?No, it's all done via cellular!
Nope, all cellular.?
OTAs arrive by cell ? I thought it was by wi-fi, or hardware while at the Dealers ?
Yes.OTAs arrive by cell ?
Yes, that’s always been there, and it’s required if you want your app to open your doors. Sort of like how you have to grant an app permission to use your camera before you can take a picture.AND it allows Ford control of systems FordPass can talk to (doors, start being the most important)
No, it's all done via cellular!
Here's all the wifi data my MME has used via wifi, lifetime. Left is upload, right is download. For reference the sync updates are 4GB
Well, for the last 241 days anyway -- I keep a close eye on all of my network traffic
Router uptime...
whether you agree to the EULA or not, does not influence any nefarious actors. Ford has faults but they are not nefarious.speed and location data are one concern....especially with speed limit sign recognition. If that data tied to my VINm name, location, and address is sold to Insurance companies, or law enforcement, who knows.....
second it the forced OTA without your permission. The revised TOS overide your settings, introducing side-effects, changes in settings and interface, or even changing the driving characteristics of your car (like changing max power output, limiting speed, or who knows what).
third it enables remote FP functions... like locking, unlocking, etc. what is something when WRONG and the Corporate Server got hacked and everybodies car locked and cancelled door pillar and backup codes ? or pooped open you frunk while you are moving? THAT would be randsomware!
Anything that can be a good feature that runs by software can be broken and mis-used or hacked and held for ransom. Anything that captures data can be hacked and data can be sold or mis-used.
.... if a nefarious group gains access to your vehicle's exact location, and cna unlock doors, and start remotely.... just imagine.
There's some strange operation / security options like if a bluetooth device is to be accessed, location data must be given as bluetooth can be used for location purposes. It sucks that certain things are lumped together like that. Giving access to bluetooth shouldn't require FULL location data which can include GPS as well.Yes, that’s always been there, and it’s required if you want your app to open your doors. Sort of like how you have to grant an app permission to use your camera before you can take a picture.
The car has a cellular modem built in - which is one way you get the live traffic updates while you're driving....huh
how about all the outbound sensor data? GPS location, etc?
...what cell network does that go out on if you have your phone turned off? how?
ATT -- the car doesn't pass data on your phone. When using carplay or android auto, that's basically your phone displaying stuff on the screen like a video feed of sorts. The vehicle's TCU (ATT 4G modem) is always on unless your vehicle enters low power mode, then it sleeps sync and shuts off the modem.huh
how about all the outbound sensor data? GPS location, etc?
...what cell network does that go out on if you have your phone turned off? how?
ATT -- the car doesn't pass data on your phone. When using carplay or android auto, that's basically your phone displaying stuff on the screen like a video feed of sorts. The vehicle's TCU (ATT 4G modem) is always on unless your vehicle enters low power mode, then it sleeps sync and shuts off the modem.
Ford picks up the tab. But don’t worry, they’ll make back their money by selling all your data.ooooohhhhhhh, kinda like how we send data from Solar Inverters. There are pre-paid modems inside that use cell network. Big mystery is who picks up the tab when the initial pre-loaded network time expires.
for completeness you may want to pull the fuse on the cellular modem in the car... that's how all the good stuff comes and goes from the car.I don't have time to dig thru specifics today or near term.... for now I have:
- not accepted
- will put a new battery in my one Fob, and try to get a second from Dealer
- turned off auto-updates
- turned off wi-fi
unplugging the antenna should be sufficient. If it goes missing the car may throw a code. But having no cell signal isn't a big deal.for completeness you may want to pull the fuse on the cellular modem in the car... that's how all the good stuff comes and goes from the car.
Thank you for making me scroll through all that AGAIN.......much appreciated.Here's everything that changed since the October 2020 terms of agreement.
2c2,3
< Effective: October 22, 2020
---
> Version: 1.7
> Effective: January 25, 2023
12,16c13
< Periodically, we update the App to introduce new features or fix issues
In some cases, you may need to install the newest version of the App before you can use FordPass again.
< In addition to App updates and things including but not limited to wireless network strength and availability issues, dead batteries, or lost phones, make sure that you can always access your vehicle even if you can’t access FordPass – always take your key or key fob with you, and check your in-vehicle systems if any information in FordPass doesn’t seem right
And only use FordPass when it’s safe to do so.
< Even if you choose the Spanish version of the App, some sections of the App including certain messages regarding vehicle health may be displayed in English
If you have any questions regarding any such message please contact a Ford Guide.
< These Terms contain important disclaimers and other provisions that limit our liability to you.
< FordPass relies on data from you, your computer or mobile device, and Connected Vehicle Information (“Connected Vehicle Information”), such as vehicle location and driving data , so we can deliver you great functionality and services, and communications tailored to your interests and we may share this information, including with our authorized dealers and affiliates in accordance with the FordPass Policy
Please see the FordPass Privacy Policy (Section 2 below) for more information.
---
> FordPass relies on data from you, your computer or mobile device, and from your vehicle -- such as vehicle location and driving data -- if your vehicle is equipped with connectivity features or technologies and associated to your FordPass account
This is so we can deliver to you great functionality and services, as well as communications tailored to your interests
We may share this information, including with our authorized dealers and affiliates, as described in the FordPass Privacy Policy, which you can read in Section 2 below.
18,41c15
< You can use the Table of Contents below to easily move through these Terms:
< 1
General Information
< 2
Privacy Policy
< 3
Payments / Wallet
< 4
Operate
< 5
Dealer Services
< 6
Vehicle Details
< 7
Parking
< 8
FordPass Rewards
< 9
Connected Service
< 10
Guides
< 11
Safety
< 12
Communications
< 13
Integration with Other Ford Services / Third-Party Services
< 14
Limited Licenses
< 15
Interference
< 16
Trademark
< 17
Designated Agent for Copyright Notification
< 18
User Generated Content
< 19
Indemnity and Hold Harmless
< 20
Disclaimer
< 21
Class or Collective Actions
< 22
Miscellaneous
< 23
Contact Us
---
> In addition to App updates and things including but not limited to wireless network strength and availability issues, dead batteries, or lost phones, make sure that you can always access your vehicle even if you can’t access FordPass – always take your key or key fob with you, and check your in-vehicle systems if any information in FordPass doesn’t seem right
And only use FordPass when it’s safe to do so.
43c17,19
< 1
General Information
---
> Periodically, we update the App to introduce new features or fix issues
In some cases, you may need to install the newest version of the App before you can use FordPass again.
