timbop

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I get their OTA process sucks, that is clear to everyone, but there is a solution. Let me take my car to the dealer and let the dealer flash it for me, just like it's installed on the new cars coming off the factory floor.

They even sent me an email a while ago telling me it was coming soon.

They won't do this for one simple reason, $$$, they need to protect those billions they made, some of which was made by promising something they are now delaying from Summer to Q1 2022, which based on Ford's track record isn't a sure bet.

Let me take it to the dealer and get it installed like any other TSB under my warranty.
I have no doubt that if you ran a company whose ability to produce a product was cut in half - along with the corresponding profits - you would absolutely start cutting checks for 4 to 8 hour's labor to the dealers to install updates and minor bug fixes. After all you managed to just meet the revised expectations of half the sales you originally projected and budgeted for, but hey if those folks can't play tic-tac-toe their lives are in danger. And of course you would also eat the cost of 8 hours' labor to install a $600 optional software package that most of the cars which don't have it didn't prepay for anyway.

Yep, that's the right way to run a company for sure.
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mikeinet

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My guess is this is more OTA related than bluecruise. I agree if it’s shipping on new cars, blue cruise is “good enough”
Im sure it’s related to the 1.7.1 rollout being slow too…

ford is very risk adverse. There must be risk in OTA processes. Maybe seeing upgrades brick car, needs for dealer repair, etc..?
 

BMT1071

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I have no doubt that if you ran a company whose ability to produce a product was cut in half - along with the corresponding profits - you would absolutely start cutting checks for 4 to 8 hour's labor to the dealers to install updates and minor bug fixes. After all you managed to just meet the revised expectations of half the sales you originally projected and budgeted for, but hey if those folks can't play tic-tac-toe their lives are in danger. And of course you would also eat the cost of 8 hours' labor to install a $600 optional software package that most of the cars which don't have it didn't prepay for anyway.

Yep, that's the right way to run a company for sure.
Not to get off topic, but software updates don't pay anywhere near that kind of time. Put a decimal point in front of those numbers and you'll be in the ballpark.
 

Kamuelaflyer

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I have no doubt that if you ran a company whose ability to produce a product was cut in half - along with the corresponding profits - you would absolutely start cutting checks for 4 to 8 hour's labor to the dealers to install updates and minor bug fixes. After all you managed to just meet the revised expectations of half the sales you originally projected and budgeted for, but hey if those folks can't play tic-tac-toe their lives are in danger. And of course you would also eat the cost of 8 hours' labor to install a $600 optional software package that most of the cars which don't have it didn't prepay for anyway.

Yep, that's the right way to run a company for sure.
Ford and its shareholders have a right to be thrilled by the Q3 results. Those stellar results are also why the BC delay announcement was made today, it hides and buries various pieces of bad news. Nothing new in that.

What is new (enough) is that it has become rather obvious the OTA process is not working as intended. The present process is a drag on an otherwise excellent car. Q1 2022 ends on March 31. That's 155 days from today. There's a high degree of probability that the Mach-e will now go over a year from when customer deliveries started before a substantive feature addition is delivered to eligible (and those willing to pay) cars. And we haven't discussed the lack of bug fixes via OTA. When will real bug fixes begin? Ford's mach-e customers have a right to be disappointed in this facet of their cars. Every OTA target publically mentioned has been missed. Customers can be very forgiving, but they need to see that there will be improvements in the process. If there aren't going to be, let people go to the dealer and have BC and other feature additions added by the service department. Also, not everyone has a trouble-free Mach-e. Some folks were waiting for the OTA system, as promised, to begin delivering the fixes provided by the various TSBs and SSMs. Those who haven't purchased as of yet will also be factoring all of the news, good and bad, into their buying decisions.

To be clear, I don't have a stake in this immediate announcement. I won't be getting BlueCruise, not in Q1 2022, not in the future. There are zero roads on this island that are BC-enabled roadways. But as a customer and early (enough) MME build owner, I have a right to be concerned about what appears to be ever slipping OTA timelines. And appearances do matter.
 

Timelessblur

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Ford is looking down a barrel of getting hit with a class action law suit thst they know they are going to looks.

The have PAAK mess that now they are giving 2 fobs out, the promise of an update that early adapters are not getting, and now this.
It going to add up to a pretty penny per car.
 


Stang68

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Ford and its shareholders have a right to be thrilled by the Q3 results. Those stellar results are also why the BC delay announcement was made today, it hides and buries various pieces of bad news. Nothing new in that.

What is new (enough) is that it has become rather obvious the OTA process is not working as intended. The present process is a drag on an otherwise excellent car. Q1 2022 ends on March 31. That's 155 days from today. There's a high degree of probability that the Mach-e will now go over a year from when customer deliveries started before a substantive feature addition is delivered to eligible (and those willing to pay) cars. And we haven't discussed the lack of bug fixes via OTA. When will real bug fixes begin? Ford's mach-e customers have a right to be disappointed in this facet of their cars. Every OTA target publically mentioned has been missed. Customers can be very forgiving, but they need to see that there will be improvements in the process. If there aren't going to be, let people go to the dealer and have BC and other feature additions added by the service department. Also, not everyone has a trouble-free Mach-e. Some folks were waiting for the OTA system, as promised, to begin delivering the fixes provided by the various TSBs and SSMs. Those who haven't purchased as of yet will also be factoring all of the news, good and bad, into their buying decisions.

