Driver seat ActiveX material failing after 13k miles.

Ride_the_lightning

Well-Known Member
Joined
Jul 11, 2021
Threads
5
Messages
421
Reaction score
785
Location
Midwest
Vehicles
Mach E Premium SR AWD
Occupation
Engineer
Country flag
I have generally loved my Mach E since I got it in December of 2021 (2021 job 2). It’s a Premium standard range AWD model. But this just turned me from supporter to “I will never buy a Ford again.” I have babied this car. It doesn’t have a single scratch or door ding after 13k miles and 13 months. The dealer even did an exterior and interior protection coating of some kind (I caved and agreed to it since they were wonderful and never even tried to add ADM). My daily use consists of driving my kids to school and running errands. I work from home and it’s garaged all day and night.

I’m sorry, but this sorry excuse for “vegan” leather is absolute shite. My 2017 Nissan leather looked better at 70k miles, not to mention the near-perfect leather in my 2013 Acura TSX at 75k miles. Both of those cars I bought used for $25,000 and retailed for under $40k.

I bought a first model year willing to put up with early adopter EV issues. My HVJB hasn’t failed, and I would rather deal with that. I assumed seats are one thing Ford has been making for 100 years.

In fact, this experience is similar to exactly one car I owned, a 2021 Tesla model 3. At 4k miles the paint started peeling off after a car wash. I sold it to CarMax the next day. FFS Ford, this is embarrassing. I don’t care how good the rest of the car is, if it falls apart when I sit in it, it’s a POS. No software can make up for that. I weigh 155 lbs btw. Not exactly a big guy.
C65D0514-23DC-4049-9471-E2F9812822F2.jpeg

 

ARK

Well-Known Member
Joined
Aug 21, 2020
Threads
32
Messages
2,344
Reaction score
3,410
Location
Los Angeles
Vehicles
Mustang Mach E
Country flag
Might something be pressing into it such as some keys or tools that caused this?

Perhaps warranty will cover it, though I vaguely recall reading a long time ago about how they might say no if they claim the owner did something to the material.
 

Pushrods&Capacitors

Well-Known Member
First Name
Brian
Joined
Jun 24, 2021
Threads
26
Messages
1,556
Reaction score
2,877
Location
Round Rock, TX
Vehicles
‘21 4X, ‘14 SS Sedan tuned, ‘17 WRX tuned
Occupation
Analyst
Country flag
I have generally loved my Mach E since I got it in December of 2021 (2021 job 2). It’s a Premium standard range AWD model. But this just turned me from supporter to “I will never buy a Ford again.” I have babied this car. It doesn’t have a single scratch or door ding after 13k miles and 13 months. The dealer even did an exterior and interior protection coating of some kind (I caved and agreed to it since they were wonderful and never even tried to add ADM). My daily use consists of driving my kids to school and running errands. I work from home and it’s garaged all day and night.

I’m sorry, but this sorry excuse for “vegan” leather is absolute shite. My 2017 Nissan leather looked better at 70k miles, not to mention the near-perfect leather in my 2013 Acura TSX at 75k miles. Both of those cars I bought used for $25,000 and retailed for under $40k.

I bought a first model year willing to put up with early adopter EV issues. My HVJB hasn’t failed, and I would rather deal with that. I assumed seats are one thing Ford has been making for 100 years.

In fact, this experience is similar to exactly one car I owned, a 2021 Tesla model 3. At 4k miles the paint started peeling off after a car wash. I sold it to CarMax the next day. FFS Ford, this is embarrassing. I don’t care how good the rest of the car is, if it falls apart when I sit in it, it’s a POS. No software can make up for that. I weigh 155 lbs btw. Not exactly a big guy.
C65D0514-23DC-4049-9471-E2F9812822F2.jpeg
Bro, is this a joke? Never buy a Ford again because of bad upholstery? Talk about a tough customer. You know Ford will warranty replace your seat covers on the 3/36 bumper to bumper warranty, right?

