Dealer Lost Vehicle Visibility of Mach_E's

machefan

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Yeah mine says they aren’t allowed to provide that info…
That might be true, that dealer has an internal policy that the sales guys can’t provide it. Ford doesn’t mandate as far as I know such a thing, I was provided it. In my case after KC it stopped updating and poof it was delivered. It appears to track better for some but not all. Dealer not informing sucks if they have it but I’m gathering they don’t want to spend the extra time.
 

highland58

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That might be true, that dealer has an internal policy that the sales guys can’t provide it. Ford doesn’t mandate as far as I know such a thing, I was provided it. In my case after KC it stopped updating and poof it was delivered. It appears to track better for some but not all. Dealer not informing sucks if they have it but I’m gathering they don’t want to spend the extra time.
My sales rep used to be a sales manager before covid, he says he had access then but not now, he has to go to his sales manager to get it. When I was in there the other day, I asked for an updated report (there was no change, still at the factory) and it took him about three minutes to go in another room and get it from whoever.
 

machefan

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My sales rep used to be a sales manager before covid, he says he had access then but not now, he has to go to his sales manager to get it. When I was in there the other day, I asked for an updated report (there was no change, still at the factory) and it took him about three minutes to go in another room and get it from whoever.
I had noticed that when my sales person printed the VV for me, the logged in user was the manager and not him.
 

VegStang

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So I was looking at the Tesla website today, anybody with access want to do an intervention and look up VV for me (just send me a DM?) I noticed yesterday the teslas coming out of the factory now have full plastic covering the front and back of the cars (yea, I know, they need it.)

I thought I could wait it out since it's close, maybe, but that over a month stay in KC with little tracking is making me nervous. ? No worries, if it's not possible to do, I know it doesn't change the outcome.
 


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So I was looking at the Tesla website today, anybody with access want to do an intervention and look up VV for me (just send me a DM?) I noticed yesterday the teslas coming out of the factory now have full plastic covering the front and back of the cars (yea, I know, they need it.)

I thought I could wait it out since it's close, maybe, but that over a month stay in KC with little tracking is making me nervous. ? No worries, if it's not possible to do, I know it doesn't change the outcome.
Last 5 of the VIN?
 

VegStang

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With Ron's assistance I was able to see that my vehicle is on a train traveling west to California now, so just a matter of a few days. Here's to the helpful people on this forum! ?

Last 5 of the VIN?
 

generaltso

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With Ron's assistance I was able to see that my vehicle is on a train traveling west to California now, so just a matter of a few days. Here's to the helpful people on this forum! ?
Nice. Mine shipped exactly 2 weeks ago, so I'm hoping to see an update on palsapp soon.
 

VegStang

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I only received 2 updates on Palsapp, both dropping off at Argentine Ramp more than a month apart, the train update was on the 19th traveling through Kansas. Good luck, at least it appears you will not have a long layover in KC.

Nice. Mine shipped exactly 2 weeks ago, so I'm hoping to see an update on palsapp soon.
 

generaltso

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Good luck, at least it appears you will not have a long layover in KC.
That's certainly my hope. I already had a 3 week delay in Mexico when it went backwards from "awaiting shipment" back to "in production", so I'm hoping my delays are over. But I'm also not holding my breath.
 

VegStang

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I suspect my car is at the Richmond depot about 40 miles or so from my dealer, but my ETA end date hasn't changed, still 2/27.
 

JSOrange97

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Just for the record and the corporate overlords watching this thread and curating my access to our IT systems, I'm officially NOT accepting payment for tracking VINs! :eek: I'm also not passing on proprietary information, secrets, observing GIS classifications, etc.

If something special happens, such as the OP's dealer claiming that something was removed from vehicle visibility, I can take a look. Otherwise, there are simply too many of you all, and I'm spending most of my time trying to figure out why my car is taking so long!
You know, your company could really help itself by improving communication and the customer experience through its dealer network.
 

Jimrpa

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So my car is “supposed” to arrive between 3/26 and 3/31 according to the Ford website, but PALSAPP still lists it as “pending”? Any insight anyone?
 

StrWhtMME

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So my car is “supposed” to arrive between 3/26 and 3/31 according to the Ford website, but PALSAPP still lists it as “pending”? Any insight anyone?
What is interesting is to look at the VINs out there at dealers. I have seen last five 18500+. Check dealers within 100 miles,
Sponsored

 
 




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