>
> Even if you choose the Spanish version of the App, some sections of the App including certain messages regarding vehicle health may be displayed in English
If you have any questions regarding any such message please contact a Ford Guide.
44a21,23
> These Terms contain important disclaimers and other provisions that limit our liability to you.
>
> 1
General Information
48d26
<
51c29
< FordPass allows you to set profile information and certain preferences in your account
You may not create names that are profane or obscene
If we decide any name you have created is profane or obscene, we reserve the right to remove or discontinue your use of FordPass
You may register an eligible vehicle with your FP Account
Only vehicles which are owned by a member of your Household may be registered to your FP Account
In addition, FordPass allows you to authorize other users to create their own profiles that will be linked to your FordPass account
Authorized users can view vehicle information including, but not limited to, vehicle location, upcoming and past trips, and FordPass as well as vehicle usage information
Additionally, authorized users will have access to remote vehicle features such as remote lock and unlock
You are responsible for all use by and through anyone you may authorize
If you authorize anyone that is under 18 years old, they may only use FordPass under your supervision when you are bound by these Terms
Further, you agree to make all other drivers, passengers or guests of your vehicle aware of these Terms and subject to these Terms including owner access to Connected Vehicle Information (as defined in Section 2, below)
You are solely responsible for the use of FordPass and its features for your vehicle, even if you are not the one using FordPass or features and even if you claim later that another persons’ use was not authorized.
---
> FordPass allows you to set profile information and certain preferences in your account
You may not create names that are profane or obscene
If we decide any name you have created is profane or obscene, we reserve the right to remove or discontinue your use of FordPass
You may register an eligible vehicle with your FP Account
Only vehicles which are owned by a member of your Household may be registered to your FP Account
In addition, FordPass allows you to authorize other users to create their own profiles that will be linked to your FordPass account
Authorized users can view vehicle information including, but not limited to, vehicle location, upcoming and past trips, and FordPass as well as vehicle usage information
Additionally, authorized users will have access to remote vehicle features such as remote lock and unlock
You are responsible for all use by and through anyone you may authorize
If you authorize anyone that is under 18 years old, they may only use FordPass under your supervision when you are bound by these Terms
Further, you agree to make all other drivers, passengers or guests of your vehicle aware of these Terms and subject to these Terms including owner access to Connected Vehicle Information (as defined in Section 2, below)
You are solely responsible for the use of FordPass and its features, programs, and functionalities for how it interacts with your vehicle, even if you are not the one using FordPass or its features, programs, functionalities, or credentials and even if you claim later that another persons’ use was not authorized.
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< We reserve the right to change, update, improve, correct, modify, suspend, discontinue or cancel all or part of FordPass, including any of its features, programs, functionalities or manners of operation at any time without any notice or obligation to you
Your use of FordPass after any changes are implemented will be considered acceptance of such changes
FordPass may not be available during maintenance breaks and other times.
---
> We reserve the right to change, update, improve, correct, modify, suspend, discontinue or cancel all or part of FordPass, including any of its or associated features, programs, functionalities or manners of operation at any time without any notice or obligation to you
Your use of FordPass after any changes are implemented will be considered acceptance of such changes
FordPass may not be available during maintenance breaks and other times.
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<
64a42,43
> Do not download and install the App on a jailbroken device
Using a jailbroken device may expose your mobile device to risks, including but not limited to security vulnerabilities, stability issues, potential crashes and freezes, and a shortened battery life.
>
67c46
< Not all features, services or programs will be available in all markets and coverage may be limited, including due to your vehicle capability and data plan coverage
Availability of features is subject to change, and also depend on your mobile device and vehicle capability and the internet access available to you
Some features may only be available through the Site or through the App
FordPass may be unavailable or interrupted from time to time for a variety of reasons, such as environmental or topographical conditions and internet or data plan coverage.
---
> Not all features, services or programs will be available in all markets and coverage may be limited, including due to your vehicle capability and data plan coverage
Availability of features is subject to change, and also depend on your mobile device and vehicle capability and the internet access available to you
Some features may only be available through the Site or through the App
Some features may require you to register your Vehicle Identification Number (VIN) through the Site or through the App
FordPass may be unavailable or interrupted from time to time for a variety of reasons, such as environmental or topographical conditions and internet or data plan coverage.
73,75c52
< To delete or uninstall FordPass from your mobile device, you must use the application management tools provided with your device
Consult your device manual for assistance
Deleting or uninstalling FordPass from your mobile device does not cancel your FordPass account.
<
< To cancel your FordPass Account, contact Customer Support at [email protected]
By cancelling your FordPass Account, you also will cancel your membership in FPR
All FPR membership benefits, including accrued Points (as defined below) will immediately be forfeited upon cancellation.
---
> To delete or uninstall FordPass from your mobile device, you must use the application management tools provided with your device
Consult your device manual for assistance
Deleting or uninstalling FordPass from your mobile device does not cancel your FordPass account.
77c54
<
---
> To delete or cancel your FordPass Account ues the “Delete Account” feature in the app or contact Customer Support at [email protected]
Deleting your Account will delete access for other authorized users of your Account with the same use email
By deleting or cancelling your FordPass Account, you will no longer be able to take advantage of all the FordPass features available for your vehicle(s) added to your account including but not limited to remote features (e.g
remote lock and unlock) connected vehicle data including location and driving data, Connected Services and Connected Service plans; plus you also will cancel your membership in FPR
All FPR membership benefits, including accrued Points (as defined below) will immediately be forfeited upon cancellation.
79c56
< If your vehicle has connectivity technology (e.g
FordPass Connect or Lincoln Way modem or a Connectivity Device) and you connect your vehicle to your FordPass account, your vehicle will share Connected Vehicle Information (e.g
Vehicle Location and Driving Data) with Ford
Deleting or uninstalling FordPass from your device will not disable data sharing
Depending on how the vehicle is equipped, different in-vehicle controls may be available to you
Learn more about modems, other connectivity technology, in-vehicle controls, and in-App controls in the Owner’s Manual or call the Ford Customer Relationship Center
To stop FordPass-related vehicle data transmission and access enabled by connecting your vehicle to FordPass, contact the customer relationship center; and consult your vehicle's Owner’s Manual (and follow the procedure to disable your connectivity device which may require performing a Master Reset to stop data transmission.