Our ‘21 Job 2 4X has 14 months/22K miles and our seats still look perfect. Space grey as well. I’m 6’4 225 and I drive it often.
 
OP
OP
Ride_the_lightning

Ride_the_lightning

Well-Known Member
Joined
Jul 11, 2021
Threads
5
Messages
421
Reaction score
785
Location
Midwest
Vehicles
Mach E Premium SR AWD
Occupation
Engineer
Country flag
Might something be pressing into it such as some keys or tools that caused this?

Perhaps warranty will cover it, though I vaguely recall reading a long time ago about how they might say no if they claim the owner did something to the material.
Yes, you’re right! I distinctly remember wearing pants while driving my car. Maybe that caused it.

No. I wear jeans and workout pants. Nothing in my back pockets. I’ve worn pants my wire life while driving and plan to continue wearing pants while driving.
 
OP
OP
Ride_the_lightning

Ride_the_lightning

Well-Known Member
Joined
Jul 11, 2021
Threads
5
Messages
421
Reaction score
785
Location
Midwest
Vehicles
Mach E Premium SR AWD
Occupation
Engineer
Country flag
Bro, is this a joke? Never buy a Ford again because of bad upholstery? Talk about a tough customer. You know Ford will warranty replace your seat covers on the 3/36 bumper to bumper warranty, right?

Our ‘21 Job 2 4X has 14 months/22K miles and our seats still look perfect. Space grey as well. I’m 6’4 225 and I drive it often.
Not a joke. If expecting my car not to fall apart is a “tough customer” then yes I am. We have been preaching that Fords build quality and fit and finish is better than Tesla’s. I’m not sure I agree anymore. They both suck.

Ikea also warranties their products, but that doesn’t stop them from being cheap, low quality upholstery made for college dorms. I assume Ford will replace it with the same low quality seat cover, that likely won’t perfectly match the rest of my seats. And it will fail again in another year.
 


Maquis

Well-Known Member
First Name
Dave
Joined
Dec 21, 2020
Threads
25
Messages
2,707
Reaction score
3,776
Location
Illinois
Vehicles
2021 Mach E4X, 2023 Lightning Lariat ER
Country flag
You should claim warranty and have them replaced. Your assumption that the problem means the material as spec’d is deficient may be incorrect. Maybe yours is from a bad batch.

I weigh 190, don’t baby my car, and wear pants. It has 19,000 miles in almost 2 years, and my seats look like they did the day I bought the car.
 
OP
OP
Ride_the_lightning

Ride_the_lightning

Well-Known Member
Joined
Jul 11, 2021
Threads
5
Messages
421
Reaction score
785
Location
Midwest
Vehicles
Mach E Premium SR AWD
Occupation
Engineer
Country flag
You should claim warranty and have them replaced. Your assumption that the problem means the material as spec’d is deficient may be incorrect. Maybe yours is from a bad batch.

I weigh 190, don’t baby my car, and wear pants. It has 19,000 miles in almost 2 years, and my seats look like they did the day I bought the car.
Of course I will do this. But it’s a seat for God’s sake. A bad batch? This isn’t a case of the runs from eating bad Chinese food. It’s vinyl. Suppliers should know how to make vinyl.
 

Scarpia

Well-Known Member
First Name
Mike
Joined
Jan 5, 2021
Threads
2
Messages
381
Reaction score
568
Location
SoCal
Vehicles
Infinite Blue Premium, Standard Range, RWD
Country flag
There are literally thousands of Mach E owners on this forum, and this is the first report I've seen of this. I love the material and it's not showing any wear at all in my car.

Nothing personal, but I'm inclined to think there's something in your specific situation causing this, not the seat material.
 
OP
OP
Ride_the_lightning

Ride_the_lightning

Well-Known Member
Joined
Jul 11, 2021
Threads
5
Messages
421
Reaction score
785
Location
Midwest
Vehicles
Mach E Premium SR AWD
Occupation
Engineer
Country flag
There are literally thousands of Mach E owners on this forum, and this is the first report I've seen of this. I love the material and it's not showing any wear at all in my car.

