank you. Is there a way to check if the module is updated?

Someone sent me a screenshot of my car's modules from FDRS but I don't see the ECG module there

If it wasn’t on the list of available updates for your VIN, I would think you don’t need it. Was your car built between the affected dates?

 

[chrisGT]

If it wasn’t on the list of available updates for your VIN, I would think you don’t need it. Was your car built between the affected dates?

Yes car was built in affected dates.
ECG wasn't listed not only in the list of available updates but it was also missing from the list of all modules in left pane.

 

[generaltso]

Yes car was built in affected dates.
ECG wasn't listed not only in the list of available updates but it was also missing from the list of all modules in left pane.

Does PaaK work for you?

 

[DevSecOps]

Yes car was built in affected dates.
ECG wasn't listed not only in the list of available updates but it was also missing from the list of all modules in left pane.

Chris, I can re-run your VIN when I'm home in a couple hours and let you know. I haven't seen the ECG update on any of the GT vehicles however. I've only seen it on the non-GT. I know the memo doesn't speak to that specifically, but it's been my observation. Also I updated my GTPE yesterday as it needed a new RFA module update and there was no ECG update and my build date falls in this range.

I will check it for you again.

 

[chrisGT]

Chris, I can re-run your VIN when I'm home in a couple hours and let you know. I haven't seen the ECG update on any of the GT vehicles however. I've only seen it on the non-GT. I know the memo doesn't speak to that specifically, but it's been my observation. Also I updated my GTPE yesterday as it needed a new RFA module update and there was no ECG update.

I will check it for you again.

Thanks, no need to check again.
I think you might be right. The GTs might not need it even if they were produced during the affected days.

I wish Ford made it easier for owners to know when their cars needed a specific update and maybe in 10 years OTA will work flawlessly and we will receive updates seamlessly.

 

[Logal727]

So people who need this, PAAK doesn’t work at all?

 

[generaltso]

So people who need this, PAAK doesn’t work at all?

That‘s what it sounds like.

 

[breeves002]

As far as I can tell ECG = GWM. IDK why they call it ECG in this but not anywhere else.

My car was built in this timeframe but my PAAK worked day 1. This is likely specific modules.

Note this is not necessarily a software update - though an update may be available. This appears to be a configuration issue - likely as built was incorrect for some VINs. It has long been fixed most likely.

 

[Logal727]

As far as I can tell ECG = GWM. IDK why they call it ECG in this but not anywhere else.

My car was built in this timeframe but my PAAK worked day 1. This is likely specific modules.

Note this is not necessarily a software update - though an update may be available. This appears to be a configuration issue - likely as built was incorrect for some VINs. It has long been fixed most likely.

My 7/3/21 build just received 1.6 OTA a few days ago, have been having more PAAK issues than usual. But it’s worked 90% of the time just fine since I got it.

 

[Carlos J. Marrero]

Mine has a production date of July 9. And then waiting for Chip until September 20 which he says built. Sent on October 20. Will I need that update?

 

[Logal727]

Mine has a production date of July 9. And then waiting for Chip until September 20 which he says built. Sent on October 20. Will I need that update?

It’s only for vehicles built up to June, guessing July and forward already have updated modules are they feel like they won’t have issues updating them later over the air.

 

[Carlos J. Marrero]

It’s only for vehicles built up to June, guessing July and forward already have updated modules are they feel like they won’t have issues updating them later over the air.

It’s only for vehicles built up to June, guessing July and forward already have updated modules are they feel like they won’t have issues updating them later over the air.

Okay. But the document in this thread says built from July 6th to July 24th.

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