jksu
Well-Known Member
- Joined
- Jan 9, 2020
- Threads
- 4
- Messages
- 231
- Reaction score
- 574
- Location
- LA
- Vehicles
- Mustang Mach-E Premium STD RWD Shadow Black
- Thread starter
- #1
So like most folks I was pleased to see, a few days after my purchase (2/2), a FordPass Reward of 22,000 points alert (2/5) show up on my FordPass App. I had downloaded and used the FordPass app as instructed since ordering and receiving emails from Ford about the Mach-E.
Well, when I went to order some all-weather mats, the parts person at the dealership couldn't find my 22,000 points in FordPass Rewards. In digging further, he said he saw 22,000 points awarded 2/1 and then removed 2/1. And when I look at my Ford Pass Reward Activity section in the app, I see the same thing. He doesn't know why. He's not sure if sales did something wrong. He suggested I call Ford.
So I call Ford (# provided in the FordPass app, Rewards section).
They tell me that by purchasing a new car, I should've gotten 44,000 points, that 22,000 points is for CPO vehicles.
And the FordPass Rewards person said they think they couldn't reward me the points because I was not registered in MyFord Mobile, the app used for all of Ford's EVs. I told them I didn't even know about this other app and thought everything was through the FordPass app for the Mach-E. Service rep suggested I set up the MyFord Mobile and they should be able to distribute the 44,000 reward points.
So I download MyFord Mobile, set up an account. But when I get to the part to register the car to the MyFord Mobile account it say "VIN entered is either incorrect, not compatible with MyFord Mobile, or not registered in our system. Download FordPass for gas vehicles..."
Man, I just want some free floor mats with my FordPass Rewards points..... I'm still on hold... this "transition" for Ford is gonna be bumpy...
Well, when I went to order some all-weather mats, the parts person at the dealership couldn't find my 22,000 points in FordPass Rewards. In digging further, he said he saw 22,000 points awarded 2/1 and then removed 2/1. And when I look at my Ford Pass Reward Activity section in the app, I see the same thing. He doesn't know why. He's not sure if sales did something wrong. He suggested I call Ford.
So I call Ford (# provided in the FordPass app, Rewards section).
They tell me that by purchasing a new car, I should've gotten 44,000 points, that 22,000 points is for CPO vehicles.
And the FordPass Rewards person said they think they couldn't reward me the points because I was not registered in MyFord Mobile, the app used for all of Ford's EVs. I told them I didn't even know about this other app and thought everything was through the FordPass app for the Mach-E. Service rep suggested I set up the MyFord Mobile and they should be able to distribute the 44,000 reward points.
So I download MyFord Mobile, set up an account. But when I get to the part to register the car to the MyFord Mobile account it say "VIN entered is either incorrect, not compatible with MyFord Mobile, or not registered in our system. Download FordPass for gas vehicles..."
Man, I just want some free floor mats with my FordPass Rewards points..... I'm still on hold... this "transition" for Ford is gonna be bumpy...
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