---
> If your vehicle has connectivity technology (e.g
FordPass Connect or Lincoln Way modem or a Connectivity Device) and you connect your vehicle to your FordPass account, your vehicle will share Connected Vehicle Information (e.g
Vehicle Location and Driving Data) with Ford
Deleting or uninstalling FordPass from your device will not disable data sharing
Depending on how the vehicle is equipped, different in-vehicle controls may be available to you
Learn more about modems, other connectivity technology, in-vehicle controls, and in-App controls in the Owner’s Manual or call the Ford Customer Relationship Center
To stop FordPass-related vehicle data transmission and access enabled by connecting your vehicle to FordPass, contact the customer relationship center; and consult your vehicle's Owner’s Manual (and follow the procedure to disable your connectivity device which may require performing a Master Reset to stop data transmission.
81c58
< Prior to selling or transferring ownership of the vehicle, complete an in-vehicle Master Reset or an in-App User Reset (available methods vary on equipment model) to return the vehicle to the default settings
If you forgot to perform a Master Reset or User Reset and no longer have possession of the vehicle, please remove the vehicle from the Garage with the FordPass App
Removing the vehicle from the Garage must be done for all associated accounts in order to remove the remote access
---
> Prior to selling or transferring ownership of the vehicle, complete an in-vehicle Master Reset or an in-App User Reset (available methods vary on equipment model) to return the vehicle to the default settings.If you forgot to perform a Master Reset or User Reset and no longer have possession of the vehicle, please remove the vehicle from the Garage with the FordPass App
Removing the vehicle from the Garage must be done for all associated accounts in order to remove the remote access
84,85c61
<
< The FordPass Privacy Policy supplements the Ford Motor Company Privacy Policy located at https://www.ford.com/help/privacy/, which further describes categories of personal information, including Connected Vehicle Information collected, sources and uses, and California privacy rights of California residents as of January 1, 2020
These Policies will help you understand what personal information we collect from certain FordPass webpages located on owner.ford.com and the FordPass mobile app (collectively referenced herein as “FordPass”, “site”, “website” and “FordPass mobile app”), why we collect it, and how it is used, , in order to better serve you
FordPass may integrate with other services or features that are subject to different privacy policies as described in connection with those services or features
Please review those privacy policies to understand how they collect and use data.
---
> The FordPass Privacy Policy supplements the Ford Motor Company Privacy Policy located at https://www.ford.com/help/privacy/, which further describes categories of personal information, including Connected Vehicle Information collected, sources and uses, and California privacy rights of California residents as of January 1, 2020
These Policies will help you understand what personal information we collect from certain FordPass webpages located on owner.ford.com and the FordPass mobile app (collectively referenced herein as “FordPass”, “site”, “website” and “FordPass mobile app”), why we collect it, and how it is used or shared
FordPass may integrate with other services or features that are subject to different privacy policies as described in connection with those services or features
Please review those privacy policies to understand how they collect and use data.
91c67
< Information We Collect: Depending on how the vehicle is equipped and settings, we collect the following types of information through your use of FordPass or third-party services that integrate with FordPass; we may combine this information with other information you have previously provided, or that we have collected from other sources:
---
> Personal Information We Collect: We collect the following types of personal information through your use of FordPass or third-party services that integrate with FordPass:
93,124c69,75
< Information you provide to create an account or sign-in to an existing account, or utilize available services such as name, email address, photo, street address, telephone number, credit card, Vehicle Identification Number (VIN), and vehicle service records
You must have an account to use FordPass mobile app, and to access certain functionality on the FordPass website.
< Connected Vehicle Information including:
< Vehicle Location (may also be referred to as Precise Location Information): Global Positioning System (GPS) data and location information including the vehicle’s current location (latitude and longitude) is collected from the vehicle in connection with location-based functions of FordPass
Vehicle Location may also be derived from IP address
This information can be used to determine your vehicle’ travel direction and speed
Vehicle Location also includes charging locations used (if applicable)
< Driving Data (may also be referred to as Driving Characteristics and Behavior): Information about how the vehicle is operated and used (such as speed, use of accelerator, brakes, steering, seat belts, etc.).
< Vehicle Data (may also be referred to as Vehicle Information): Information about the vehicle, its components, and parts, including their status and performance and diagnostics of vehicle systems, (such as the VIN, hardware model and part numbers, odometer, tire pressure, fuel and fluid levels, battery and lock status, trouble codes, warning indicators, alerts, and SYNC diagnostics), and other information about how the vehicle is performing
< Environment Data: Information about the environment in which the vehicle is driven, such as the weather, road segment data, trail and road surface conditions and geometry, traffic signs, and other surroundings.
< Charging Data: Information about how and when the battery is charged including the rate, duration and payment.
< Connected Voice Data (may also be referred to as Digital Assistant): Information such as voice commands/utterances when the voice recognition system is in active listen state
The system is in an active listen state when the “Push to Talk” button is pressed and/or the “wake word” or “wake phrase” is heard.
<
< Certain Connected Services require connection between your account and the vehicle’s FordPass™ Connect modem using the FordPass app.
<
< Mobile Device Location: Precise location information is collected from your mobile device in connection with location-based functions of FordPass
This information includes Global Positioning System (GPS) data and location derived from IP address
This information can be used to determine your device’s current location, travel direction and speed
If you have enabled location services on your device, this data be collected when the app in running in the foreground or background
We may also derive your approximate location from other device data such as Wi-Fi access points, cell towers, and your IP address, whether location services are on or turned off, through the permission system used by your mobile operating system
< Computer or Mobile Device Information, such as software or operating system version, unique device identifiers, IP address, mobile network information, and mobile phone number and motion related information from your mobile device’s accelerometer, gyroscope and compass.
< Information about how you use FordPass or third-party services that integrate with FordPass, such as when and for how long you use features and when you contact us, a record of your communication.
< FordPass may also use tracking technologies that collect information about how FordPass is used and how it is performing including if it crashes, and which may be able to be connected across devices and over time
These may include cookies (small files that are stored on your computer or device), pixels or web beacons (small pieces of code placed on web pages and content that communicate when the page or content has been viewed), log data (logs created that include IP address, date and time of activity, and the website or location that referred you to FordPass), or third-party analytics tools, such as Adobe Analytics, Aptelligent, and DynaTrace)
Some of these technologies can be limited or deactivated through your browser or device settings, but some cannot
FordPass does not respond to “Do-Not-Track” requests.
