kdonnel
Well-Known Member
- Joined
- Oct 31, 2021
- Threads
- 25
- Messages
- 854
- Reaction score
- 1,216
- Location
- Metro Atlanta
- Vehicles
- 2022 CA Route 1, 2020 Bolt EV
- Thread starter
- #1
I wanted to use my Ford Pass points so I opted to take the car to the dealer for the first service.
I refuse to return to my purchase dealer because of my purchase experience. My goal is to never give that dealer anymore money.
There is a different dealer that is across the street from my office so I made an appointment.
I arrived and was greeted by the service writer. I handed her the keys as she needed to scan the VIN and get the mileage.
She had no idea how to open the door. Strike one.
She insisted I needed more than a tire rotation and multipoint inspection. Strike two.
It was not until another service writer came over to explain that there was no oil to change that she completed checking the car in for service.
The service departments don’t appear to be ready to service the cars Ford sells.
I refuse to return to my purchase dealer because of my purchase experience. My goal is to never give that dealer anymore money.
There is a different dealer that is across the street from my office so I made an appointment.
I arrived and was greeted by the service writer. I handed her the keys as she needed to scan the VIN and get the mileage.
She had no idea how to open the door. Strike one.
She insisted I needed more than a tire rotation and multipoint inspection. Strike two.
It was not until another service writer came over to explain that there was no oil to change that she completed checking the car in for service.
The service departments don’t appear to be ready to service the cars Ford sells.
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