Sounds like my dealer, he's totally clueless on how to use Ford's system or just doesn't care enough to look it up for me. On a positive note, mine got to the dealership yesterday. I called about a week ago and told them it had reached it's final destination by rail and should be arriving soon, and for them to call me when it got here so I can take a day off of work to actually finalize paperwork. I didn't get a call, but I knew it had been put on a truck through palsapp and on a whim decided to drive by the dealership and there I saw an empty transport truck, so I drove around the dealership until I found my car. Still never got a call from the dealership, I ended up just calling them instead.