To be clear, I don't have a stake in this immediate announcement. I won't be getting BlueCruise, not in Q1 2022, not in the future. There are zero roads on this island that are BC-enabled roadways. But as a customer and early (enough) MME build owner, I have a right to be concerned about what appears to be ever slipping OTA timelines. And appearances do matter.
Careful, you’re saying things some people on here don’t want to hear :rolleyes:
 

timbop

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Some folks were waiting for the OTA system, as promised, to begin delivering the fixes provided by the various TSBs and SSMs
And those folks can get those fixes installed at the dealer already.

There is no issue with BlueCruise, they should allow us to bring our cars in to dealers to be updated.
And are you so desperate for BC that you'll pay the labor rate on top of the BC fee?

no, I didn't think so.
 

Stang68

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Ford is looking down a barrel of getting hit with a class action law suit thst they know they are going to looks.

The have PAAK mess that now they are giving 2 fobs out, the promise of an update that early adapters are not getting, and now this.
It going to add up to a pretty penny per car.
I know just the lawyer who will take up a case like that…
Ford Mustang Mach-E Ford BlueCruise OTA rollout delayed until Q1 2022 B4364E67-BA0B-471C-BDB2-26EE87DD0298
 

Kamuelaflyer

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Ford is looking down a barrel of getting hit with a class action law suit thst they know they are going to looks.
Probably not. Unless you're simply referring to the possibility that someone will file a lawsuit and attempt to have it certified as a class-action lawsuit. Then that's likely. Likelyhood of recovery? You'd get better results at the roulette tables.
Careful, you’re saying things some people on here don’t want to hear
Not the first time, won't be the last.
And those folks can get those fixes installed at the dealer already.
Yes they can. And they still have every right to be justifiably disappointed and upset with how OTAs are shaking out. This process, unless turned around has a very real possibility to besmirch the reputation of an otherwise excellent car. Ford cannot continue to travel down this "Real OTA At Some Point in the Future" road. That can become a major black mark on the car. They need to stop dinking around and fix the issues causing the OTA delivery problems. Now, not in 5 months.
 

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For my area, I think it works really well in the GT. Sad to hear they are delaying it for others. Something they must have learned from the GT's and/or some other feedback? I wonder does this mean all other OTA updates for the year will be delayed, like the frunk opening update (I realize the GT's have this already as well).
 

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Ford is doing this because they can, thanks to the messed up demand-supply situation. If all currently manufacturered EVs were readily available today, normal competitive market forces would rule, and Ford would have nowhere near the same leverage they do now dishing out crappy SW and tying customers to the whims of a dealership.
 

Kamuelaflyer

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Ford is doing this because they can, thanks to the messed up demand-supply situation. If all currently manufacturered EVs were readily available today, normal competitive market forces would rule, and Ford would have nowhere near the same leverage they do now dishing out crappy SW and tying customers to the whims of a dealership.
I don't think so. They're probably doing this because the OTA process isn't working the way they want or need. Why isn't it working as intended? I have no clue, and probably no one on these forums knows either. The big question is whether the extra up to 5 months time (from today. 3 months from the previous delivery date) will result in a proper generation 1 OTA system.

I've also been known to be wrong. And recently. :)
 
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I just joined because it's time to replace the Mazda...but Jim ("communicate" back on page 1) perfectly captures the agony many of us experienced when ordering Ford's new Powerboost (Hybrid) F150. Remember hearing about those tens of thousands of trucks being parked on a Detroit race course and KC storage lot? Not a peep from Ford (to the dealers or waiting customers) whether their truck was to be stored vs. delivered, or stored for how long. Remember the undercarriage corrosion issue that hit the national automotive press? Not a 'Sorry', not a hint about the cause or time needed to remedy the problem. Remember all the dead batteries in week-old F150's? Once again, dealers were told bupkis, customers were left stranded, and not a word from Ford to those folks.

Jim's point strikes me as highly relevant if I'm considering yet another Ford purchase. My new Lariat Powerboost is a marvel of engineering and it hasn't given me a single issue so far. Since this is my first Ford and it's proven to be more than was promised, I should be a satisfied Ford owner...but instead I'm wary of continuing to do business with Ford.

OTOH it sure says something about the MME that I'm here, going to school on another Ford product.

Jack
 

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And those folks can get those fixes installed at the dealer already.
Not if their MME has not experienced the necessary precondition. Ford dealers are not allowed to apply the TSB related updates merely upon request.

Owners deserve the complete package of updated software and as yet unannounced fixes just to relieve some of the justifiable concern that their vehicle could strand them somewhere at some inopportune time over something Ford has already sorted out but is sitting on the solution until the OTAs can be rolled out.

Part of the deal in this new age of heavily software dependent cars should be: The early adopters find the problems and the OEMs go the extra mile to get the fixes out.
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