<
< How We Use Information We Collect: We use your personal information – information that reasonably identifies you – to provide you with great functionality and services, allow you to control certain vehicle features, fulfill requests you’ve made in FordPass, make recommendations (if applicable) and personalize your experience, troubleshoot problems, develop new and improved products, services, and marketing strategies and research, to protect safety, property, privacy, and security, or to comply with legal requirements
If you provide us with an email address for forward-to-a-friend functionality, we will use the email solely for the purpose of forwarding to your intended recipient
WE MAY send communications about products, services, offers, promotions, news, and more that are customized based on your personal information, including your location, speed, and driving characteristics
You may choose not to provide certain personal information (such as not entering a VIN to connect to your vehicle or not entering a credit card to use My Wallet services), but this may limit or prevent use of certain features
We may use and share non-personal information for any purpose.
<
<
<
< How We Share Information:
<
< We do not provide personal information obtained through FordPass to anyone for independent use without providing you a choice, except as follows:
<
< We may share personal information obtained through FordPass and FordPass Rewards, including vehicle information and information regarding FordPass Rewards, with our authorized dealers and our affiliates (the group of companies related by common control or ownership).
< We may share information related to the current status of vehicle systems and vehicle health alerts ("Vehicle Health Information") obtained through FordPass with our authorized dealers so they may more conveniently assist in the diagnosis and repair of the vehicle
You may be able to disable the sharing of Vehicle Health Information by visiting your account Privacy Settings.
< We share your personal information with trusted service providers under agreements that limit how they may use your personal information and require adequate safeguards.
< We may provide personal information to external companies under contract with us to enable delivery of the services and where they are subject to confidentiality and security obligations.
< We may share your personal information without notice to you where we believe that doing so is reasonably necessary to: comply with a legal requirement or enforceable governmental request; protect and defend our or our affiliates’ rights or property; act under exigent circumstances to protect the personal safety of Ford or affiliate personnel, users of our vehicles, websites or apps, or the public; and detect, prevent, or otherwise address fraud, security, safety, or privacy issues.
< To provide you with connected navigation services through your in-vehicle infotainment system, we use cloud-based location services provided by Telenav, Inc
(“Telenav”) or Garmin International, Inc (“Garmin”)
For SYNC3 connected navigation services, Telenav obtains certain information, including: a unique user ID assigned by Ford, your current GPS location and planned route and/or destination information from your SYNC 3 in-vehicle system or mobile device, your address or point of interest search requests and search results selections, information about your use of the location search service, its performance, and your related actions and selections
Telenav may use this information to provide, improve, and enhance its products and services
For the SYNC4 Connected Navigation or Connected Built-In Navigation services, Telenav or Garmin (depending on vehicle equipment and services used) may receive information including a unique vehicle identifier, the vehicle’s current GPS location, route and/or destination information, address or point of interest search requests, results, and selections.
< If you chose to provide a profile picture through Remote Vehicle Setup it will be visible when connecting with other FordPass account holders.
< The first name associated with your FordPass account may be shared with other FordPass account holders, for example, when you request access to other FordPass account holders’ vehicles.
---
> Information you provide to create an account, sign in to an existing account, or use available services such as name, email address, photo, street address, telephone number, credit card, VIN, and vehicle service records
You must have an account to use FordPass mobile app and to access certain functionality on the FordPass website.
> Depending on the vehicle’s equipment, the services/features available in the vehicle, and the settings applicable to those services/features, Connected Vehicle Information including:
> Vehicle Location: Non-precise or precise location/GPS information, including current vehicle location, travel direction, speed, charging locations used (if applicable), and information about the environment where the vehicle is operated (such as weather, road segment data, trail and road surface conditions and geometry, traffic signs, and other surroundings, may be collected from the vehicle in connection with location-based functions of FordPass
Vehicle Location may also be derived from IP address
> Driving Data (may also be referred to as Driving Characteristics and Behavior): Information about how the vehicle is operated and used (such as speed, use of accelerator, brakes, steering, seat belts, activation of airbag deployment, collision signals, etc.).
> Vehicle Data (may also be referred to as Vehicle Information): Information about the vehicle, its components and parts, including their status and performance and diagnostics of vehicle systems (such as the VIN, hardware model and part numbers, odometer, tire pressure, fuel and fluid levels, battery and lock status, trouble codes, warning indicators, alerts, and SYNC diagnostics), vehicle charging information (if applicable), and other information about how the vehicle is performing
> Audio/Visual (may also be referred to as Connected Voice Data, Digital Assistant, or Ford Assistant): Voice commands and other utterances captured when the vehicle’s voice recognition system is in “active listen” state
> Connected Vehicle Information collected through your use of FordPass or third-party services that integrate with FordPass may be associated with a vehicle’s unique identification number (“vehicle identification number” or “VIN”) or other identifiers, and those identifiers may be linked to you.
126c77
< We may share de-identified information in accordance with applicable law
For example, deidentified Environment Data may be shared with third parties for product development and improvement.
---
> We may collect Connected Vehicle Information from the vehicle in de-identified form, such that the information cannot reasonably be linked back to you
We may also de-identify Connected Vehicle Information and use it for any purpose in accordance with applicable law.
128c79
< CALIFORNIA PRIVACY RIGHTS
---
> Certain “Connected Services” (which are services that use Connected Vehicle Information) require connection between your account and the vehicle’s FordPass Connect modem using the FordPass app.
130c81,95
< If you are a California resident and the processing of personal information about you is subject to the CCPA, you have certain rights with respect to that information
Click here to read how you can exercise your rights.
---
> Mobile Device Location: Precise location information is collected from your mobile device in connection with location-based functions of FordPass
This information includes Global Positioning System (GPS) data and location derived from IP address
This information can be used to determine your device’s current location, travel direction and speed
If you have enabled location services on your device, this data may be collected when the app is running in the foreground or background
We may also derive your approximate location from other device data such as Wi-Fi access points, cell towers, and your IP address, whether location services are on or turned off, through the permission system used by your mobile operating system
> Computer or Mobile Device Information, such as software or operating system version, unique device identifiers (for example, serial numbers), IP address, and mobile network information.
> Information about how you use FordPass or third-party services that integrate with FordPass, such as when and for how long you use features and when you contact us, a record of your communication.
> FordPass may also use technologies that collect information about how FordPass is performing, including if it crashes, and how you use FordPass
The information collected from FordPass through these technologies may be connected to other information we have about you, including information about your activity across other Ford mobile apps or websites over time.
