Damaged In Transit...To The Tune of $20k

[MellowJohnny]

So after waiting patiently since October of last year for my 2022 Mach-E Premium AWD, she's finally here!

Except instead of going to the dealer to have the plastic seat covers gently removed, the exterior protective plastic wrap carefully peeled off, and getting a goodbye charge, she went straight to the body shop.

It seems at some point in her journey things at the rail yard got rough, rail cars collided, and Mach-Es were bent. Mine was the meat of the Mach-E sandwich - creating three very unhappy owners in the process.

Believe it or not the damage came in at just shy of CAD $20k - basically everything but the door panels have been damaged.

I have refused delivery.

So now the waiting begins again - a new order for a 2023 2022 with "high priority" has been placed, with the hopes of potentially snagging a like-for-like MY22 cancellation. The dealer says he's never seen that much damage to a car in transit. Yay! I love being first! Ford so far has been good about it, honouring the initial terms, but I'm still out a car.

Hard to tell from the pics, but lots of damage under the body work - the left headlamp alone is over $2k.

Gonna go cry for a bit now...

 

[heisnuts]

WOW... Just WOW...

I would have refused delivery too. That is just way too much damage for a new car and come to think of it the repair time might be just as long as it will be to get a new one.... I am so sorry to hear the story.

 

[Neil4Real]

Wow, what a bummer! Yeah, when I had a fender bender on my Premium, the lights were insane and hard to even get! Those took the longest to get out of all the parts. Are they going to honor price protection on your new order?

 

[VegStang]

Wow, good luck getting a replacement shipped out, or the dealer finding you one at your initial terms. In some ways you might be better off getting a do-over than taking something out of the body shop.

 

[MellowJohnny]

Wow, what a bummer! Yeah, when I had a fender bender on my Premium, the lights were insane and hard to even get! Those took the longest to get out of all the parts. Are they going to honor price protection on your new order?

Yes, Ford will be honouring the initial terms of the 2022 order, price protected, same finance rate.

 

[rcechinel]

So after waiting patiently since October of last year for my 2022 Mach-E Premium AWD, she's finally here!

Except instead of going to the dealer to have the plastic seat covers gently removed, the exterior protective plastic wrap carefully peeled off, and getting a goodbye charge, she went straight to the body shop.

It seems at some point in her journey things at the rail yard got rough, rail cars collided, and Mach-Es were bent. Mine was the meat of the Mach-E sandwich - creating three very unhappy owners in the process.

Believe it or not the damage came in at just shy of CAD $20k - basically everything but the door panels have been damaged.

I have refused delivery.

So now the waiting begins again - a new order for a 2023, high-priority, with the hopes of potentially snagging a like-for-like MY22 cancellation. The dealer says he's never seen that much damage to a car in transit. Yay! I love being first! Ford so far has been good about it, honouring the initial terms, but I'm still out a car.

Hard to tell from the pics, but lots of damage under the body work - the left headlamp alone is over $2k.

Gonna go cry for a bit now...

Holy cow, I'm so so so sorry. Hang in there!

 

[sgriffin130]

Yes, Ford will be honouring the initial terms of the 2022 order, price protected, same finance rate.

What about the tax credit?

 

[Regularmache]

So after waiting patiently since October of last year for my 2022 Mach-E Premium AWD, she's finally here!

Except instead of going to the dealer to have the plastic seat covers gently removed, the exterior protective plastic wrap carefully peeled off, and getting a goodbye charge, she went straight to the body shop.

It seems at some point in her journey things at the rail yard got rough, rail cars collided, and Mach-Es were bent. Mine was the meat of the Mach-E sandwich - creating three very unhappy owners in the process.

Believe it or not the damage came in at just shy of CAD $20k - basically everything but the door panels have been damaged.

I have refused delivery.

So now the waiting begins again - a new order for a 2023, high-priority, with the hopes of potentially snagging a like-for-like MY22 cancellation. The dealer says he's never seen that much damage to a car in transit. Yay! I love being first! Ford so far has been good about it, honouring the initial terms, but I'm still out a car.

Hard to tell from the pics, but lots of damage under the body work - the left headlamp alone is over $2k.

Gonna go cry for a bit now...

It's frustrating, but this stuff happens. I hope they can quicken the pace of a replacement.

 

[ChasingCoral]

The dealer says he's never seen that much damage to a car in transit.

Probably because if it were any worse Ford would have written it off at the accident site and it never would have made it to the dealer.

Sorry about your bad luck. Hopefully Ford will make it right soon!

 

[GABAR]

So after waiting patiently since October of last year for my 2022 Mach-E Premium AWD, she's finally here!

Except instead of going to the dealer to have the plastic seat covers gently removed, the exterior protective plastic wrap carefully peeled off, and getting a goodbye charge, she went straight to the body shop.

It seems at some point in her journey things at the rail yard got rough, rail cars collided, and Mach-Es were bent. Mine was the meat of the Mach-E sandwich - creating three very unhappy owners in the process.

Believe it or not the damage came in at just shy of CAD $20k - basically everything but the door panels have been damaged.

I have refused delivery.

So now the waiting begins again - a new order for a 2023, high-priority, with the hopes of potentially snagging a like-for-like MY22 cancellation. The dealer says he's never seen that much damage to a car in transit. Yay! I love being first! Ford so far has been good about it, honouring the initial terms, but I'm still out a car.

Hard to tell from the pics, but lots of damage under the body work - the left headlamp alone is over $2k.

Gonna go cry for a bit now...

Yes, I know it’s very frustrating but, you did the right thing by refusing delivery.

Look at it this way, outside of the rail yard incident, this happened for a reason.

Perhaps you’ll get a 2023 model with all of the current updates for the same price as the one that was damaged.

 

[zgruven]

So after waiting patiently since October of last year for my 2022 Mach-E Premium AWD, she's finally here!

Except instead of going to the dealer to have the plastic seat covers gently removed, the exterior protective plastic wrap carefully peeled off, and getting a goodbye charge, she went straight to the body shop.

It seems at some point in her journey things at the rail yard got rough, rail cars collided, and Mach-Es were bent. Mine was the meat of the Mach-E sandwich - creating three very unhappy owners in the process.

Believe it or not the damage came in at just shy of CAD $20k - basically everything but the door panels have been damaged.

I have refused delivery.

So now the waiting begins again - a new order for a 2023, high-priority, with the hopes of potentially snagging a like-for-like MY22 cancellation. The dealer says he's never seen that much damage to a car in transit. Yay! I love being first! Ford so far has been good about it, honouring the initial terms, but I'm still out a car.

Hard to tell from the pics, but lots of damage under the body work - the left headlamp alone is over $2k.

Gonna go cry for a bit now...

At least your arrived! Been waiting since July of 2021 for my premium Mach e. Ford has dropped then all with the transport of their vehicles! Mine has been in transport since March and keeps missing the estimated delivery dates!!! Never will be buying a Ford vehicle again!!

 

[benzapa]

What about the tax credit?

I echo this. If you qualify for the federal tax credit, you should push Ford hard to get you a replacement before it sunsets.

 

[Kamuelaflyer]

What about the tax credit?

I echo this. If you qualify for the federal tax credit, you should push Ford hard to get you a replacement before it sunsets.

The OP is Canadian.

 

[MellowJohnny]

What about the tax credit?

Tax credit in Canada has enough funding for the next few years. It doesn't run out the same way as in the US.

 

[MellowJohnny]

Probably because if it were any worse Ford would have written it off at the accident site and it never would have made it to the dealer.

Sorry about your bad luck. Hopefully Ford will make it right soon!

Apparently writing it off is still an option, but they wanted an estimate first...