I actually don't live by the dealership that I purchased my vehicle from, so I have not taken it back to them yet. It's about an 8 hour drive away. At this point, I'll probably have to dedicate a couple of days and take it back for them to do something.
Evasive? Not sure how I was being evasive. Like most, I have a demanding job and a lot going on with the family that takes the highest priority. We are also in the process of trying to buy a new home, so my attention is being pulled in a thousand different directions. Still, I'm pretty sure I've directly replied to every comment made towards me, and if I missed any, it was an oversight, not intentional. I posted the latest info from the servicing dealer the same day I received it and I posted the images when I finally had a chance to download them from my email account. I am purposefully not saying what dealerships I'm dealing with because I want to give them the opportunity to make things right before bad mouthing them publicly (but you can see my location and start to narrow it down). The individuals I've been dealing with so far have been respectful when dealing with my situation (although they still have not provided a solution).
I posted the pictures the service dealer sent me and the description they provided in a prior post. They are claiming there was work completed previously and therefore any current request is not covered by my warranty. I've spoken with Ford corporate and they said they would be speaking with the dealership I purchased it from. At this point, whatever the selling dealership tells me is going to be difficult to completely believe.
Stay away from Caruso Ford, and Norm Reeves Ford is only 2nd. I've also been to Santa Monica Ford and they seem *ok*. Just finished up with Huntington beach Ford and they worked out well.
Thanks for the tips. Yeah, I came from Infiniti, who had great dealership service 10 years ago, and then they became absolutely horrible.... I acknowledge my situation is not typical and a dealer is not incentivized to help me unless they know I'll be spending a ton in the near term with them. Just sucks feeling like I got thrown to the curb when I feel like I was the one who was misled.
"A picture is worth a thousand words". Maybe it was delivered "FOT" - fell off truck - as the old Tappet Brothers used to to say on NPR. You said the dealer was eight hours away? Was it in California? If so, contact Consumer Affairs with the State of California. The Bureau of Automotive Repair can be snail-pace but they do have some "pit bulls" with government persuasion.So quick update. I picked up my vehicle earlier today from the dealership that refused to perform the work. The description on the invoice they gave me says the following: "Upon visual inspection found driver side and passenger side fenders were moved, hood is not aligned properly, found overspray on passenger area of vehicle closer to coolant reservoir, found loose bolts indicating possible cross thread, vehicle has signs of possible body repair, no work performed at this moment." To be honest, the noises seem even worse after getting it back today.
I also attached the images I mentioned in a previous post.
I spoke with a customer rep from Ford corporate directly today and they said they would be calling the dealership I purchased it from shortly. Given the holiday weekend, I'm guessing that discussion won't take place until Tuesday or Wednesday. At this point, I'm mentally preparing myself to make the drive back up to the dealership I purchased it from. Don't see a way around it now. Hopefully the dealership that sold this to me is able to provide a solution. I feel quite blindsided by this. I can deal with bad news when it's transparent and direct, much harder when it feels like I'm piecing things together... the most disappointing thing about all this is I purposely wanted to buy a new vehicle to avoid having these types of problems.
Thanks. Yes, the dealership is in CA. I'll take a look at the link you sent. If it starts going that direction, I might just call an attorney. I'm still hoping the dealership I purchased from can make it right.
Nice. Congrats! Did you get the newest software update from the dealership? I noticed driving home today that I had the newest software update with the new home screen and the quick camera option. I was so looking forward to that about two weeks ago... now it just felt like a dagger in my side.
You won't take your MME to the dealer you bought it from or the dealer you bought from refuses to do warranty work?
The dealer I purchased it from is about 7 to 8 hours away from where I live. I took it to a dealership by my house and they refused per the reasons stated in my earlier post. I will likely need to take it to the dealership I purchased from at some point in the near future. They are supposed to speak with Ford corporate to discuss options. I'm hoping there's some positive clarity by the end of next week.
Nope, last numbered update for me in my '21 CA Route 1 was 3.6.1 then the 21B36 to Fine Tune the PAAK, but the fine tuning made it not work...
Yikes, based on those pictures, someone with no business working on cars did some work there...So quick update. I picked up my vehicle earlier today from the dealership that refused to perform the work. The description on the invoice they gave me says the following: "Upon visual inspection found driver side and passenger side fenders were moved, hood is not aligned properly, found overspray on passenger area of vehicle closer to coolant reservoir, found loose bolts indicating possible cross thread, vehicle has signs of possible body repair, no work performed at this moment." To be honest, the noises seem even worse after getting it back today.
I also attached the images I mentioned in a previous post.
I spoke with a customer rep from Ford corporate directly today and they said they would be calling the dealership I purchased it from shortly. Given the holiday weekend, I'm guessing that discussion won't take place until Tuesday or Wednesday. At this point, I'm mentally preparing myself to make the drive back up to the dealership I purchased it from. Don't see a way around it now. Hopefully the dealership that sold this to me is able to provide a solution. I feel quite blindsided by this. I can deal with bad news when it's transparent and direct, much harder when it feels like I'm piecing things together... the most disappointing thing about all this is I purposely wanted to buy a new vehicle to avoid having these types of problems.
