Dropping off Mach E tomorrow morning for a myriad of issues

Briguy

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Among the issues:
  • Front Camera Unavailable
    • Pre Collision Assist Not Available
    • Lane Keep Assist Not Available
    • Back up Brake Assist Not Available
    • Adaptive Cruise Not Available
  • PAAK Issue with phone disconnecting. Has been stable recently but I have a module update I want them to install so to them I'll say it has been an ongoing issue.
  • Severe steering wheel vibration when light to moderate brake is applied above 40 mph. Rotors have never been turned. Pads are original and not updated design.
  • Going to complain about the incorrect driver profile loading when starting the car with PAAK and/or keyfob tied to my profile.
  • Going to complain about the clock reverting to 24 hour time. Not a big deal to me but man my wife for one reason or another blows a gasket.
My main beef is the front camera. What started out as a periodic problem (sometimes it would go out with Bluecruise engaged on the highway) has turned into a full time issue with the camera simply not working. I checked the wiring near the mirror with no improvement. But not having this camera which causes me to lose a number of safety and comfort features is really annoying. My thoughts are to pressure them to either expedite repair or if the part is not available for a extended period of time, to keep the car until it is fixed. I am being provided a loaner. I understand some of you have managed to get reimbursed for gas cost. What is the proper way to ask for that?
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alexgorod

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My main beef is the front camera. What started out as a periodic problem (sometimes it would go out with Bluecruise engaged on the highway) has turned into a full time issue with the camera simply not working. I checked the wiring near the mirror with no improvement.
I wish I could answer your question. Instead, I'm curious if this is the camera that is failing, or if it is the one that is located above the "grill"?
 
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Briguy

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I wish I could answer your question. Instead, I'm curious if this is the camera that is failing, or if it is the one that is located above the "grill"?
The one above the grill works fine. I see through it fine when the proximity sensor is triggered when we approach something closely from the front.
 

generaltso

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You may want to wait until the FDRS servers are back up before you drop off your car.
 

seeds541

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Among the issues:
  • Front Camera Unavailable
    • Pre Collision Assist Not Available
    • Lane Keep Assist Not Available
    • Back up Brake Assist Not Available
    • Adaptive Cruise Not Available
  • PAAK Issue with phone disconnecting. Has been stable recently but I have a module update I want them to install so to them I'll say it has been an ongoing issue.
  • Severe steering wheel vibration when light to moderate brake is applied above 40 mph. Rotors have never been turned. Pads are original and not updated design.
  • Going to complain about the incorrect driver profile loading when starting the car with PAAK and/or keyfob tied to my profile.
  • Going to complain about the clock reverting to 24 hour time. Not a big deal to me but man my wife for one reason or another blows a gasket.
My main beef is the front camera. What started out as a periodic problem (sometimes it would go out with Bluecruise engaged on the highway) has turned into a full time issue with the camera simply not working. I checked the wiring near the mirror with no improvement. But not having this camera which causes me to lose a number of safety and comfort features is really annoying. My thoughts are to pressure them to either expedite repair or if the part is not available for a extended period of time, to keep the car until it is fixed. I am being provided a loaner. I understand some of you have managed to get reimbursed for gas cost. What is the proper way to ask for that?
Make sure your dealer can connect with the FDRS software. It has been down this entire week
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