Nothing personal, but I'm inclined to think there's something in your specific situation causing this, not the seat material.
Then you are inclined wrong. But sure, pile on me despite my record of contribution to this forum. Just because your low quality seat hasn’t failed yet doesn’t make it any less low quality. Go ahead, reinforce your buying decision by pretending this cheap vinyl seat belongs in a $60,000 car. I know a bunch of people driving luxury Teslas that think the same thing.

Look at my photo. That vinyl is the thinest seat material I’ve ever seen. It’s objectively low quality, even if it hasn’t failed for most people yet.
 

JRT

Well-Known Member
First Name
John
Joined
Apr 15, 2021
Threads
15
Messages
249
Reaction score
216
Location
Huntsville AL
Vehicles
Mach-E 2wd Premium
Country flag
I had a spot which cracked similar, I was denied also and had to elevate to ford customer service. They replaced it eventually but I paid $100 co-pay, which I just used my Ford points from the purchase. I was pretty frustrated too, also the space gray in a premium too.
 
OP
OP
Ride_the_lightning

Ride_the_lightning

Well-Known Member
Joined
Jul 11, 2021
Threads
5
Messages
421
Reaction score
785
Location
Midwest
Vehicles
Mach E Premium SR AWD
Occupation
Engineer
Country flag
I had a spot which cracked similar, I was denied also and had to elevate to ford customer service. They replaced it eventually but I paid $100 co-pay, which I just used my Ford points from the purchase. I was pretty frustrated too, also the space gray in a premium too.
The good news is I paid the dealer for their extra seat warranty thing as part of the interior protection thing they sold me, so hopefully that helps. I’m sure they will try to get out of covering it though. I’m glad I paid the $175 to get the neoprene seat cover for the back seats where my kids sit.
 

Arsenic17

Well-Known Member
First Name
Arsenic
Joined
Sep 23, 2022
Threads
1
Messages
69
Reaction score
51
Location
Denver, Colorado
Vehicles
MME Premium ER AWD 2022
The good news is I paid the dealer for their extra seat warranty thing as part of the interior protection thing they sold me, so hopefully that helps. I’m sure they will try to get out of covering it though. I’m glad I paid the $175 to get the neoprene seat cover for the back seats where my kids sit.
Dont think seat covers would necessarily protect from this kind of damage. Seems more from sitting on the seat with pressure on the holes, rather than any kind of direct contact or rubbing.
 

Jimrpa

Well-Known Member
First Name
Jim
Joined
Sep 10, 2020
Threads
181
Messages
5,131
Reaction score
6,789
Location
Wayne, PA
Vehicles
2021 Infinite Blue Premium Mustang Mach E ER AWD
Country flag
Warranty? Perhaps that tri-care thing we got? I have a MY21 Job 1. I routinely wear jeans. I’m at 16K miles and the interior looks fine except for an occasional small bluish discoloration from my jeans in one small area which comes out with an armor all leather wipe. Takes 5 seconds. And I don’t baby my car. It goes to the car spa every couple of weeks and that’s it. One very tiny ding on the driver’s door from where I believe a rouge shopping cart must have attacked it one day. Nothing else.
 

Rob S

Well-Known Member
First Name
Robert
Joined
Mar 19, 2022
Threads
3
Messages
121
Reaction score
182
Location
Long Island, NY
Vehicles
2017 Mustang Ecoboost, 2022 MME GT Star White
Sorry you have this issue. Judging from other posts you are not alone, the vinyl seems to be susceptible to cracking from the ventilation holes. I hate Vegan leather as well - just call it what it is - VINYL. Haven't had an issue with the seats yet, but we only have 3K on our GT (no perforated seats, so fingers crossed the "Miko Suede" holds up in our MME.

Hope you get it replaced under warranty with thicker Vegan Leather.... ugh.

 

 
Top