> These technologies may include cookies (small files that are stored on your computer or device), pixels or web beacons (small pieces of code placed on web pages and content that communicate when the page or content has been viewed), log data (logs created that include IP address, date and time of activity, and the website or location that referred you to FordPass), or third-party analytics tools, such as Adobe Analytics, Aptelligent, Amplitude, and DynaTrace)
> Some of these technologies can be limited or deactivated through your browser or device settings, but some cannot
FordPass does not respond to “Do-Not-Track” requests
FordPass does not track your activity across other companies’ mobile apps or websites.
> Our Use of Personal Information:
>
> We use the personal information we collect to provide you with great functionality and services; allow you to control certain vehicle features; fulfill requests you’ve made in FordPass; make recommendations (if applicable) and personalize your experience, troubleshoot problems; develop new and improved products, services, and marketing strategies; conduct research; to protect safety, property, privacy, and security; and to comply with legal requirements.
>
> We use the Connected Vehicle Information from the vehicle to provide you with vehicle support, which may include communicating with you in the event of an accident and help you schedule towing, repair and vehicle rental services.
>
> If you provide us with an email address for forward-to-a-friend functionality, we will use the email solely for the purpose of forwarding to your intended recipient
WE MAY send communications about products, services, offers, promotions, news, and more that are customized based on the personal information we use, including your location, speed, and driving characteristics.
>
> You may choose not to provide certain personal information (such as not entering a VIN to connect to your vehicle or not entering a credit card to use My Wallet services), but this may limit or prevent use of certain features.
132c97,115
<
---
> We may combine the information we collect through your use of FordPass or third-party services that integrate with FordPass with other information you have previously provided or that we have collected from other sources.
>
> We may de-identify information we collect about you and use it for any purpose in accordance with applicable law.
>
> Our Sharing of Personal Information:
>
> We do not provide personal information we collect through FordPass to anyone for independent use without providing you a choice, except as follows:
>
> We may share personal information obtained through FordPass and FordPass Rewards, including vehicle information and information regarding FordPass Rewards, with our authorized dealers and our affiliates (the group of companies related by common control or ownership).
> We may share information related to the current status of vehicle systems and vehicle health alerts ("Vehicle Health Information") obtained through FordPass with our authorized dealers so they may more conveniently assist in the diagnosis and repair of the vehicle
You can manage your permissions relating to Vehicle Health Information in the Privacy tile of FordPass.
> We share the personal information we collect with trusted service providers under agreements that limit how they may use the personal information we collect and require adequate safeguards.
> We may provide personal information to external companies under contract with us to enable delivery of the services and where they are subject to confidentiality and security obligations.
> We may share the personal information we collect without notice to you where we believe that doing so is reasonably necessary to: comply with a legal requirement or enforceable governmental request; protect and defend our or our affiliates’ rights or property; act under exigent circumstances to protect the personal safety of Ford or affiliate personnel, users of our vehicles, websites or apps, or the public; and detect, prevent, or otherwise address fraud, security, safety, or privacy issues.
> To provide you with connected navigation services through your in-vehicle infotainment system, we use cloud-based location services provided by Telenav, Inc
(“Telenav”) or Garmin International, Inc (“Garmin”)
For SYNC3 connected navigation services, Telenav obtains certain information, including: a unique user ID assigned by Ford, your current GPS location and planned route and/or destination information from your SYNC 3 in-vehicle system or mobile device, your address or point of interest search requests and search results selections, information about your use of the location search service, its performance, and your related actions and selections
Telenav may use this information to provide, improve, and enhance its products and services
For the SYNC4 Connected Navigation or Connected Built-In Navigation services, Telenav or Garmin (depending on vehicle equipment and services used) may receive information including a unique vehicle identifier, the vehicle’s current GPS location, route and/or destination information, address or point of interest search requests, results, and selections.
> If you chose to provide a profile picture through Remote Vehicle Setup it will be visible when connecting with other FordPass account holders.
> The first name associated with your FordPass account may be shared with other FordPass account holders, for example, when you request access to other FordPass account holders’ vehicles.
> We may share de-identified information in accordance with applicable law
For example, de-identified information about the environment where the vehicle is operated may be shared with third parties.
>
> CALIFORNIA PRIVACY RIGHTS
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< You may also have rights under California’s “Shine the Light” You can exercise such rights by clicking.
---
> If you are a California resident and the processing of personal information about you is subject to the CCPA, you have certain rights with respect to that information
Click here to read how you can exercise your rights.
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<
---
> You may also have rights under California’s “Shine the Light” law
You can exercise your “Shine the Light” rights by clicking here.
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< How to Contact Us, Access, or Control the Use of Your Information: For more information or to request correction or removal of personal information, contact us as at
---
> How to Contact Us, Access, or Control the Use of Your Information: For more information or to request correction or removal of personal information, contact us at
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<
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<
<
< Security and Retention of Your Information: We use systems, policies, procedures, and technology to provide reasonable security to protect and maintain the security and accuracy of your information
We will only retain your personal information for so long as reasonably necessary to fulfill legitimate business purposes.
---
> Security and Retention of Your Information: We use systems, policies, procedures, and technology to provide reasonable security to protect and maintain the security and accuracy of your information
We will only retain the personal information for so long as reasonably necessary to fulfill legitimate business purposes.
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> The following terms (“Payment Terms”) apply to the payment features of designated Ford and Lincoln mobile apps and websites, which allow you to make purchases and pay for goods or services through your Payment Methods (as defined below)
We refer to these features generally as the “Payment” features
The Payment features are maintained and operated by Ford, Lincoln, and/or our third-party payment service providers.
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< The following terms (“Payment Terms”) apply to the payment features (collectively, “Wallet”) of designated Lincoln and Ford mobile apps and websites, which allow you to make purchases and pay for goods or services through your stored Payment Methods (as defined below)
We refer to these features generally as the “Payment” features
The Payment features are maintained and operated by Ford, Lincoln, or their third-party payment service providers.
<
< If you use the same login information for other Ford and Lincoln mobile apps and websites, your Payment Methods will automatically be synched when you access the Payment features of the other apps and websites.
---
> If you use the same login information for other Ford and Lincoln mobile apps and websites, your Payment Methods will automatically be synched and made available for you to use when you access the Payment features of the other apps and websites.
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< authorize Ford and Lincoln to verify the validity of your Payment Methods and to process and transmit your Payment Method information to facilitate transactions as described below.
---
> authorize Ford, Lincoln, and our third-party payment service providers to verify the validity of your Payment Methods and to process and transmit your Payment Method information to facilitate transactions as described below.
