FordPass 3.25.0 no charging info

mpshizzle

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Ever since my phone updated to 3.25.0 I've lost all charging information. This is what I see every time I charge. The only information that is correct is circled in red. Literally everything else on the screen is either blank or incorrect.

Ford Mustang Mach-E FordPass 3.25.0 no charging info Screenshot_20210712-084234_FordPass


I've also lost charging logs. No new charging sessions have shown up in the logs since the update.
Has anyone else had this issue?
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RickMachE

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I have Android 3.26.0. My charging logs haven't updated since July 12th. I don't get any notifications about charging, nor being at a charging location, etc.
 
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mpshizzle

mpshizzle

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My guess is it's something server side. Mine just randomly started working again one day. No software updates or anything.. It just happened ?‍♂
 

RickMachE

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My guess is it's something server side. Mine just randomly started working again one day. No software updates or anything.. It just happened ?‍♂
No doubt in my mind, especially given the recent FordPass warning notice.
 

ChasingCoral

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It's working fine on my iPhone running 3.26.0. You might want to upgrade.
 


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mpshizzle

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It's working fine on my iPhone running 3.26.0. You might want to upgrade.
He is on the latest version. If it's the same problem that I had, it started when I was on 3.25, and continued until about 2 weeks after I had 3.26.. so I think it's more of a server issue than a phone or app issue
 

TruWrecks

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He is on the latest version. If it's the same problem that I had, it started when I was on 3.25, and continued until about 2 weeks after I had 3.26.. so I think it's more of a server issue than a phone or app issue
It was a server back-end issue. Ford was also having issues with new car activations during that period.
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