pixelshiker
Member
- First Name
- Ryan
- Joined
- Feb 18, 2021
- Threads
- 1
- Messages
- 21
- Reaction score
- 18
- Location
- California
- Vehicles
- Mustang Mach-E CA Route 1
- Occupation
- Tech
- Thread starter
- #1
Posting this here as I'm curious if anyone has run into this with their Mach-E (skip to TLDR if you don't want the backstory haha).
Originally picked up my Mach-E last Friday, setup everything with no problems (other than Ford Charging Network not showing up, but seems like that was delayed for most people on here). Earlier this week while trying to fix my phone battery performance, I reset my phone though which is where the problems started happening. Initially could not get PaaK to work (Key Download Failed error) and so following the steps on here and from my call into Ford Support, tried doing a Phone Key reset, Master key reset, and removing the vehicle from my account.
Upon trying to re-activate my vehicle, I found that it was getting stuck on the activation pending which convinced me that it was getting worse than before when it just was having issues with Paak. Since unfortunately Ford Support seems to not have any documentation on the Mach-E and bounces you through multiple transfers (the employees were as helpful as they can be but it was worrisome when I was asked if the Mach-E was running Sync 3), I decided it'd be better to bring it into the dealership rather than wait the 3-5 business days that I had gotten as feedback over the phone.
At the dealership they, agreed that it appeared to be an issue with the Mach-E connecting the Ford servers. By this point, it had finally activated but none of the lock/start buttons worked and it didn't reflect the correct battery level. In addition, the Software Updates settings seem to think Vehicle Connectivity was disabled even when it was enabled, along with the extra Connectivity Features disabled. They spent a while going through the mandated steps before they could call into Ford, basically the same steps I had tried at home plus checking for software updates.
TLDR
Finally they got in contact with Ford and identified that there was a defective module that was causing issues with the Ford Connectivity and it would need to either be replaced or patched (probably should have gotten more clarity here). They said there was an unannounced bulletin about this issue and that they should be able to get back to me by Monday about it. Likely will have to go back into the dealership even if is a patch since my Mach-E doesn't seem to be capable of receiving an update.
Anyway, for anyone else who might be running into this issue, if you're on good terms with the dealership you bought from I would take it in rather than spending hours like I did on the phone with Ford Support and cycling through a bunch of different resets, re-activation, etc. I will update here as I get more updates and wondering if anyone else has heard anything related to this.
I should note otherwise very happy with the Mach-E and provided this gets resolved quickly don't have regrets. It feels great driving it, very slick design, and my only major grip is that the connectivity (and support around it) feels more alpha version than even beta.
Originally picked up my Mach-E last Friday, setup everything with no problems (other than Ford Charging Network not showing up, but seems like that was delayed for most people on here). Earlier this week while trying to fix my phone battery performance, I reset my phone though which is where the problems started happening. Initially could not get PaaK to work (Key Download Failed error) and so following the steps on here and from my call into Ford Support, tried doing a Phone Key reset, Master key reset, and removing the vehicle from my account.
Upon trying to re-activate my vehicle, I found that it was getting stuck on the activation pending which convinced me that it was getting worse than before when it just was having issues with Paak. Since unfortunately Ford Support seems to not have any documentation on the Mach-E and bounces you through multiple transfers (the employees were as helpful as they can be but it was worrisome when I was asked if the Mach-E was running Sync 3), I decided it'd be better to bring it into the dealership rather than wait the 3-5 business days that I had gotten as feedback over the phone.
At the dealership they, agreed that it appeared to be an issue with the Mach-E connecting the Ford servers. By this point, it had finally activated but none of the lock/start buttons worked and it didn't reflect the correct battery level. In addition, the Software Updates settings seem to think Vehicle Connectivity was disabled even when it was enabled, along with the extra Connectivity Features disabled. They spent a while going through the mandated steps before they could call into Ford, basically the same steps I had tried at home plus checking for software updates.
TLDR
Finally they got in contact with Ford and identified that there was a defective module that was causing issues with the Ford Connectivity and it would need to either be replaced or patched (probably should have gotten more clarity here). They said there was an unannounced bulletin about this issue and that they should be able to get back to me by Monday about it. Likely will have to go back into the dealership even if is a patch since my Mach-E doesn't seem to be capable of receiving an update.
Anyway, for anyone else who might be running into this issue, if you're on good terms with the dealership you bought from I would take it in rather than spending hours like I did on the phone with Ford Support and cycling through a bunch of different resets, re-activation, etc. I will update here as I get more updates and wondering if anyone else has heard anything related to this.
I should note otherwise very happy with the Mach-E and provided this gets resolved quickly don't have regrets. It feels great driving it, very slick design, and my only major grip is that the connectivity (and support around it) feels more alpha version than even beta.
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