Dealership Module Update (Not sure if this covered the recall)

[ParadiseFoundNYC]

Recently went to the dealership after receiving multiple messages through FordPass regarding an 'Electrical System Drain Service Required.' After leaving the car at the dealership on 6/18-6/25/22, they informed me that the following updates had been made:

"Mtime updated OBCC WACM, DSM, HVAC, OBCC modules. OBCC required 2 updates also updated RFA Module 1622 WV."

When I called back on 7/5/22 to find out whether the recall update 22S41 had been made, they said the updated modules on the car 'were overlapping' with those of the recall. I honestly don't trust anyone at the dealership to know or understand the EV market or the issues that arise.

Can anybody advise whether the update was most likely made for the recall or if I should just wait for the OTA update in late July/August...if it even comes?

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[Neil4Real]

It is POSSIBLE they did the recall updates, as they came out on 6/25, but the updates they listed as being done are NOT the recall updates. The recall updates are for the following modules: PCM, SOBDMC, BECM, and SOBDMB.

 

[ParadiseFoundNYC]

Thank you! @Neil4Real would you say I should pushback on the dealership and advise the modules that needed to be updated or just wait for the OTA. Not planning any roadtrips anytime soon, but would like to ensure the car doesn't get bricked on the highway or intersection.

More so I'm just curious how plausible it is that the update were truly 'overlapping' since the recall patch didn't come out till 6/25. I was informed my car was ready to be picked up on 6/22-6/23, so it seems the updates were made before the software was readily available.

 

[Mach-Lee]

Look at your repair sheet. If you don't see PCM, SOBDMC, BECM, listed in technician notes along with "22S41 recall performed" then they didn't do the recall and will have to make another trip. Go by what the sheet says rather than what they tell you, voice of experience...

 

[ParadiseFoundNYC]

Thank you @Mach-Lee, I'll follow up with the dealership tomorrow. Really frustrating that these issues continue to happen and not looking forward to those to come.

Has anyone had an experience requesting concessions from Ford for these issues? Free months of charging? Rebate? etc.

 

[Mach-Lee]

Thank you @Mach-Lee, I'll follow up with the dealership tomorrow. Really frustrating that these issues continue to happen and not looking forward to those to come.

Has anyone had an experience requesting concessions from Ford for these issues? Free months of charging? Rebate? etc.

No, concessions would be a can of worms for Ford. They are bleeding money in warranty/recall repairs as it is.

 

[RickMachE]

Thank you @Mach-Lee, I'll follow up with the dealership tomorrow. Really frustrating that these issues continue to happen and not looking forward to those to come.

Has anyone had an experience requesting concessions from Ford for these issues? Free months of charging? Rebate? etc.

Concessions for what? You brought the car in for an issue, they fixed the issue.

 

[ParadiseFoundNYC]

Concessions for what? You brought the car in for an issue, they fixed the issue.

@RickMachE technically they didn't fix the issue and in New York City its not a casual stroll to your local dealership. It's a time consuming task that I'm paying for in more ways than one. $63K for a car you expect to not have to bring it in multiple times a month...

 

[RickMachE]

Mine was in for windshield recall Multiple software updates. First year car, that's what you bought.

No compensation is owed. Pain for me to drive to my dealer and leave it too.

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