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< a
Account Registration
---
> a
Payment Methods
> To use the Payment features, you must provide a valid credit card, debit card, or an eligible bank account (if ACH payments are enabled) (“Payment Method(s)”) and, depending on the designated Ford or Lincoln mobile app or website, can elect to store your Payment Methods with us for future transactions (“Wallet”) or use your Payment Method in a one-time transaction (“Guest Checkout”)
Our process requires you to enter your name, address, credit card, debit card, or bank account number(s) and associated information necessary to validate and process payments with the Payment Method
All information provided during the process must be current, accurate and complete.
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< To use the Payment features, you must register a valid credit card, debit card, or an eligible bank account (if ACH payments are enabled) (“Payment Method”)
Our registration process requires you to enter your name, address, credit card, debit card, or bank account number(s) and associated information necessary to validate and process payments with the Payment Method
All information provided during registration must be current, accurate and complete.
---
> For Wallets, we will store your Payment Method information for future transactions you initiate
For Guest Checkout, we will retain your name, email address, and last four (4) digits of your credit card for any troubleshooting related to the transaction you have initiated.
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< You authorize Ford and Lincoln to confirm that your Payment Method is valid, including by submitting a payment authorization request or a low dollar authorization credit and/or debit, in accordance with the relevant rules that Payment Method, such as the network rules of Visa, MasterCard, American Express or Discover (“Network”)
If we submit a low dollar authorization for your credit or debit card, your card is not actually being charged, and any temporary charge shown on your account will disappear in a few days
You also authorize Ford and Lincoln to submit your Payment Method information to our third-party service provider(s) for the purposes of updating your Wallet, Payment Method, and/or account with us.
---
> You authorize Ford, Lincoln and/or our third-party payment service providers to confirm that your Payment Method is valid, including by submitting a payment authorization request or a low dollar authorization credit and/or debit, in accordance with the relevant rules that Payment Method, such as the network rules of Visa, MasterCard, American Express or Discover (“Network”)
If we submit a low dollar authorization for your credit or debit card, your card is not actually being charged, and any temporary charge shown on your account will disappear in a few days
You also authorize Ford and Lincoln to submit your Payment Method information to our third-party service provider(s) for the purposes of updating your Wallet, Payment Method, and/or account with us.
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<
< The Payment features let you make payments using your stored Payment Method for goods and services offered by Ford or third-party merchants, including Ford dealers (“Merchants”)
The Payment features use services and technology provided by third-party payment service providers, which are subject to change at any time.
---
> The Payment features let you make payments using your stored Payment Method for goods and services offered by Ford, Lincoln or third-party merchants, including Ford and Lincoln dealers (“Merchants”)
The Payment features use services and technology provided by third-party payment service providers, which are subject to change at any time.
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<
< Most US-issued credit and debit cards with a Network brand can be used with the Payment features, though certain card types may not be used
In some cases, you may also be able to store your bank account and routing information to enable make ACH transactions from your account using the Payment features
Eligible Payment Methods are subject to change at any time.
---
> Most US-issued credit and debit cards with a Network brand can be used with the Payment features, though certain card types may not be used
In some cases, you may also be able to use your bank account and routing information to enable make ACH transactions from your account using the Payment features
Eligible Payment Methods are subject to change at any time.
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<
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<
< When you make a payment using the Payment features, we will update your activity on the website or app where you utilized the Payment feature and provide you a Transaction confirmation
In some instances, the Transaction confirmation may serve as your receipt and the Transaction also will appear on your card or account statement
Except as otherwise required by law or by the terms of another agreement between us, you are solely responsible for (a) compiling and retaining permanent records of all Transactions and other data associated with your use of the Payment features, and (b) reconciling all transaction information associated with the Payment features
If you believe that there is an error or unauthorized Transaction activity, you agree to contact us immediately.
---
> When you make a payment using the Payment features, we will update your activity on the website or app where you utilized the Payment feature and provide you a Transaction confirmation
In some instances, the Transaction confirmation may serve as your receipt and the Transaction also will appear on your card or account statement
Except as otherwise required by law or by the terms of another agreement between us, you are solely responsible for (a) compiling and retaining permanent records of all Transactions and other data associated with your use of the Payment features, and (b) reconciling all Transaction information associated with the Payment features
If you believe that there is an error or unauthorized Transaction activity, you agree to contact us immediately.
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<
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<
< We provide customer service for issues relating to how the Payment features work
For other issues – like pricing of goods and services, order fulfillment and cancellation, returns and refunds, product functionality or technical support, contact the appropriate Merchant
For issues related to your Payment Method, contact your financial institution.
---
> We provide customer service for issues relating to how the Payment features work
For other issues – like pricing of goods and services, order fulfillment and cancellation, returns and refunds, product functionality or technical support – contact the appropriate Merchant
For issues related to your Payment Method, contact your financial institution.
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<
< If our records indicate that you have not used the Payment features for at least six (6) months (or another period that we may specify), we may disable your access to the Payment features.
---
> If our records indicate that you have not used the Payment features for at least six (6) months (or another period that we may specify), we may disable your Wallet or require you to re-enter your Payment Method information.
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<
< We may suspend or terminate your access to the Payment features for any reason or no reason at any time upon notice to you
Without limiting the foregoing, we may also suspend your access to any Payment features if (a) you have violated the Payment Terms, (b) you pose an unacceptable fraud risk to us, (c) you provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct, or (d) we notice suspicious activity.
---
> We may suspend or terminate your access to the Payment features for any reason or no reason at any time
Without limiting the foregoing, we may also suspend your access to any Payment features if (a) you have violated the Payment Terms, (b) you pose an unacceptable fraud risk to us, (c) you provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct, or (d) we notice suspicious activity.
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<
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<
< YOU UNDERSTAND AND AGREE THAT YOUR USE OF THE PAYMENT FEATURES IS AT YOUR OWN DISCRETION AND RISK, AND NONE OF FORD, LINCOLN, THEIR EMPLOYEES AND SUPPLIERS, OR THE PAYMENT SERVICE PROVIDERS ARE RESPONSIBLE FOR ANY DAMAGES THAT RESULT FROM YOUR USE OF THE PAYMENT FEATURES, INCLUDING WITHOUT LIMITATION, ANY FAILURE TO COMPLETE TRANSACTIONS IN ACCORDANCE WITH YOUR INSTRUCTIONS.
