FordPass, FordPass Rewards, MyFord Mobile saga....

jksu

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So like most folks I was pleased to see, a few days after my purchase (2/2), a FordPass Reward of 22,000 points alert (2/5) show up on my FordPass App. I had downloaded and used the FordPass app as instructed since ordering and receiving emails from Ford about the Mach-E.

Well, when I went to order some all-weather mats, the parts person at the dealership couldn't find my 22,000 points in FordPass Rewards. In digging further, he said he saw 22,000 points awarded 2/1 and then removed 2/1. And when I look at my Ford Pass Reward Activity section in the app, I see the same thing. He doesn't know why. He's not sure if sales did something wrong. He suggested I call Ford.

So I call Ford (# provided in the FordPass app, Rewards section).

They tell me that by purchasing a new car, I should've gotten 44,000 points, that 22,000 points is for CPO vehicles.

And the FordPass Rewards person said they think they couldn't reward me the points because I was not registered in MyFord Mobile, the app used for all of Ford's EVs. I told them I didn't even know about this other app and thought everything was through the FordPass app for the Mach-E. Service rep suggested I set up the MyFord Mobile and they should be able to distribute the 44,000 reward points.

So I download MyFord Mobile, set up an account. But when I get to the part to register the car to the MyFord Mobile account it say "VIN entered is either incorrect, not compatible with MyFord Mobile, or not registered in our system. Download FordPass for gas vehicles..."

Man, I just want some free floor mats with my FordPass Rewards points..... I'm still on hold... this "transition" for Ford is gonna be bumpy...
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timbop

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Bookworm214

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At the Play Store it has this description for the My Ford Mobile app: "This version of the MyFord mobile app is available for Ford C-Max Energi and Fusion Energi Plug-in Hybrids as well as Focus Electric vehicles equipped with embedded modems." Maybe the folks you talked to were, inexplicably, unfamiliar with the Mach-E.
 

mamejunkie

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So is it really 44,000 or 22,000? I just got notification of 22,000.
 

macchiaz-o

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mamejunkie

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macchiaz-o

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Thanks, that's probably enough for one key fob.
It's worth up to $110... Enough for the key fob and blank key from the online parts site, but you'll need to buy at your local dealer to redeem the points. (Use the online pricing to haggle, if needed.) Not sure about the programming cost though.
 

Papa Sm

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The amount varies by vehicle, based on new vs used, and based on anticipated maintenance costs. For example, diesel trucks get more points then gasoline trucks.

For the Mach-E, it's 22,000. You can see it towards the bottom of this page:

https://owner.ford.com/fordpass/fordpass-electric-vehicle-features-overview.html
So... instead of 44,000 points that other Ford products receive, we get 22,000 points and 250 kWh of Complimentary Fast Charging! Such a Deal!!
 

macchiaz-o

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So... instead of 44,000 points that other Ford products receive, we get 22,000 points and 250 kWh of Complimentary Fast Charging! Such a Deal!!
And way lower maintenance requirements. Yeah, BEV sure is awful isn't it.
 
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