Deposits - what are you hearing?

[ChasingCoral]

I had made my reservation with a dealership that happens to be right along my drive to work thinking this would be very convenient but they seem to be totally out of the loop at least on this vehicle. I spoke to two people there on the phone trying to find out if the deposit is refundable. Both times "I don't know anything about this car. Didn't know you could place an order already. I'll have to check and get back to you" Which they never did. Then I decided to stop in this past week on my way to work and the salesman said he had to check with the manager only to come back and say they had no information on the car and knew nothing about the ordering process... "check back in a week or two". The next closest dealer is 1/2 hour in the opposite direction but I am beginning to think it's time to switch. If they don't even know how to order the car what are the chances they will know how to service it when the time comes.

Contact the GM and ask who their Mustang Mach E specialist is. Them only y’all to that person.

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[Bigfeets]

I used Ford.com to order 2022 MME premium AWD ext. batt. on 7 Dec 2021. During that online process I had to choose from the 3 dealers under 10 miles away. Then, I was directed to pay a $1500 deposit to complete the order. I saw language that said to talk to the dealer about refund policy on the deposit. So, I called the dealer and was told that I needed to come to the dealer to complete the process, but was told that their deposit policy was to fully refund a deposit if the order was cancelled. I completed the online process and went to the dealer later that day. The dealer rep indicated that the order was already confirmed by them and all they needed from me was copy of my ID and signature on the order sheet. The deposit will go toward the purchase price specified on the order. I was never told that $500 of my deposit would go to Ford and $1000 would go to the dealer or that I would need to get separate refunds upon cancellation. For me, it's no matter since I hope to keep the ordering/buying experience positive and not get angry or upset unless something bad actually happens.