Desperate for help with dealership - Ford Options Plan

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I'm not sure if it's available everywhere, but the online checkout option worked great for me. I filled everything out at home and chose 'sign at dealer' . All I had to do in the finance office was read everything over and sign on the line. Well, a bunch of lines. ??
I did all of the online checkout and expected your experience, but it has been anything but smooth.
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It sounds like they just do not know how to do Ford Options. I work at a dealership myself and can say from experience that Ford is horrible when it comes to directions on how to execute the various finance options. That is of course NO excuse but, I would just give them a day or so to get it lined out. I am sure there is nothing nefarious or shady going on, just slight ignorance on the dealers part. My dealership has never done an options plan so I know I will more than likely run into the same situation. Lastly, that $1,000 is not a private offer. It is a customer cash rebate that everyone who does the options plan gets. Hopefully you are able to get into your Mach-E soon!
I am leaning towards this being the case. I actually left and sat In the parking lot for a while before calling and asking for the GM. Surprisingly he was there and asked me to come in and talk with him. He apologized for the lack of training/knowledge on the Ford Options plan and told me to take the car and he would sit down with his team on Monday to make sure the paperwork is right before having me come back in to finalize it. At this point my wife is in love with the car and I am dead set on making them get it right, so we took it home.
 

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I am leaning towards this being the case. I actually left and sat In the parking lot for a while before calling and asking for the GM. Surprisingly he was there and asked me to come in and talk with him. He apologized for the lack of training/knowledge on the Ford Options plan and told me to take the car and he would sit down with his team on Monday to make sure the paperwork is right before having me come back in to finalize it. At this point my wife is in love with the car and I am dead set on making them get it right, so we took it home.
Good on the the GM to try and fix this.
 

Xlch59

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I picked up my GTPE on Wednesday and Ford option was 1.4% with $2500 rebate. I believe the interest rate drops the more you put down.
 

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I picked up my GTPE on Wednesday and Ford option was 1.4% with $2500 rebate. I believe the interest rate drops the more you put down.
Nope, you got the best possible rate and rebate.... Can't do any better than those numbers right now, regardless of down payment.
 


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Our Mach-E finally came in. Dealer called, I completed the online credit app, selected Ford Options plan, picked down payment, etc. I was happy and expected to just come into the dealership, sign what I agreed to and be on my way. I spent 4 hours at the dealer today and they just seemed to be jerking me around:

1. They don't show my $500 deposit and said "you have to get that back from Ford"
2. They did all the paperwork and then when they asked me to sign there was a $645 acquisition fee (not supposed to have that with Ford Options).
3. The name of the finance company is CABT LLC - Not Ford Credit - is this a problem?
4. They insist it is Ford Options but I really believe they are trying to put me into a regular lease.

They INSIST they are offering me the Ford Options plan, but it doesn't smell right. They also told me to just sign (the document with the acquisition fee) but "you wont pay it" and it "just looks different on our paperwork". BS I am NOT signing something I don't agree to.

I left and told them I would come back tomorrow.
Ford Credit phone number is not accepting any more calls today.
HELP! Anyone have some experience with this?

Dealership is Autonation Ford in Katy, TX
Sounds shady. Deposit went to the dealership and they took it off the price as part of the car when I took delivery. In fact, I chose my dealership because they were charging $500 and said it's refundable if I cancel. Another dealership was charging $1k deposit and another charged $500 but non-refundable. I used options plan for my LR AWD, it was through Ford Credit. I didn't have an acquisition fee but I also had xplan applied when the dealership put the order in. They gave me a complete break down on paper upfront when placing the order so no surprises.
 

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First payment at delivery is for RCL (leases). Not retail installment contracts like Ford Options.

Anything you pay at delivery should go towards the down payment on your contract (unless you're paying some fee's/taxes out of pocket, outside of the financing).

Here is what my contract looked like with Ford Options as an example of how your payment schedule should look if doing 48 months. (notice the balloon contract provisions box is checked)

1634327915566.png
You have got to be the single most helpful forum member in the history is the internet! My GT is scheduled for production next week, and I sleep better at night knowing you’re here to call out dealer shenanigans ?.

Thanks for sharing your pricing sheet. Very helpful as I’m planning to use Options! (Assuming incentives are still good when my car finally arrives!)
 

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First payment at delivery is for RCL (leases). Not retail installment contracts like Ford Options.

Anything you pay at delivery should go towards the down payment on your contract (unless you're paying some fee's/taxes out of pocket, outside of the financing).

