First Name
Leon
Joined
Sep 22, 2021
Messages
21
Reaction score
44
Location
Raleigh, NC
Vehicles
2022 Leaf, 2021 MME Rt 1 on order
Country flag
Sounds like a good idea to me. Your thoughts?

Source: https://www.autonews.com/service/how-ford-helping-ev-owners-charging-stations


Ford deploying 'angels' to find, fix bad EV chargers

Employees in specially instrumented Mach-Es will test out individual chargers in areas where connected-vehicle data say customers are having problems.


SAN FRANCISCO — Ford Motor Co. knows its customers' electric vehicle charging experience is less than perfect, and it's deploying an army of "angels" to fix it.

The automaker offers customers some 63,000 plugs across the country in what it calls a "network of networks," made up of stations from Electrify America, ChargePoint and others. That patchwork collection of third-party chargers has occasionally been problematic for Mustang Mach-E owners looking to power up on the road.

"There are a lot of plugs out there, but some of them are old and they don't have the quality or reliability we want," Darren Palmer, Ford's general manager of battery electric vehicles, told Automotive News during a media drive program in San Francisco. "Over 99.5 percent of customers go into a charger and get a charge. We're pleased about that. But a number less than that get a charge the first time they charge."

Enter the Charge Angels.

Employees in specially instrumented Mach-Es will drive around and test out individual chargers in areas where connected vehicle data — or angry social media posts — say customers are having problems.

"All they'll do all day long is go and check them to see where they fail and why," Palmer said.

Details of the program are still being worked out, but officials say it's expected to launch before the end of the year with an undetermined number of Ford employees.

Palmer said he came up with the name.

"It's a guardian angel who's looking after you when you don't even know you need it, and they're just in the background," he said.

The goal is to make the company's charging network, which will expand in the near future, as reliable as possible as it prepares for the launch of the F-150 Lightning next year. Palmer said the last thing Ford wants is for customers towing heavy loads or large trailers to have to maneuver to multiple chargers before they can get one to work.

He said he's still brainstorming ideas for how to make the program more fun.

"Maybe if you spot an angel you get a gift," he said. "I'm thinking about that."
Advertisement

 
Last edited by a moderator:

BMT1071

Well-Known Member
First Name
Mike
Joined
Mar 21, 2021
Messages
1,813
Reaction score
2,353
Location
Glendale, AZ
Vehicles
21 Infiniti QX50, 21 MME SR RWD
Occupation
Regional Service Manager
Country flag
Sounds like a great idea! Hopefully with the additional instrumentation on these cars they will be better able to diagnose what is wrong with each charging station.
 

Davedough

Well-Known Member
First Name
Dave
Joined
Oct 12, 2020
Messages
1,069
Reaction score
2,226
Location
Northern VA
Vehicles
Mach E GTPE ORDERED!, 1973 Volksrod
Occupation
Federal IT Sales Engineer
Country flag
Love the concept, not too hyped about the name. Do you have to enlist your Prayer Warriors in order to get them to come out and fix a charger?
 

buzznwood

Well-Known Member
Joined
Nov 14, 2019
Messages
708
Reaction score
770
Location
california
Vehicles
focus st & GTPE
Country flag
Depends on how much they test, but sounds a good idea. I don't think they will be able to test everything thing but as the worst time you want to have problems is on a road trip having a fleet of mach-e pounding up and down the major interstate routes across the country would be good start, as if the charger providers can't get that working reliably having pressure from manufactures will help.
 

BMT1071

Well-Known Member
First Name
Mike
Joined
Mar 21, 2021
Messages
1,813
Reaction score
2,353
Location
Glendale, AZ
Vehicles
21 Infiniti QX50, 21 MME SR RWD
Occupation
Regional Service Manager
Country flag
Love the concept, not too hyped about the name. Do you have to enlist your Prayer Warriors in order to get them to come out and fix a charger?
Charge Squad?? 😂🤣:cool:
 

Davedough

Well-Known Member
First Name
Dave
Joined
Oct 12, 2020
Messages
1,069
Reaction score
2,226
Location
Northern VA
Vehicles
Mach E GTPE ORDERED!, 1973 Volksrod
Occupation
Federal IT Sales Engineer
Country flag

Davedough

Well-Known Member
First Name
Dave
Joined
Oct 12, 2020
Messages
1,069
Reaction score
2,226
Location
Northern VA
Vehicles
Mach E GTPE ORDERED!, 1973 Volksrod
Occupation
Federal IT Sales Engineer
Country flag

Billyk24

Well-Known Member
First Name
William
Joined
Nov 29, 2019
Messages
1,047
Reaction score
547
Location
PA
Vehicles
Ford C-Max Energi, Premium Mach-E ordered
Country flag
Maybe this will put some pressure on the EV charger companies to better maintain their chargers???
State of Michigan has handled out Grant funds to various businesses and electrical companies to install many EV chargers. Some are non networked. I hope Ford quickly realizes there is a major issue in their home state of Michigan where only one dcfc chargers exists for the whole up of Michigan. Tesla installed chargers are two different locations and these include multiple chargers.
 
Advertisement

 
Advertisement
Top