Yes, the roadside assitance tried jumping it but did not work. I just got my 12v battery replaced but the issue still goes on.
Apparently, the 12V battery doesn't charge from the HVB when the car is parked, unplugged, and the temp is below -15C (5F). Since this appears to be by design, I guess it's not a flaw, but certainly not ideal. That being said, if the car was just driven a few hours before, it sounds like something else is going on here.
Dealership just replaced my 12v battery and the issue still goes on. I mean 3 hours is such a short time for battery to die and they just told me that I'll have to keep it plugged even if i go for short time which is impossible
Sounds like you either got two bad 12V batteries in a row (unlikely) or something is wrong with your car's 12V charging system.
Have you had to keep your car outside in such temparature unplugged anytime. Because the dealership keeps saying that all the EVs are built this way. But I'm definitely sure its something wrong with the car.
Yes, I have left my car outside in very cold temperatures unplugged and it has never failed to start. If it was left that way for days, I could see the 12V battery could die, but not after just 3 hours. It's not uncommon for people in cold climates to leave their car in a parking lot at work all day without access to a plug.
We don't have a garage, so ours is sitting outside in the cold all the time. At home it is usually plugged in, but My wife takes it to work every day and it sits for ~8-9 hours in the cold without being plugged in. No issues so far!
Hi there. Can you send us a DM with your VIN and dealership info? I can look into this on my end.