Here is what my contract looked like with Ford Options as an example of how your payment schedule should look if doing 48 months. (notice the balloon contract provisions box is checked)

1634327915566.png
Btw, how is the finance charge of $2952.74 calculated? If amount financed = 45071.29 minus balloon payment = $24753.29 net, then with an APR of 2.25% on the 24.7K, we are nowhere close to 2.9K in interest charges, it comes out to around 2.3K.
 

generaltso

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Btw, how is the finance charge of $2952.74 calculated? If amount financed = 45071.29 minus balloon payment = $24753.29 net, then with an APR of 2.25% on the 24.7K, we are nowhere close to 2.9K in interest charges, it comes out to around 2.3K.
You don‘t subtract the balloon from the amount financed. You’re financing that too.
 

ShadowCVL

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I went through something almost identical to this save for sitting at the dealership.

when they showed me the numbers and paperwork I told them it was completely wrong (I actually started a thread here to get help too). It took the sales manager several hours but they had to get some kind of update to their system, the “lady” he was working with at ford credit assured him it was the options plan, even after I showed him the real information. He ended up calling someone else at ford credit who got him the code and then all the paperwork was perfect.

I only spent 20 mins at the dealership to figure it all out, when he showed me the paperwork and I told him he was wrong he wasn’t happy but I showed him the ford and ford credit site, he understood I wasn’t going to enter into this agreement he had and I told him he had 24 hours to figure out what was wrong, if he didn’t make that he should consider me walking away.

3 hours later I got a call that he had it straitened out.

the deposit, if you ordered online then ford actually has the money and the dealership sees nothing, when youdo the paperwork for the car they get a notice that “x” amount of money was deposited for the car and they will be credited that amount from ford. I actually have the printout of that, they had me initial a copy and gave me a copybecause the only reference to anything on it was the order number, no vin, name, nor dealer name.

I didn’t read this whole thread, but I hope you got it worked out, they were very much doing rcl and don’t have their system code set up for options yet. That’s what the finance manager needs to do. I know it’s frustrating. Took me almost a week to take delivery, 2 days of them figuring out the financing.
 

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First payment at delivery is for RCL (leases). Not retail installment contracts like Ford Options.

Anything you pay at delivery should go towards the down payment on your contract (unless you're paying some fee's/taxes out of pocket, outside of the financing).

Here is what my contract looked like with Ford Options as an example of how your payment schedule should look if doing 48 months. (notice the balloon contract provisions box is checked)

1634327915566.png
Here's a nice calculator to see the numbers (monthly payment is a few cents off) for this example.

https://financial-calculators.com/remaining-balance-calculator

Ford Mustang Mach-E Desperate for help with dealership - Ford Options Plan 1634509433610
 

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the deposit, if you ordered online then ford actually has the money and the dealership sees nothing, when youdo the paperwork for the car they get a notice that “x” amount of money was deposited for the car and they will be credited that amount from ford.
I gather that this is different now? When I ordered my 2022 a few weeks ago and put in the $500 deposit, it looks like it went to the dealer not to Ford (I actually had to google the vendor listed on my credit card to figure out that it was a company that owned the dealership).
 

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I gather that this is different now? When I ordered my 2022 a few weeks ago and put in the $500 deposit, it looks like it went to the dealer not to Ford (I actually had to google the vendor listed on my credit card to figure out that it was a company that owned the dealership).
I ordered in March and the deposit went directly to the dealer. AFAIK the only advance money that went to Ford was the reservation fee people paid back in 2019/2020. That was refunded when the reservations were converted to orders.
 

randyja

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I was told last week at Folsom Lake Ford that whatever the terms were at the time I placed my order is what I will get. Ford Options. 2.25% interest rate. $2500 rebate and $1500 clean air rebate from state. (CA). They also change my 2021 mme to a 2022 premium awd er and changed color from rapid red to iced silver blue metallic which saved me nearly $500. So far I’m very satisfied with this dealer. I chose them because I got no ADM and x plan pricing. I highly recommend them.
 

Dancefreak

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I was told last week at Folsom Lake Ford that whatever the terms were at the time I placed my order is what I will get. Ford Options. 2.25% interest rate. $2500 rebate and $1500 clean air rebate from state. (CA). They also change my 2021 mme to a 2022 premium awd er and changed color from rapid red to iced silver blue metallic which saved me nearly $500. So far I’m very satisfied with this dealer. I chose them because I got no ADM and x plan pricing. I highly recommend them.
Unless you are receiving the car in the next couple weeks which is impossible with a 2022, you will 100% not get a 1500 clean air rebate from CA. It will be 750. They will blame that lie on the state and say it was beyond their control but it was still a lie all the same.
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