Ford Motor Company Introduction ?

[stesir]

Hi

Thanks Ford, from the Norwegian Tread. Norway order a few cars, and will give Ford, and us a lot of experience. I got my car Friday 21. may, and look forward to making an very nice car further.

Brg Steinar Sire

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[VaderMachE]

Welcome to the forum @Ford Motor Company ! It's always nice to see the company take an interest in discussions among owners, and soon to be owners. I appreciate the open door via message if needed.?

 

[generaltso]

Hello and welcome to the forum, I’m wondering if you are going to make the PAAK system better because I have been using the fob to test and have had no problems with entry or no key display in cluster which makes me feel the issue is with the app only. Thanks.

Did you have the SSM update for PaaK applied?

 

[jdk22]

Hi Mustang Mach-E Owners & Enthusiasts!

Ford Motor Company here. We’re exhilarated to be a part of the MEF community. We will be proactively monitoring this forum and assisting you with your needs. Let us know how we can help! We are just one click away via private message. This thread was created solely to introduce ourselves, and we ask that you continue to post on threads specific to your interests.

We look forward to gathering your feedback as we continue to drive into the electric age.

The rush is real. The team is excited to hear from you….

- Ford Motor Company Social Media Team

You built a great car. I love it. No issues for me.

 

[Mirak]

Got a response today to my issue list sent by DM. After some back and forth to confirm my vin, personal details, “did you report these things to the dealership?” (Yeah most of em), and “what did they say?” (They said they’re waiting on Ford - these are mostly software bugs), I was told they are “creating a case” and escalating that case to a “Customer Experience Specialist on the escalated SUV support team.”

This all sounds like standard frontline CSR gobbledegook. I suspect the response I’m going to get from the “escalated SUV support team” is “we’re looking into it” and “look for a Q_ OTA update!” (It was Q2 - I wonder if the messaging has moved to Q3 yet). The same messaging I always receive from the CSRs: polite but powerless and devoid of any detail.

I highly doubt any of the issues will be confirmed, or that I’ll get any sort of specific timeline to a fix. I doubt they’ll even know about (or mention) the recent screen buzz SSM where Ford flips the bird to its customers. I’ve reported that problem to my dealership multiple times but nobody has called to tell me about the SSM - I get all my updates on this forum.

But hope springs eternal. Maybe I’ll be wrong! Maybe Ford will say “we are aware of this issue and we are working on a fix.” That would be a nice start to transparent, informative customer service.

 

[machefan]

Got a response today to my issue list sent by DM. After some back and forth to confirm my vin, personal details, “did you report these things to the dealership?” (Yeah most of em), and “what did they say?” (They said they’re waiting on Ford - these are mostly software bugs), I was told they are “creating a case” and escalating that case to a “Customer Experience Specialist on the escalated SUV support team.”

This all sounds like standard frontline CSR gobbledegook. I suspect the response I’m going to get from the “escalated SUV support team” is “we’re looking into it” and “look for a Q_ OTA update!” (It was Q2 - I wonder if the messaging has moved to Q3 yet). The same messaging I always receive from the CSRs: polite but powerless and devoid of any detail.

I highly doubt any of the issues will be confirmed, or that I’ll get any sort of specific timeline to a fix. I doubt they’ll even know about (or mention) the recent screen buzz SSM where Ford flips the bird to its customers. I’ve reported that problem to my dealership multiple times but nobody has called to tell me about the SSM - I get all my updates on this forum.

But hope springs eternal. Maybe I’ll be wrong! Maybe Ford will say “we are aware of this issue and we are working on a fix.” That would be a nice start to transparent, informative customer service.

Don’t say I didn’t call this out early on.

https://www.macheforum.com/site/threads/ford-motor-company-introduction-🏢.6288/post-177064

But you never know!

 

[Chudsaviet]

@Ford Motor Company , it look like there is an SM 49810 where the company says it won’t fix the problem that makes driving Mach-E unbearable for me.
I basically don’t know what to do in this case, because I like the vehicle overall, and even If I sell it, I will loose much money.
https://www.macheforum.com/site/thr...e-from-the-instrument-panel-cluster-ipc.6382/

 

[Mirak]

Don’t say I didn’t call this out early on.

https://www.macheforum.com/site/threads/ford-motor-company-introduction-?.6288/post-177064

But you never know!

