Ford apologizes for a crappy app...

[RickMachE]

We understand that when using Android OS 11 with your FordPass™ App and Phone As A Key, performance hasn’t been living up to your expectations.


Please know we’re committed to bringing you the best experience possible, and we’re hard at work with Google™ to resolve the connection issue. We’ll let you know as soon as functionality is restored.


In the meantime:

If you see “Bluetooth disconnected” status on the home screen of the FordPass App, you will not be able to use Phone As A Key to enter or start the vehicle.
Please close out and restart your FordPass App to reestablish a Bluetooth connection and start functionality. Or you can use a key fob to enter and operate the vehicle.

Sincere apologies for any inconvenience, and thank you for your patience.

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[Mirak]

I’m not a programmer, but the first thing I would try is removing all the useless and annoying clutter from the app. I bet that would fix it. Again not a programmer, but those stupid news tiles are almost certainly the battery drain culprit.

 

[RickMachE]

Ford needs an EV only app. Fix MyFordMobile.

 

[timbop]

I’m not a programmer, but the first thing I would try is removing all the useless and annoying clutter from the app. I bet that would fix it. Again not a programmer, but those stupid news tiles are almost certainly the battery drain culprit.

It is probably more a case of the app trying to constantly establish a connection with the car, which keeps the app active and the RF circuitry overly busy pinging away. That was probably done because people complained about the delay in the car recognizing the phone in earlier versions

 

[iankellogg]

I still don't understand why my bluetooth headphones can connect to my phone reliably in under 4 seconds but the car can't establish connection to the phone. Feels like they are doing this backwards and making the phone establish connection with the car.

 

[KDub]

We understand that when using Android OS 11 with your FordPass™ App and Phone As A Key, performance hasn’t been living up to your expectations.


Please know we’re committed to bringing you the best experience possible, and we’re hard at work with Google™ to resolve the connection issue. We’ll let you know as soon as functionality is restored.


In the meantime:

If you see “Bluetooth disconnected” status on the home screen of the FordPass App, you will not be able to use Phone As A Key to enter or start the vehicle.
Please close out and restart your FordPass App to reestablish a Bluetooth connection and start functionality. Or you can use a key fob to enter and operate the vehicle.

Sincere apologies for any inconvenience, and thank you for your patience.

I received this apology notice too and hopefully they will improve performance for my Pixel 5 with Android 11. Honestly, performance has been average (some delay and battery drain) but I still use PAAK all the time.

Two observations though. First, Android 12 is coming out real soon so maybe focus on that too. Second, I'm really happy for all the iPhone users because apparently they're having no problems ???

 

[Kamuelaflyer]

They could have left mention of Android out of the didcusssion and the letter would have been just as accurate.

 

[Sneezy]

I’m not a programmer, but the first thing I would try is removing all the useless and annoying clutter from the app. I bet that would fix it. Again not a programmer, but those stupid news tiles are almost certainly the battery drain culprit.

I am a programmer and that won't help. They did a shitty job with the blue tooth connection and I'd bet that is the battery drain issue. I bet they outsourced the people that created the app and that they just don't have the REAL knowledge needed to code this correctly.

 

[Chudsaviet]

@Ford Motor Company, please hire me and make me the head of a new EV-only app development.
I will not allow myself to make a shitty app.

 

[leeman]

I am a programmer and that won't help. They did a shitty job with the blue tooth connection and I'd bet that is the battery drain issue. I bet they outsourced the people that created the app and that they just don't have the REAL knowledge needed to code this correctly.

Ford sync product has never worked well with Bluetooth anything for whatever reason their hardware and software have never worked well together they're not consistent.

 

[Gimme_my_MME]

@Ford Motor Company, please hire me and make me the head of a new EV-only app development.
I will not allow myself to make a shitty app.

https://corporate.ford.com/careers/job-opportunities.html

 

[Chudsaviet]

https://corporate.ford.com/careers/job-opportunities.html

Most particularily:
https://sjobs.brassring.com/TGnewUI...nkquery&LinkID=4003241#jobDetails=522898_5186

Unfortunately, I don't think applying this way will give me possibility to make a good app. There clearly will be multiple levels of management above me.

 

[TheCats]

Saying "we’re hard at work with Google" implies that it's a Google problem.

Tesla PaaK is very reliable on the same phones, so this appears to be squarely on Ford.

 

[mpshizzle]

Saying "we’re hard at work with Google" implies that it's a Google problem.

Tesla PaaK is very reliable on the same phones, so this appears to be squarely on Ford.

I'm reading more as "Google help us! We can't figure out how to do this!"

 

[SashaLondon]

I think that this car is relatively new. I will be patient for the glitches to be ironed out with updates.

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