FordPass for Android v5.10.0 released today - BUG (Plug & Charge forced OFF)

stevenschwartz

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Cross-posting from reddit btw...

Hi folks-
Trying to get this word out so FordPass customer service gets a bunch of calls about it. They claim they haven't heard any other calls about this so it's possible I'm the first one.

My FordPass app just received an upgrade today, to v5.10.0, and I noticed under Energy > Advanced > Access & Permissions, both "Share Charging Access" and "Plug & Charge" are now "Off", and the app does not respond when I try to tap them back on. If you received the update to v5.10.0 please confirm. If this is broken for you as well, please call FordPass customer support and complain! They prioritize fixes based on how many customers give feedback on these issues and/or problems.

FordPass support-

English Canada - 855-542-7821
French Canada - 855-542-2675
English USA - 888-999-6178
Spanish USA - 855-421-9082

Note- I have not actually confirmed Plug & Charge is off as I haven't touched any fast chargers today. For all I know it's a UI bug and the feature is still on, but I don't have the time tonight to test it out.
Thanks for the heads up - I had exactly the same problem. I called ford to report. I rarely charge outside of our house, but we expect to take a longer trip in a month or so, so this matters a lot to me.
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Eraser

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I've been on this version of FP since early December. On 12/25 I needed to charge at an Electrify America station I've used several times in the past. The Plug & Charge feature didn't work for me this time, when it had in the past without fail. I didn't think anything of it at the time, until I saw this post and noticed FP has the feature turned off. This at least confirms it isn't just a bug in the app, but the actual data component is set to "Off".
 
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spirilis

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I've been on this version of FP since early December. On 12/25 I needed to charge at an Electrify America station I've used several times in the past. The Plug & Charge feature didn't work for me this time, when it had in the past without fail. I didn't think anything of it at the time, until I saw this post and noticed FP has the feature turned off. This at least confirms it isn't just a bug in the app, but the actual data component is set to "Off".
Interesting since it did work for me. Gah that is annoying!
 
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spirilis

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Just got the v5.10.1 update and Plug & Charge appears to be configurable now along with Share Charging Access.
 

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Just got the v5.10.1 update and Plug & Charge appears to be configurable now along with Share Charging Access.
Does it appear to be configurable or is it configurable? I turned plug and charge off and I can't turn it back on now. Are you able to turn P&C on after turning it off?
 


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spirilis

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Does it appear to be configurable or is it configurable? I turned plug and charge off and I can't turn it back on now. Are you able to turn P&C on after turning it off?
It seemed to hesitate and fall back off when I turned it back on. I tried again, it took a while then stayed on and I got an Android push notification indicating Plug and Charge is now turned on.

Haven't had a chance to confirm the car's behavior yet.
 

emichnov

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My experience is exactly the same as spirilis. Before tonight, Plug and charge was off and would not turn back on. I received Android v5.10.1 tonight, and it seemed to hesitate and fall back off when I turned it back on. I tried again, it took a while then stayed on.
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