---
> YOU UNDERSTAND AND AGREE THAT YOUR USE OF THE PAYMENT FEATURES IS AT YOUR OWN DISCRETION AND RISK, AND NONE OF FORD, LINCOLN, THEIR EMPLOYEES, SUPPLIERS, OR PAYMENT SERVICE PROVIDERS ARE RESPONSIBLE FOR ANY DAMAGES THAT RESULT FROM YOUR USE OF THE PAYMENT FEATURES, INCLUDING WITHOUT LIMITATION, ANY FAILURE TO COMPLETE TRANSACTIONS IN ACCORDANCE WITH YOUR INSTRUCTIONS.
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<
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<
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<
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< 800-521-4140 (Lincoln U.S.)
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> 800-521-4140 (Lincoln U.S.)
>
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< Lincoln Motor Company / Lincoln Concierge
< or
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> or
>
> Lincoln Motor Company / Lincoln Concierge
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<
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< Note: FordPass Connect (optional on select vehicles) (SYNC Connect for 2017/2018 model year vehicle), the FordPass app, and Complimentary Connected Services are required for remote features
The FordPass app is required for FordPass Connected Services
In-vehicle and FordPass app screens and Connected Service product names vary by vehicle, and data sharing requirements vary by Connected Service type
Certain Connected Services may require additional activation and payment (if applicable) within your FordPass account
---
> Note: FordPass Connect (optional on select vehicles) (SYNC Connect for 2017/2018 model year vehicle), the FordPass app, and Complimentary Connected Services are required for remote features
The FordPass app is required for FordPass Connected Services
In-vehicle and FordPass app screens and Connected Service product names vary by vehicle, and data sharing requirements vary by Connected Service type
Certain Connected Services plans may require additional activation and payment (if applicable) within your FordPass account
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< Connected Service and features depend on compatible AT&T network availability
Evolving technology/cellular networks/vehicle compatibility may limit functionality and prevent operation of connected features
Connected Service excludes Wi-Fi hotspot
Certain restrictions, 3rd party terms, or message/data rates may apply
---
> Connected Service and features depend on compatible AT&T network availability
Evolving technology/cellular networks/vehicle capability may limit functionality and prevent operation of connected features
Connected Service excludes Wi-Fi hotspot
Certain restrictions, 3rd party terms, or message/data rates may apply
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< scheduling a remote start*
---
> scheduling a remote start*
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<
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<
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<
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< 8
FordPass Rewards
<
---
> 8
FordPass Rewards (Not available in Puerto Rico and U.S
Virgin Islands)
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<
---
> b
EARNING POINTS AND MILESTONES
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< b
EARNING POINTS
---
> FPR allows Members to earn FordPass Rewards Points (“Points”)
To earn Points, you must have an active and valid FPR membership at the time you engage in any FPR activity.
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<
---
> Points can be earned through multiple different activities, (“Qualifying Point Activities”), including the purchase of Ford, Motorcraft, or Omnicraft parts, and any associated labor from a Participating Dealer, as well as through use of FordPass and other Ford-related activities
If a Member uses Points to discount the price of a product or service, the Member will only earn Points for the net discounted price paid in cash
Points will not be awarded for paid taxes, fees, or shipping
Click here for more information about earning Points.
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< FPR allows Members to earn FordPass Rewards Points
To earn FordPass Rewards Points, you must have an active and valid FPR membership at the time you engage in any FPR activity.
---
> Members can also earn Milestones (“Milestones”) to achieve Tier levels through a variety of Qualifying Milestone Activities (“Qualifying Milestone Activities”)
Click here for more information about earning Milestones
Qualifying Point Activities and Qualifying Milestone Activities are collectively referred to as Qualifying Activities (“Qualifying Activities”).
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< FordPass Rewards Points can be earned through multiple different activities, including the purchase of Ford, Motorcraft, or Omnicraft parts, and any associated labor from a Participating Dealer, as well as through use of FordPass and other Ford-related activities
Points will not be awarded for paid taxes and fees
Click here for more information about qualifying activities to earn and redeem FordPass Rewards Points.
---
> In many cases, a Member may earn both Points and Milestones for the same Qualifying Activities
However, some activities may only earn Points and others may only earn Milestones
FPR may provide bonus Point and Milestone earning opportunities to select members at the sole discretion of Ford.
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< FordPass Rewards Points will be deposited into a FPR Account within 10 days of the qualifying transaction
Notwithstanding the foregoing, certain activities may require additional time to validate qualifying transactions
Please allow additional time for Ford Pass Rewards Points to be deposited into your FPR Account.
---
> Points and Milestones will typically be deposited into a FPR Account within 10 days of confirmation of a Qualifying Activity
Including a qualifying service transaction
A qualifying vehicle purchase may take at least sixty (60) days to be deposited
Notwithstanding the foregoing, certain Qualifying Activities may require additional time to validate, therefore you should allow additional time for Points and Milestones to be deposited into your FPR Account.
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< FordPass Rewards Points are not transferrable.
---
> Points and Milestones are not transferrable.
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< c
REDEEMING POINTS
---
> c
MEMBERSHIP TIERS
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<
---
> FPR has three Membership Tiers (“Tier(s)”): Bronze, Silver and Blue
Bronze is the entry level Tier
Silver and Blue Tiers may be achieved in a calendar year (“Qualification Year”) by completing Qualifying Milestone Activities.
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< FordPass Rewards Points can be redeemed for various items from Ford, used towards the purchase of a vehicle, for discounts on service, parts or accessories at any participating Dealer, or for any other rewards as determined by Ford ( collectively, “Rewards”).
---
> Tier status begins when Milestones are posted to your FPR Account based on your Qualification Year activity
You must earn a minimum number of Milestones (“Qualifying Threshold”) during the Qualification Year to attain or renew Silver or Blue Tier status.
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<
---
> Silver or Blue Tier status is retained for the remainder of the year in which the qualifying activity took place, plus the next full calendar year.
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< Points will be subtracted from your FPR Account balance immediately upon completion of the redemption transaction
Rewards may be subject to additional terms and conditions, such as expiration dates or restrictions on use
Each sweepstakes is subject to its own official rules, eligibility and participation criteria
Once redeemed, Points cannot be refunded or returned to you.
---
> d
REDEEMING POINTS
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< d
POINTS VALUE
---
> FordPass Rewards Points can be redeemed for various items from Ford; for discounts on the purchase of a vehicle, service, parts or accessories at any participating Dealer and on-line, or for any other rewards as determined by Ford (collectively, “Rewards”).
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<
---
> Points will be subtracted from your FPR Account balance immediately upon completion of the redemption transaction unless otherwise indicated when redeemed
Rewards may be subject to additional terms and conditions, such as expiration dates or restrictions on use.
