Electrify America Mach-E Charging Issues

stmache

Well-Known Member
First Name
Scott
Joined
Oct 24, 2019
Messages
528
Reaction score
714
Location
Syracuse, NY
Vehicles
2021 Ford Mustang Mach-E, 2017 Ford Mustang EB
Occupation
IT Manager, Photographer
Country flag
Question (and maybe there is a thread for this already), I know Electrify America got Mach-E's to test long before they were being sold to us. I really thought they would be ready. It seems every road trip Mach-E report/video has issues with the EA DC Fast Chargers charging stations. Is it the software in the Mach-E or is it the EA stations? Seems Ford should have field tested these cars more.

In New York, private companies and EvolveNY (https://nypa.gov/innovation/initiatives/evolve-ny) are starting to bring several DCFC stations online with more planned over the next two years. I am counting on them to work with the Mach-E.

Having said all that. I know I will be able solve any issues I run into. I am worried about people who won't be able to and get so frustrated they give up and go back to ICE vehicles.

mache_ea_station.jpg
 
Last edited:

KAustin

Well-Known Member
Joined
Apr 14, 2020
Messages
1,048
Reaction score
1,340
Location
WDC
Vehicles
Kia Telluride
Country flag
Question (and maybe there is a thread for this already), I know Electrify America got Mach-E's to test long before they were being sold to us. I really thought they would be ready. It seems every road trip Mach-E report/video has issues with the EA DC Fast Chargers charging stations. Is it the software in the Mach-E or is it the EA stations? Seems Ford should have field tested these cars more.

In New York, private companies and EvolveNY (https://nypa.gov/innovation/initiatives/evolve-ny) are starting to bring several DCFC stations online with more planed over the next two years. I am counting on them to work with the Mach-E.

Having said all that. I know I will be able solve any issues I run into. I am worried about people who won't be able to and get so frustrated they give up and go back to ICE vehicles.

mache_ea_station.jpg
Mine worked the first time I tried at the second machine. The next time I had to call EA and get help. We tried three machines and all of them would only give paid options. I was finally give a free charging session which did work.

One of the Ford EV engineers is supposed to call me Monday about the charging issues. I'll update then.
 
OP
OP
stmache

stmache

Well-Known Member
First Name
Scott
Joined
Oct 24, 2019
Messages
528
Reaction score
714
Location
Syracuse, NY
Vehicles
2021 Ford Mustang Mach-E, 2017 Ford Mustang EB
Occupation
IT Manager, Photographer
Country flag
Kyle from Out of Spec Motoring feels this is an issue with the Mach-E's software and not so much an EA problem. The more I see these charging videos, I tend to agree as the car is throwing the errors and not the stations.


I sure hope Ford can get these issues fixed. Sounds like the first public OTA update won't happen for a few months. I thought we'd get more incremental (aka smaller) updates over time and not big ones every few months.

I know Ford has used Tesla as a model but they do not have to follow it to the letter. They sure didn't for the initial production software release when it comes to charging. They should have known first adopters need to see the charging information Kyle is looking for a la Tesla.
 
Last edited:

agoldman

Well-Known Member
Joined
Jan 23, 2020
Messages
1,750
Reaction score
1,442
Location
Maryland
Vehicles
Mach E FE grabber blue - GT cyber orange in prod.
Country flag
I sure hope Ford can get these issues fixed. Sounds like the first public OTA update won't happen for a few months. I thought we'd get more incremental (aka smaller) updates over time and not big ones every few months.
I'd hoped, but wasn't optimistic on timely updates. It's like they are too timid to do what needs to be done in the new way.
 
OP
OP
stmache

stmache

Well-Known Member
First Name
Scott
Joined
Oct 24, 2019
Messages
528
Reaction score
714
Location
Syracuse, NY
Vehicles
2021 Ford Mustang Mach-E, 2017 Ford Mustang EB
Occupation
IT Manager, Photographer
Country flag
I'd hoped, but wasn't optimistic on timely updates. It's like they are too timid to do what needs to be done in the new way.
I agree. Ford should have developed an in-house program with a 100 or so cars for testing OTA updates from a simple fix to a large upgrade. Maybe do one for just charging issues and if it flies, move it out to the public. Seems they are doing it now with this Beta Tester program which will delay public updates for months.
 

bburk00

Member
First Name
Brandon
Joined
Feb 14, 2021
Messages
16
Reaction score
12
Location
PA, United States
Vehicles
'68 Mustang, 2021 Mach E FE Carbonized Gray
Occupation
IT
Country flag
We used an EA charger on Saturday and had no trouble once we finally got to use the 1 working one out of four. We plugged in and it recognized the car automatically and deducted from my available free 250kwh.
 

