Ford Corporate Tried to Help. They Actually Short Changed Me.

Briguy

Well-Known Member
First Name
Brian
Joined
Jul 28, 2023
Threads
10
Messages
98
Reaction score
83
Location
Kansas
Vehicles
21 MME Premium DM ER
Country flag
I've experienced front camera fault and HVBJB failure on my 21 Job 1 Extended Rage this past summer. In summary, it took a long time but things are fixed and I have not had an issue the last few months which is great. Ford Corporate got involved at some point and opened a case to track my issues. Once things wrapped up, they offered to provide me with a premium maintenance plan for EVs for my trouble (brochure they gave me is attached). I accepted and my case was closed.

A couple of weeks ago I received a letter in the mail from Ford Corporate. In the envelope was a contract for a ESP plan for EVs. 60 mos/75K mile coverage. It has a $100 deductible with all options like key replacement, first day rental, etc. deleted. You might think that this was a pleasant surprise however when I purchased my Mach E I also purchased an ESP plan. It was for 84 mos/100K miles, all the options.

No idea how they did not notice my existing plan that was tied to the car but now I am trying to reach back out to the person at Ford Corporate to help me. I sent an email last week providing them documentation on what I agreed to (a maintenance plan not an ESP plan), and I included my originally signed ESP contract from my dealer.

So far I have not heard back and plan to follow up again with another email today. I guess I will need to try and call them as well. I'll probably PM FoMoCo directly here too. Fun times.
Sponsored

 

Attachments

 





Top