stevenschwartz
Well-Known Member
- First Name
- Steven
- Joined
- Jul 2, 2023
- Threads
- 22
- Messages
- 100
- Reaction score
- 29
- Location
- Tucson
- Vehicles
- 2023 MachE GT jeep rubicon

Thanks for the heads up - I had exactly the same problem. I called ford to report. I rarely charge outside of our house, but we expect to take a longer trip in a month or so, so this matters a lot to me.Cross-posting from reddit btw...
Hi folks-
Trying to get this word out so FordPass customer service gets a bunch of calls about it. They claim they haven't heard any other calls about this so it's possible I'm the first one.
My FordPass app just received an upgrade today, to v5.10.0, and I noticed under Energy > Advanced > Access & Permissions, both "Share Charging Access" and "Plug & Charge" are now "Off", and the app does not respond when I try to tap them back on. If you received the update to v5.10.0 please confirm. If this is broken for you as well, please call FordPass customer support and complain! They prioritize fixes based on how many customers give feedback on these issues and/or problems.
FordPass support-
English Canada - 855-542-7821
French Canada - 855-542-2675
English USA - 888-999-6178
Spanish USA - 855-421-9082
Note- I have not actually confirmed Plug & Charge is off as I haven't touched any fast chargers today. For all I know it's a UI bug and the feature is still on, but I don't have the time tonight to test it out.
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