- First Name
- Jun 28, 2020
- Reaction score
- Ford Fusion Hybrid
Car back in hand yet?Great news: Marlin is close. They did all the major work but they removed a couple of one-time use bolts, so two more parts are being FedExed in for the completion of tomorrow's reassembly.
Tomorrow morning will be start with prepping and priming the cooling system and completing the reassembly. After that Marlin will get new diagnostics run to make sure everything looks good and the parking brake issue can no longer be triggered (he's already been holding a charge fine). Then a test drive and perhaps more diagnostics.
The Field Service Engineer is very hopeful I'll get Marlin back tomorrow -- as long as the rest goes back together well and diagnostics and test drive go fine.
I realize all of you feel like pioneers in buying and learning to operate your Mach Es -- we are! Now think for a minute about the folks in service. All Ford EV Certified Repair dealerships have had to get special equipment, install chargers, and have someone go through some basic online training. Some are just getting to see a Mach E in person for the first time and most have done little to no service work. The majority of the work they've done has been prepping our new cars for delivery, making sure software is up to date, fluids are good, cars are charged, and they are nice and clean. Some have now had a chance to do an update but only if their dealership has received cars needing the 21B02 update. Koons Ford now not only has a trained service foreman but now has a service tech who has performed the first Primary Drive Unit replacement on a customer car! Today and tomorrow, the service techs at Koons Ford have been following the procedures mapped out for these procedures, under the supervision of one of our DC-area Field Service Engineers. However, at the same time, they've been re-writing those procedures as they learn how to do it better.
At this point, Marlin has had at least two firsts. He's the first first customer Mach E to:
1. Ever get an OTA (they used OTA on part of my software load in addition to cabled upload)
2. Have a new PDU installed (~$5,500 part with no standardized labor cost defined yet)
While this process has been nerve-wracking and frustrating for me, I have been amazed at the intense attention Ford has given this repair.