If I had one installed at home and my car needed to charge then I would use it. Did it come with a registration card? If so, then register it and see if you get any notices.Great - just installed mine yesterday! Should I not use it - Ford got my email when I purchased it - as did everyone else I'm sure - shouldn't they send out an email saying something? Can this be fixed with an update - the unit is capable of updating.
As noted previously, I had my Ford Connected Charge Station installed two days ago by an electrician - it has been working fine with no issues so far. I called Ford Parts at 844) 589-0060, and after putting me on hold and checking with others -he said there was no know issues at this time. So I asked if I could order another one, and he said I should be able to go to the site and order one. I also asked if there was a problem would Ford reach out to me with an email - and he said yes. Not sure how confident I am in his responses - I'm just posting this FWIW. BTW I also looked at the guarantee that came with the unit and Ford would of course send a new unit if needed and would pay $75 to take the old one out and another $75 toward installing the new one. Not sure what my electrician would want to do this work.Found out today that Ford has issued a Stop Sell order for the Ford Connected Charge Station.
If you do not have one yet, you will have to wait.
They have found a fault with them. I believe a fix has already been found but all the produced units will have to be modified before they can sell.
At least the car still works!!!
sounds like a familiar scenario..I'm wondering if a few people had problems charging with their Ford charger and Ford issued the Stop Sell until they can determine if this a one-off people\car problem or a systemic problem with the charger itself. There may be no problem at all. Here's hoping.