Nogas4me
Member
- First Name
- Larry
- Joined
- Dec 10, 2022
- Threads
- 1
- Messages
- 9
- Reaction score
- 13
- Location
- Phoenix
- Vehicles
- 2022 Mach-e Select
- Occupation
- Sr Field Service Engineer
- Thread starter
- #1
I'm really disappointed to receive the below information from Ford. I contacted Ford through the on-line chat window on the "Contact Us" link. Please see my conversation with them below. Fyi... My Mach-e was built two months ago. October/2022.
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14:49, Dec 23:
Thank you for choosing to chat with us. We will be with you shortly. You are currently 1 waiting in queue.
Info
at 14:49, Dec 23:
You are now chatting with Wendy. Please do not enter any sensitive personal data such as social security number or credit card numbers.
Wendy
at 14:49, Dec 23:
Hello, Larry! My name is Wendy. How can I help you?
Larry
Hi Wendy, Do you when I can upgrade my Sync 4 to Sync 4a? I think it will be safer for me when I'm driving as I can then use the volume knob to adjust the temperature, fan speed, etc and keep my eyes on the road. Thanks, Larry
Wendy
at 14:53, Dec 23:
Thank you for reaching out today Larry. Your current SYNC 4 system cannot be changed to an SYNC 4A. The SYNC system has a unique hardware and software system that can only be installed during manufacturing.
Wendy
at 14:54, Dec 23:
While we cannot change to a different SYNC hardware, you can check to make sure you are receiving the latest updates with Auto Update on your Settings.
https://help.ford.com/update-sync/ and enter your VIN.
Wendy
at 14:56, Dec 23:
I see that you are typing. I will give you a couple more minutes to finish.
Larry
Ah, that's not what I wanted to hear. Ford always touts how wonderful OTA updates are. I was so excited to see the 4A changes and now really disappointed I can't get them. Seems like a software update to me and not a hardware issue?
Wendy
at 14:58, Dec 23:
There is no option to upgrade from SYNC 4 to SYNC 4A but I do appreciate your honest feedback.
I'd be happy to document your concerns to possibly have Ford work on a later release that works better for customer's needs.
Wendy
at 14:59, Dec 23:
Is there anything else I can look into for you today?
Larry
Yes, please have them add the volume knob to control the fan speed, temperature, seat temp, etc. Just like in 4A. I have heard many folks are getting the upgrade on the Mache forum. How are they getting in when I can't? I have a late model 2022 Mach-e. Is it only for the 2023 models?
Wendy
at 15:03, Dec 23:
I'm unsure why people are advising of update from SYNC 4 to 4A Larry, SYNC 4 does receive updates to the latest version but I can only assume forums are advising of updates to 4A through a 3rd party since it's not available at Ford.
Wendy
at 15:04, Dec 23:
Is there anything else I can look into for you today?
Wendy
at 15:06, Dec 23:
I see that you are typing. I will give you a couple more minutes to finish.
Larry
One would think 4a is not a big update or upgrade. If it was 7 say I would understand. There are flyers from Ford showing the upgrade will soon be available.
Wendy
at 15:07, Dec 23:
Understood.
Wendy
at 15:09, Dec 23:
You can reach out to our Our Over-The-Air (OTA) team to look into this further.
You can reach them at 833-389-0848
Hours of Operation are 8:00 a.m. –11:00 p.m. EST (Monday - Friday)
8:00 a.m. – 8:00 p.m. EST (Saturday)
Wendy
at 15:10, Dec 23:
Is there anything else I can look into for you today?
Larry
Ok, thank you. I will update the folks on the mach-e forum. Have a merry Christmas, Larry
Wendy
at 15:12, Dec 23:
My pleasure! Have a lovely rest of your Holidays Larry!
Wendy
at 15:12, Dec 23:
Thank you for contacting Ford Motor Company. At the end of this chat, there will be a survey that appears regarding your experience with my performance today. We appreciate any feedback you may have. Have a great day!
Info
at 15:12, Dec 23:
Thank you for chatting with us.
===============================================================================================================
14:49, Dec 23:
Thank you for choosing to chat with us. We will be with you shortly. You are currently 1 waiting in queue.
Info
at 14:49, Dec 23:
You are now chatting with Wendy. Please do not enter any sensitive personal data such as social security number or credit card numbers.
Wendy
at 14:49, Dec 23:
Hello, Larry! My name is Wendy. How can I help you?
Larry
at 14:51, Dec 23:
Hi Wendy, Do you when I can upgrade my Sync 4 to Sync 4a? I think it will be safer for me when I'm driving as I can then use the volume knob to adjust the temperature, fan speed, etc and keep my eyes on the road. Thanks, Larry
Wendy
at 14:53, Dec 23:
Thank you for reaching out today Larry. Your current SYNC 4 system cannot be changed to an SYNC 4A. The SYNC system has a unique hardware and software system that can only be installed during manufacturing.
Wendy
at 14:54, Dec 23:
While we cannot change to a different SYNC hardware, you can check to make sure you are receiving the latest updates with Auto Update on your Settings.
https://help.ford.com/update-sync/ and enter your VIN.
Wendy
at 14:56, Dec 23:
I see that you are typing. I will give you a couple more minutes to finish.
Larry
at 14:56, Dec 23:
Ah, that's not what I wanted to hear. Ford always touts how wonderful OTA updates are. I was so excited to see the 4A changes and now really disappointed I can't get them. Seems like a software update to me and not a hardware issue?
Wendy
at 14:58, Dec 23:
There is no option to upgrade from SYNC 4 to SYNC 4A but I do appreciate your honest feedback.
I'd be happy to document your concerns to possibly have Ford work on a later release that works better for customer's needs.
Wendy
at 14:59, Dec 23:
Is there anything else I can look into for you today?
Larry
at 15:01, Dec 23:
Yes, please have them add the volume knob to control the fan speed, temperature, seat temp, etc. Just like in 4A. I have heard many folks are getting the upgrade on the Mache forum. How are they getting in when I can't? I have a late model 2022 Mach-e. Is it only for the 2023 models?
Wendy
at 15:03, Dec 23:
I'm unsure why people are advising of update from SYNC 4 to 4A Larry, SYNC 4 does receive updates to the latest version but I can only assume forums are advising of updates to 4A through a 3rd party since it's not available at Ford.
Wendy
at 15:04, Dec 23:
Is there anything else I can look into for you today?
Wendy
at 15:06, Dec 23:
I see that you are typing. I will give you a couple more minutes to finish.
Larry
at 15:07, Dec 23:
One would think 4a is not a big update or upgrade. If it was 7 say I would understand. There are flyers from Ford showing the upgrade will soon be available.
Wendy
at 15:07, Dec 23:
Understood.
Wendy
at 15:09, Dec 23:
You can reach out to our Our Over-The-Air (OTA) team to look into this further.
You can reach them at 833-389-0848
Hours of Operation are 8:00 a.m. –11:00 p.m. EST (Monday - Friday)
8:00 a.m. – 8:00 p.m. EST (Saturday)
Wendy
at 15:10, Dec 23:
Is there anything else I can look into for you today?
Larry
at 15:11, Dec 23:
Ok, thank you. I will update the folks on the mach-e forum. Have a merry Christmas, Larry
Wendy
at 15:12, Dec 23:
My pleasure! Have a lovely rest of your Holidays Larry!
Wendy
at 15:12, Dec 23:
Thank you for contacting Ford Motor Company. At the end of this chat, there will be a survey that appears regarding your experience with my performance today. We appreciate any feedback you may have. Have a great day!
Info
at 15:12, Dec 23:
Thank you for chatting with us.
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