Ford Dealer Service Dept Refusing to Work on My 3 Month Car

[Joeytrojan]

I really wanted to believe all those horror stories about build quality, reliability, and dependability were not true (or at least exaggerated). Unfortunately, I found out the hard way that there really are quality control issues with this vehicle. I purchased my MME GT in October '22, and within 3 months it developed a creaking / rattling noise when going over uneven surfaces. I took it to my local dealership service dept, who looked at for 1 day before calling and saying they were refusing to work on it further as it "wasn't under warranty because in their opinion someone had worked on it already." I purchased brand new from a different dealership, and they vehemently denied doing any work prior to selling it to me. So I paid several thousands of dollars for a problem vehicle and now am being lied to by someone. Very frustrating. I have a new found sense of understanding for others going through these QC and service issues. Can't believe there are businesses that treat their customers this way.

I suppose this post was partially to vent. But any practical suggestions would be appreciated. Thanks.

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[Rob S]

Can you take it to the dealership you bought it from?

 

[MisterSofa]

I really wanted to believe all those horror stories about build quality, reliability, and dependability were not true (or at least exaggerated). Unfortunately, I found out the hard way that there really are quality control issues with this vehicle. I purchased my MME GT in October '22, and within 3 months it developed a creaking / rattling noise when going over uneven surfaces. I took it to my local dealership service dept, who looked at for 1 day before calling and saying they were refusing to work on it further as it "wasn't under warranty because in their opinion someone had worked on it already." I purchased brand new from a different dealership, and they vehemently denied doing any work prior to selling it to me. So I paid several thousands of dollars for a problem vehicle and now am being lied to by someone. Very frustrating. I have a new found sense of understanding for others going through these QC and service issues. Can't believe there are businesses that treat their customers this way.

I suppose this post was partially to vent. But any practical suggestions would be appreciated. Thanks.

Just take it back to the selling dealership for service.

 

[Joeytrojan]

The dealership I purchased it from is about an 8 hour drive away. So I'm thinking of the logistics on getting it there and serviced. Seems quite punitive for a customer looking for assistance with a warranty issue.

 

[Rob S]

Maybe you should try a different Ford dealer closer to home. The one you went to sounds sketchy unfortunately. Sorry you are having issues.

 

[ChuckA]

Unfortunately, this shows why you should buy only locally, or, not buy if the price is too high. The potential aggravation by chasing a better price can’t be calculated.

 

[rsviking1001]

I'm curious as to your city? I have had the dealer I bought the MME from and they will not do my warranty work.
Seattle area.

 

[Logal727]

"wasn't under warranty because in their opinion someone had worked on it already."

Weird, did they elaborate on this with any other details?

 

[Joeytrojan]

Maybe you should try a different Ford dealer closer to home. The one you went to sounds sketchy unfortunately. Sorry you are having issues.

Thanks

I'm curious as to your city? I have had the dealer I bought the MME from and they will not do my warranty work.
Seattle area.

I'm not in the Seattle area.

 

[Joeytrojan]

Well, the service dealer just sent over images of the area in question, and the dealership that sold me the vehicle agreed it looked like there was some type of work completed. They say this is an area outside of the pre-inspection so they wouldn't have known to be aware of it. They are now reaching out to their Ford rep to determine what could have transpired before they received the vehicle and sold it to me. I feel they are working with a sincere intention and I'm hoping this can still be resolved fairly. Still very frustrating this is even an issue though. I understand these things happen, but it still doesn't make it easy to go through. I've had to miss some work and have had to pay for a rental car while this gets sorted out.

 

[Jax_GT]

Well, the service dealer just sent over images of the area in question, and the dealership that sold me the vehicle agreed it looked like there was some type of work completed. They say this is an area outside of the pre-inspection so they wouldn't have known to be aware of it. They are now reaching out to their Ford rep to determine what could have transpired before they received the vehicle and sold it to me. I feel they are working with a sincere intention and I'm hoping this can still be resolved fairly. Still very frustrating this is even an issue though. I understand these things happen, but it still doesn't make it easy to go through. I've had to miss some work and have had to pay for a rental car while this gets sorted out.

Did you order the car or buy it off the lot? Things get damaged in shipping and I'm wondering if that happened here.

 

[Just Lurking]

As Jax said, cars get damaged in shipping all the time. They're fixed at the prep location prior to arriving at the dealership in most cases.

So it's entirely possible that it was worked on, by official Ford employees, just before it arrived at the selling dealership.

Now, I have no direct knowledge about Ford practices, but I would imagine there should be a paper trail that documents this work that someone at Ford should be able to look up?

 

[newmme]

Unfortunately, this shows why you should buy only locally, or, not buy if the price is too high. The potential aggravation by chasing a better price can’t be calculated.

Ford's greatest asset is the dealer network. Should not have to drive 8 hours for warranty work.

 

[DustyShades]

What build quality and dependability stories are you talking about? Just the HVBJB failure for earlier builds? Cause I’m pretty sure that’s the only one and it’s not related at all to what you’re saying you’re experiencing

 

[Say Watt]

Well, the service dealer just sent over images of the area in question, and the dealership that sold me the vehicle agreed it looked like there was some type of work completed. They say this is an area outside of the pre-inspection so they wouldn't have known to be aware of it. They are now reaching out to their Ford rep to determine what could have transpired before they received the vehicle and sold it to me. I feel they are working with a sincere intention and I'm hoping this can still be resolved fairly. Still very frustrating this is even an issue though. I understand these things happen, but it still doesn't make it easy to go through. I've had to miss some work and have had to pay for a rental car while this gets sorted out.

Can you post the photos and description of the problem?

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