Yes you probably did.

 

[rschmeichel]

I’d really appreciate it if Ford could address this issue. Dealer told me 8-12 weeks when I ordered over 2 months ago and no build scheduled yet. I’m perceiving that those of us who ordered a Premium AWD ER are being delayed most, but don’t know if that’s accurate. Some idea of when I might really get the car would be appreciated. And congrats Ford for making a couple great electrics - Mustang and F150 are surely making Tesla nervous!

Checked FordPass app this morning and my Premium AWD ER Star White Mustang ordered 02/24/2021 is now “In Production”. (That’s the good news). However, the built date shows 01/19/2021. Haven’t receive the email yet from Ford. Hopefully that will contain the actual build date. There is hope.

 

[Jimrpa]

@Ford Motor Company , it look like there is an SM 49810 where the company says it won’t fix the problem that makes driving Mach-E unbearable for me.
I basically don’t know what to do in this case, because I like the vehicle overall, and even If I sell it, I will loose much money.
https://www.macheforum.com/site/thr...e-from-the-instrument-panel-cluster-ipc.6382/

Did you post a recording?

 

[Mirak]

Update: I received a call today, about 48 hours after I was told I would be receiving a response from the “Customer Experience Specialist on the escalated SUV support team.”

He had a copy of my issue list, asked how things were going with my dealership, and I again explained that these are almost all - aside from the screen buzz - software issues and the dealership is waiting for a response from Ford. I repeated my frustration that Ford has thus far failed to even acknowledge that the issues exist, let alone furnish a fix. I explained that I am willing to be patient but I sure would appreciate an acknowledgment that Ford is working on solutions to these specific issues - especially after the recent screen buzz SSM where Ford just tells us to eff off.

He said he would be forwarding these issues to the software team and would get me a response in a few days. So PROGRESS - maybe. It’s all going to depend upon what kind of response I get. Again, I’m not necessarily expecting a fix next week - just a specific acknowledgment that Ford is working these specific issues.

We then turned to the screen buzz issue. I politely but sternly explained that I am NOT happy with the SSM. This is not a $15,000 Ford Focus. I paid 60 Gs for this car and the driver screen should not buzz like a cheap TV. It is NOT acceptable for Ford to just say this is a “normal operating characteristic.” He again said he would forward my complaint and get me a response.

So now we will see. It all comes down to the next response.

 

[Rotting Piñata]

My biggest issue with the car is that when I am listening to music and receive a call, the music comes to a screaching stop as the sound system transitions to playing my ring tone. It is very jarring. It'd be nice if the music would just stop (or fade away) without the extra noise.

Loving the car. Need more excuses to take it out for a drive

 

[Jeffvisor]

Hi Mustang Mach-E Owners & Enthusiasts!

Ford Motor Company here. We’re exhilarated to be a part of the MEF community. We will be proactively monitoring this forum and assisting you with your needs. Let us know how we can help! We are just one click away via private message. This thread was created solely to introduce ourselves, and we ask that you continue to post on threads specific to your interests.

We look forward to gathering your feedback as we continue to drive into the electric age.

The rush is real. The team is excited to hear from you….

- Ford Motor Company Social Media Team

Please fix the production date issue for us that have reservations I had a 6/6/2021 production date then something changed now it shows last Jan 7 2021. It bad enough we wait 5-6 months for this car then production date changes to Jan 2021 5 months ago.

 

[WaitinforitBro]

Welcome to forum, easy access to official ford Information is helpful. So using the machE as a daily commuter, somewhere less than 15mile round trip. Is it recommended to charge to 100% daily or should I keep the charge to 95% as I have been doing?

 

[machefan]

Welcome to forum, easy access to official ford Information is helpful. So using the machE as a daily commuter, somewhere less than 15mile round trip. Is it recommended to charge to 100% daily or should I keep the charge to 95% as I have been doing?

MME calls for 90%, Ford had documented this in the manual. They aren’t going to say anything different.

15 mile daily commute I suggest 80% but it’s not going to make any real difference long term due to the built in buffer.

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