pdxzzr
Well-Known Member
- Joined
- Nov 20, 2020
- Threads
- 13
- Messages
- 132
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- Location
- Oregon
- Vehicles
- Grabber Blue Mach-E First Edition
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- Attorney
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- #1
Does anyone know whether Ford reads the Post-sale dealer surveys, and who they reflect upon most at the dealership?
When the Survey arrived it clearly talks about rating the dealership as a whole, not necessarily any one person in particular. And since I wasn’t especially happy with how the finance/business manager conducted himself and the kind of representations he made with respect to Ford Options financing (basically ignoring any thought of actually learning about it in the first place for the two months after I brought it to their attention, and then trying to convince me it’s the same thing as a lease, and giving me lease paperwork at the time of sale before finally looking it up) I filled out the survey accordingly.
But at the time of my purchase, the salesperson indicated the survey was interpreted mostly as a reflection on him. Even so I filled out the survey explicitly saying he did fine, describing my dissatisfaction was with the business manager.
I just got a note from the sales guy that they received the survey and again saying he thinks it is a reflection on him alone (presumably because that is what his boss told him).
Does anyone know of that is really true, or just another bit of information about what kind people run the dealership?
When the Survey arrived it clearly talks about rating the dealership as a whole, not necessarily any one person in particular. And since I wasn’t especially happy with how the finance/business manager conducted himself and the kind of representations he made with respect to Ford Options financing (basically ignoring any thought of actually learning about it in the first place for the two months after I brought it to their attention, and then trying to convince me it’s the same thing as a lease, and giving me lease paperwork at the time of sale before finally looking it up) I filled out the survey accordingly.
But at the time of my purchase, the salesperson indicated the survey was interpreted mostly as a reflection on him. Even so I filled out the survey explicitly saying he did fine, describing my dissatisfaction was with the business manager.
I just got a note from the sales guy that they received the survey and again saying he thinks it is a reflection on him alone (presumably because that is what his boss told him).
Does anyone know of that is really true, or just another bit of information about what kind people run the dealership?
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