Kamuelaflyer

Well-Known Member
Joined
Feb 18, 2020
Messages
3,167
Reaction score
6,141
Location
Hawaii
Vehicles
2021 MME, Premium, infinite Blue. ER AWD
Country flag
Seems they are doing it now with this Beta Tester program which will delay public updates for months.
No, the beta testing program won’t delay the OTAs by any significant amount unless they expose a serious issue.
 

dbsb3233

Well-Known Member
First Name
Tim
Joined
Dec 30, 2019
Messages
6,381
Reaction score
6,836
Location
Colorado, USA
Vehicles
2021 Mustang Mach-E FE Red, 2013 Escape Titanium
Occupation
Retired
Country flag
Having said all that. I know I will be able solve any issues I run into. I am worried about people who won't be able to and get so frustrated they give up and go back to ICE vehicles.
Growing pains. Just gonna take patience. The gradual shift to BEVs will take decades, not months. We just recently passed through the infancy period (the 2010's). Now we're entering the adolescent stage - good enough to be useful but a long way from fully productive.
 

dbsb3233

Well-Known Member
First Name
Tim
Joined
Dec 30, 2019
Messages
6,381
Reaction score
6,836
Location
Colorado, USA
Vehicles
2021 Mustang Mach-E FE Red, 2013 Escape Titanium
Occupation
Retired
Country flag
I'd hoped, but wasn't optimistic on timely updates. It's like they are too timid to do what needs to be done in the new way.
I wouldn't call it "timid". Little about the development of the Mach-E can be called timid.

"Prudent" is a better word for the approach to launching OTAs to the masses, IMO. These aren't cell phones, these are cars that will kill people if something goes terribly wrong.
 

mixduptransistor

Well-Known Member
First Name
joe
Joined
Feb 28, 2021
Messages
412
Reaction score
410
Location
Atlanta
Vehicles
2021 Rapid Red Mach E Premium Extended Range RWD
Occupation
Systems Engineer
Country flag
Growing pains. Just gonna take patience. The gradual shift to BEVs will take decades, not months. We just recently passed through the infancy period (the 2010's). Now we're entering the adolescent stage - good enough to be useful but a long way from fully productive.
And there are still only five-figures numbers of this specific car and platform out there for Ford. They will get there, they will just have to get through these growing pains. Once they work out these bugs, all of the EVs Ford builds from here on out will gain from that experience. For example, don't expect to have to deal with this kind of stuff with the BEV F-150
 

MightyJawa

Well-Known Member
First Name
Jeff
Joined
Oct 21, 2020
Messages
65
Reaction score
134
Location
Dallas
Vehicles
2017 Chevy Volt
Country flag
I agree. Ford should have developed an in-house program with a 100 or so cars for testing OTA updates from a simple fix to a large upgrade. Maybe do one for just charging issues and if it flies, move it out to the public. Seems they are doing it now with this Beta Tester program which will delay public updates for months.
Do we know they don’t have something like that? I imagine they have lots of stuff going on that we don’t know about.
 

TheVirtualTim

Well-Known Member
First Name
Tim
Joined
Oct 11, 2020
Messages
587
Reaction score
1,096
Location
Dearborn, MI
Vehicles
Mach-E First Edition, Escape Hybrid
Country flag
Mine didn't work on the first try ... I tried another station and that also failed. But when I called EA they (1) comp'd my charge session , and (2) gave me some info that made think I might know why it failed.

The EA rep told me that to get P&C to work, the doors need to be closed but the car must be UNLOCKED.

I switched the car off, got out and closed the doors, walked to the front to access the charger and heard the car lock (because it chirps the horn) ... so that might explain why it wasn't working.

I'll probably leave the phone in the car the next time I try it so that the car wont lock.
 

dbsb3233

Well-Known Member
First Name
Tim
Joined
Dec 30, 2019
Messages
6,381
Reaction score
6,836
Location
Colorado, USA
Vehicles
2021 Mustang Mach-E FE Red, 2013 Escape Titanium
Occupation
Retired
Country flag
Do we know they don’t have something like that? I imagine they have lots of stuff going on that we don’t know about.
I read somewhere that they're doing exactly that -- have a pilot program with a small number of MMEs (mostly employee cars) that will get the OTA first to make sure it loads and functions OK, prior to the mass broadcast.
 
OP
OP
stmache

stmache

Well-Known Member
First Name
Scott
Joined
Oct 24, 2019
Messages
528
Reaction score
714
Location
Syracuse, NY
Vehicles
2021 Ford Mustang Mach-E, 2017 Ford Mustang EB
Occupation
IT Manager, Photographer
Country flag
The EA rep told me that to get P&C to work, the doors need to be closed but the car must be UNLOCKED.
Hmmmm....I would want to lock my car if I left it charging to go eat or shop or hike. Or, is it just until it starts charging, then you can lock it?
 

Advertisement





 


Advertisement
Top