Departure Time Setting on App still Down

Cherie

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Going on 2 weeks that Ford's App server unable to change/modify departure times. Just in time for chilly weather. So often no preconditioning or warmed up car. Ford is non-responsive.
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the golden eel

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I haven't been able to set departure times in the app for over a week as well.

In the past I force stopped the app and then it worked. But even that won't allow me to access/modify departure times now.

I'm on Android, Samsung S22 plus.
 

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I've set like 4 in the past 24 hours and it works fine. Update the app to latest, force quit, reboot your phone, and try again. If it still doesn't work, then pull fuse #11 and #19 in the Mach-E for a few minutes to reboot the modules.
 

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For me it works too from car and the phone. My fordpass says it is not set but when I refresh it it's there.
 

Mach_Enrique

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Been having same problem for last week or two where FordPass updates of departure time does not stick, load or sync. Can change in the car and it works. Same happens with SoC max level settings in the charging locations in the app.
 


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Going on 2 weeks that Ford's App server unable to change/modify departure times. Just in time for chilly weather. So often no preconditioning or warmed up car. Ford is non-responsive.
Theyā€™re on a three week cycle iirc for FordPass updates.
I've set like 4 in the past 24 hours and it works fine. Update the app to latest, force quit, reboot your phone, and try again. If it still doesn't work, then pull fuse #11 and #19 in the Mach-E for a few minutes to reboot the modules.
Its FordPass thatā€™s the issue, not the car. Setting scheduled start times in the car works 100% of the time. Setting them in FordPass usually isnā€™t possible and on the rate occasion it claims to have set one, it doesnā€™t work.
 

dje4msu

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It has been approximately two weeks for me as well. When I attempt to set a departure time I get a message saying 'sorry, Ford Pass is not responding. Try again later'.
 

Logal727

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I definitely think thereā€™s some weirdness going on with Ford servers. My app is intermittently showing ā€œUnable to locateā€ under vehicle tab in FordPass, goes back and forth between actual location and that.
 

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Recently received my car and set everything up fine and have adjusted them since (all via app), and they are working fine for me so far. šŸ¤·šŸ¼ā€ā™‚ļø
 

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There was a good post on this in a different thread. There is no question this broke with the last FP update. FP customer service says it is a know problem that they will fix in the next release. But since it is a big issue for those of us that live in the cold weather there is a work around. All you need is an old Android device that you haven't done a FP update to. I got my old (6 months ago updated to a Fold 4) phone out and it does not have the issue. So I just use it to set departure times when needed.
 

i8iridium

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I think it's a combination of items (FordPass, car). After I updated to the latest GWM software it's been reliably setting my Departure times from the app. Might be a coincidence.
 

Johnny B

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I had this problem earlier this month. It was a car issue, not the current version of FordPass.
 

Johnny B

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Could you please expand on what you mean by saying it was a car issue?
There were other issues with the phone not receiving notifications from the car.

Having said that, Departure Times are not working for me in FP today, even though the other issue was fixed with an update.
 

Shayne

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There were other issues with the phone not receiving notifications from the car.

Having said that, Departure Times are not working for me in FP today, even though the other issue was fixed with an update.
What other issue got fixed? Your fleet mode log on ID is fixed? I am still getting it here.

I am remote starting it to go out and set a departure schedule. Life is rough ;). Top (both) row is now working Bluetooth (in house) with no server. The departure schedule (both schedules) working in house through Bluetooth would also be good. Bit of a head scratcher why they want servers involved. Sounds like a waste of data and compilations to send it 20' away.
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