SOSMachE
Member
- First Name
- Stephen
- Joined
- Apr 30, 2022
- Threads
- 1
- Messages
- 10
- Reaction score
- 10
- Location
- South Florida
- Vehicles
- Mach E premium AWD ER - Iced Blue Silver Metallic
- Thread starter
- #1
Hi all,
I am glad to have found this great community of MachE enthusiasts. The Mach E I had ordered back in June 2021 finally arrived at the dealer. As I understood from postings here, I had price protection. So while the MRSP on the window sticker showed $59,140, I should have got the car for the $57,140 that was printed on the 10/6/21 order summary. I had received an email from Ford showing the $750 credit to compensate for the price adjustment from the June order summary total f $56,640).
The dealer gave me the credit for the $750. However, they said there was no price protection. I shared with them information from this forum, including the video explaining Smart Vincent etc. The dealer did not budge.
After 4 days of back and forth I got this from the sales manager.āSo the price is the price. I understand if you donāt want the vehicle but thatās the final word.ā. I reached out to Ford via a tweet and got this response from Ford, āI appreciate you sharing that information. Just for your awareness, your selling dealership truly is in the best position to assist you directly with any questions or concerns you may have regarding the price protection for your Mustang Mach-E order. Dealerships are able to place Price Protection on vehicles through FMCDealer. I recommend continuing to work with your selling dealership directly for more information. Zac Ford Service Team.ā
Since I wanted the vehicle, I moved forward with the purchase, paying the $59,140 MSRP. I am very pleased with the car, however the lack of price protection sucked. I plan to document this in an email to Ford executives, fwiw. Any advice on what else I can do? The dealer is Grieco Ford of Delray Beach, Florida.
Updated June 16
After an online review of my experience at the dealer, the dealer reached out to me and agreed to refund the price protection difference. Went through signing a revised sale agreement with the price protected price. So a happy ending.
I am glad to have found this great community of MachE enthusiasts. The Mach E I had ordered back in June 2021 finally arrived at the dealer. As I understood from postings here, I had price protection. So while the MRSP on the window sticker showed $59,140, I should have got the car for the $57,140 that was printed on the 10/6/21 order summary. I had received an email from Ford showing the $750 credit to compensate for the price adjustment from the June order summary total f $56,640).
The dealer gave me the credit for the $750. However, they said there was no price protection. I shared with them information from this forum, including the video explaining Smart Vincent etc. The dealer did not budge.
After 4 days of back and forth I got this from the sales manager.āSo the price is the price. I understand if you donāt want the vehicle but thatās the final word.ā. I reached out to Ford via a tweet and got this response from Ford, āI appreciate you sharing that information. Just for your awareness, your selling dealership truly is in the best position to assist you directly with any questions or concerns you may have regarding the price protection for your Mustang Mach-E order. Dealerships are able to place Price Protection on vehicles through FMCDealer. I recommend continuing to work with your selling dealership directly for more information. Zac Ford Service Team.ā
Since I wanted the vehicle, I moved forward with the purchase, paying the $59,140 MSRP. I am very pleased with the car, however the lack of price protection sucked. I plan to document this in an email to Ford executives, fwiw. Any advice on what else I can do? The dealer is Grieco Ford of Delray Beach, Florida.
Updated June 16
After an online review of my experience at the dealer, the dealer reached out to me and agreed to refund the price protection difference. Went through signing a revised sale agreement with the price protected price. So a happy ending.
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