BlueMach
Well-Known Member
Webasto SE, the company that makes the charger, is not. Sorry, I didn't get the joke.
Ford Connected Charge Station Stop Sell Order
- Thread starter pstroke
- Start date
wmaney
Well-Known Member
- First Name
- Wade
- Joined
- Oct 12, 2020
- Messages
- 167
- Reaction score
- 299
- Location
- California
- Vehicles
- Mach-e GT on order - daughter drives Ford Focus Titanium
Great - just installed mine yesterday! Should I not use it - Ford got my email when I purchased it - as did everyone else I'm sure - shouldn't they send out an email saying something? Can this be fixed with an update - the unit is capable of updating.
SnBGC
Well-Known Member
- First Name
- Greg
- Joined
- Apr 20, 2020
- Messages
- 2,238
- Reaction score
- 3,737
- Location
- Phoenix
- Vehicles
- 2021 Mach-E FE, 2021 Wrangler 4xe High Altitude
- Occupation
- Manager
If I had one installed at home and my car needed to charge then I would use it. Did it come with a registration card? If so, then register it and see if you get any notices.
Jimrpa
Well-Known Member
- First Name
- Jim
- Joined
- Sep 10, 2020
- Messages
- 1,440
- Reaction score
- 1,607
- Location
- Wayne, PA
- Vehicles
- 2021 Infinite Blue Premium Mustang Mach E ER AWD
Do we have anything confirmed from Ford on this? My electrician is supposed to install next week, and I’d like to wave him off if I’m going to have to send the stupid thing back to Ford.
VaderMachE
Member
- First Name
- Robert
- Joined
- Feb 9, 2021
- Messages
- 15
- Reaction score
- 40
- Location
- Ohio
- Vehicles
- Fusion Hybrid, Mustang Mach E on order
- Occupation
- Supervisor
Following...
Mine is still boxed in basement, waiting for snow to clear before doing install. Curious to know what gives.
Mine is still boxed in basement, waiting for snow to clear before doing install. Curious to know what gives.
GoGoGadgetMachE
Well-Known Member
- First Name
- Michael
- Joined
- Jan 23, 2020
- Messages
- 3,975
- Reaction score
- 8,213
- Location
- Ohio
- Vehicles
- 2013 Ford Fusion Energi, 2021 Mach-E First Edition
way to GaME the system there!Glad I listen to reddit and did a short sell on it
wmaney
Well-Known Member
- First Name
- Wade
- Joined
- Oct 12, 2020
- Messages
- 167
- Reaction score
- 299
- Location
- California
- Vehicles
- Mach-e GT on order - daughter drives Ford Focus Titanium
As noted previously, I had my Ford Connected Charge Station installed two days ago by an electrician - it has been working fine with no issues so far. I called Ford Parts at 844) 589-0060, and after putting me on hold and checking with others -he said there was no know issues at this time. So I asked if I could order another one, and he said I should be able to go to the site and order one. I also asked if there was a problem would Ford reach out to me with an email - and he said yes. Not sure how confident I am in his responses - I'm just posting this FWIW. BTW I also looked at the guarantee that came with the unit and Ford would of course send a new unit if needed and would pay $75 to take the old one out and another $75 toward installing the new one. Not sure what my electrician would want to do this work.Found out today that Ford has issued a Stop Sell order for the Ford Connected Charge Station.
If you do not have one yet, you will have to wait.
They have found a fault with them. I believe a fix has already been found but all the produced units will have to be modified before they can sell.
At least the car still works!!!
R7206
Active Member
I had mine installed earlier this week and it is working flawlessly and is connected via Ford Pass so I can control it. No faults and easy to control from app.
Mopey
Well-Known Member
- First Name
- John
- Joined
- Nov 20, 2019
- Messages
- 297
- Reaction score
- 654
- Location
- Alaska
- Vehicles
- 2016 Mustang CS/Conv/SC
- Occupation
- Professional Pony Wrangler
I'm wondering if a few people had problems charging with their Ford charger and Ford issued the Stop Sell until they can determine if this a one-off people\car problem or a systemic problem with the charger itself. There may be no problem at all. Here's hoping.
Cricri67
Well-Known Member
- First Name
- Christian
- Joined
- Jan 13, 2020
- Messages
- 419
- Reaction score
- 328
- Location
- France
- Vehicles
- Lexus RX450h, Lexus CT200h, Mustang Mach-E First Edition (reservation)
Not available in France anyway...
Due to some lobbying, we have to buy a more expensive one. Maybe was good after all?
Due to some lobbying, we have to buy a more expensive one. Maybe was good after all?
pstroke
Member
- Joined
- Mar 6, 2020
- Messages
- 16
- Reaction score
- 9
- Location
- Bluff Dale, Texas
- Vehicles
- 21 MachE FE 21 Bronco Sport 20 Ranger 19 Ranger
- Thread starter
- Thread Starter
- #30
I had mine installed on 2/6. Took delivery of car on 2/11.
It worked fine until 2/15. All of the sudden the LED's on the front turned solid red. In the manual it describes this as a non-recoverable fault.
They are obviously aware of the issue and working on a fix. I do not think it will damage the car it will just stop charging.
It worked fine until 2/15. All of the sudden the LED's on the front turned solid red. In the manual it describes this as a non-recoverable fault.
They are obviously aware of the issue and working on a fix. I do not think it will damage the car it will just stop charging.
