If the fix requires a change on the vehicle side, then they send an update to the GWM, which they've done multiple times now. It is the update manager within the vehicle.
Hey there! We appreciate your patience with the delay. However, we're glad you're still enjoying your vehicle. Soon you'll have lots of practice with tic tac toe.
actually, I never received any communication from @Ford Motor Company about the latest delay and would have been blissfully ignorant, had I not been an avid member of this forum (and thank you to all the forum members who’ve contributed so much valuable information AND enjoyable commentary ?)
I see where you’re coming from and I absolutely agree. I would only add that MailChimp is pretty cheap and you can get a college marketing intern to draft the email to current owners that says “hey, we apologize, but due to unforeseen technical challenges, we are delaying the deployment of BlueCruise to early Mustang Mach E purchasers until Spring 2021” (and see what I did there? ?) Maybe toss a couple thousand points in our ford reward accounts to cover an oil change or something? ?
I’m definitely willing to cut Ford as much slack as possible. I’ve worked for very large, established companies and I know, first hand, how difficult it is to make change happen. I actually recognize the amount of change that must have occurred, and must still be occurring throughout ford to bring the Mustang Mach E and it’s supporting technologies to life. Sandy Munro (as much as I’m not a fan) showed us examples where change still needs to happen in the design. I’m going to stick with ford on the journey, even though I may whine and complain a lot, because I still buy into their vision. Anyone remember what Bill Ford did when there was the horrible fire at the Rouge Plant? Anyone remember what Elon Musk did at the Fremont plant when California was under lockdown because of a nationwide pandemic that was peaking and killing thousands of Americans a day? My values are more aligned with Bill Ford ?
I’ve repeatedly said that I’d be happy to schedule time to stop by my service department and have them install the updates. It really doesn’t take any service tech time beyond putting the car on a 12V supply and connecting it to the 300 baud modem or whatever they use to download software from the shop diagnostic system ????
Agreed. This would allow people who are desperately wanting the new update to have a way to get it while also not affecting people who don't care.
That is a great idea. I personally would be happy to pay the service department say $1,000 to install it manually now vs. wait until some date in the future. It went from 3rd quarter 2021, to "fall" 2021, to first quarter 2022 in a matter of days. Ford could update the OTA department that my VIN has the update so it wouldn't try to reinstall it later. I think the Tesla delays in sending out updates were actually update driven, not over the air driven. This seems like a unique situation. In the call it was mentioned that they wanted to delay to simplify the technology, but even that seems confusing. Is it the OTA that needs simplification (likely) or the actual bluecruise software?
Great observations and credit to Ford for trying to catch up with other automakers on over the air updates. But the issue here is not holding up a rushed beta version of Bluecruise. Bluecruise has already been released and seems to be working great on new MachE's and F-150's. They just can't figure out how to get that good operating software to your vehicle for some reason. And now it looks like it will take many more months for them to figure out how to deliver that already released capability it to your car. And the over-the-air connectivity was a heavily marketed capability.