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< FordPass Rewards Points do not have any cash value
Points are only a measurement of a member’s activities in FPR and are not considered the property of the owner
Points are not redeemable for cash, check, or any other form of credit
The list of Rewards, the number of Points required for a Reward, and the structure of FPR may be modified by Ford at any time.
---
> Once redeemed, Points cannot be refunded or returned to you.,unless otherwise indicated when redeemed
If returns are permissible, the return will be governed by the relevant return policy.
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< e
POINTS BALANCES
---
> e
POINTS AND MILESTONES VALUE
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< Members can view their current Points balance and previous activity on their FPR Account Home screen.
---
> FordPass Rewards Points and Milestones do not have any cash value
Points and Milestones are only a measurement of your activities in FPR and are not considered your property
Points and Milestones are not redeemable for cash, check, or any other form of credit
All aspects of Points and Milestones may be modified by Ford at any time, including but not limited to the number of Points required for a Reward, the Qualifying Thresholds, qualification periods, or other aspects of the structure of FPR
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< Any errors or omissions on transactions posted to your FPR Balance must be reported within 60 days from the date of the eligible transaction by using the Guide feature in FordPass, contacting a Ford Guide or contacting Ford as noted in the Contact Us section below (see Section 21)
Failure to supply necessary documentation may result in an inability to award Points
For verification, you should retain all receipts and documentation until your Points are credited to your FPR Balance.
---
> f
TIER QUALIFICATION MILESTONES
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< If you do not receive a Point accrual, Reward, or other benefit, Ford’s liability will be limited to the equivalent of that Point accrual, Reward, or benefit.
---
> Click here for more information regarding the Qualifying Milestone Thresholds to achieve Silver and Blue Tiers, and the validity period for each type of Milestone Qualifying Activity.
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< Ford has the right to correct any Points posted in error.
---
> g
TIER BENEFITS
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<
---
> You will receive Tier benefits based on your current Tier level as follows:
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< f
FPR CREDIT CARD
---
> Points Earning
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<
---
> 1
Bronze members earn 10 points per $1 spent on Ford Service
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< FordPass Rewards™ Visa® Card
---
> 2
Silver Tier members earn 10 Points per $1 spent on Ford Service + 5% bonus on Points earned on Ford Service (equates to 10.5 Points per $1 spent)
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<
---
> 3
Blue Tier members earn 10 Points per $1 spent on Ford Service + 10% bonus on Points earned on Ford Service (equates to 11 Points per $1 spent)
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< With the FordPass Rewards™ Visa® Card, you’ll earn FPR Points on every purchase
Visit www.fordpassrewards.com/VISA for important details.
---
> 4
Bonus Points are only awarded for vehicle service (retail repair orders and Ford Protect service only) at a participating dealer using Ford, Motorcraft® or OmnicraftTM parts, not on Points earned via any other method
Bonus Points are posted in a separate transaction.
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< .
---
> h
PARTNERSHIP OFFERS
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<
---
> Members may receive special partnership offers or exclusive benefits, which may vary by membership Tier.
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< g
FPR MEMBERSHIP CANCELLATION
---
> i
POINTS AND MILESTONES BALANCES
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<
---
> Members can view their current Points and Milestones balances and previous activity on their FPR Account Dashboard in the FordPass App or at www.fordpassrewards.com.
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< You may cancel your FPR membership at any time by contacting Customer Support at [email protected]
Accrued Points will immediately be forfeited upon cancellation.
---
> The Milestone balance will be reset on January 1 of each calendar year based on the validity period for each Milestone Activity.
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<
---
> You are responsible for verifying that Points and Milestones for qualifying activity are credited to your account
All account discrepancies must be reported within 365 days of date of qualifying activity
Ford is not responsible for the delivery of incoming correspondence
You should maintain copies of receipts for your records until proper credit appears in your FordPass Rewards account.
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< h
POINT EXPIRATION AND ACCOUNT TERMINATION
---
> If Points or Milestones credit for a qualifying activity is not recorded in your account within 90 days, please contact us by using the Help feature in FordPass, the Points Assist feature[TC1] on the program website, contacting FordPass Rewards Center at (833) 385-0516 or contacting Ford as noted in the Contact Us section below (see Section 21).
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< Your FordPass Rewards Points balance expires and is forfeited when you have not earned Points, redeemed Points, or fulfilled a reward earned through FPR for 365 consecutive calendar days.
---
> If you do not receive a Point or Milestone accrual, Reward, or other benefit, Ford’s liability will be limited to the equivalent of that Point or Milestone accrual, Reward, or benefit.
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< Participation in FPR is a privilege granted to members, and as such can be suspended, revoked, or terminated at any time by Ford for any reason
If your FPR membership is terminated, all Points associated with your FPR membership and membership benefits will be forfeited immediately upon termination
If your FPR membership is terminated due to fraudulent activity or noncompliance with these FPR Terms, you cannot participate in or rejoin FPR
Notwithstanding the foregoing, your FordPass account will remain open and active unless discontinued pursuant to Section 1(a).
---
> Ford has the right to correct any Points posted in error.
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< i
PROGRAM CHANGES AND PROGRAM TERMINATION
---
> j
FPR CREDIT CARD
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< Ford reserves the right to change or terminate FPR, or parts thereof, at any time without notice and without further obligations to FPR members, including, but not limited to modifications which: (a) govern points earned on and after the date of change; or (b) change the value of Rewards
No points will be earned or redeemed after the effective date of termination
Any and all changes and/or amendments to these FPR Terms will become binding upon all members immediately
---
> FordPass Rewards Visa® Card
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< j
TRANSFER OF RIGHTS
---
> With the FordPass™ Rewards Visa® Card, you’ll earn FPR Points on every purchase
Visit www.fordpassrewards.com/VISA for important details.
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< Ford’s rights and obligations under FPR may be assigned or transferred by Ford to any other related or unrelated entity at any time, and performances shall be the responsibility of that entity.
---
> k
FPR MEMBERSHIP CANCELLATION
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< k
INTERPRETATION OF FPR TERMS
---
> You may cancel your FPR membership at any time by using the Help feature in FordPass or contacting the FordPass Rewards Center at (833) 385-0516
Accrued Points will immediately be forfeited upon cancellation.
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< All interpretations of these FPR Terms will be at Ford’s sole discretion and Ford’s decisions will be final.
---
> l
POINT EXPIRATION AND ACCOUNT TERMINATION
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< l
OWNER ADVANTAGE REWARDS MEMBERS; SERVICE BALANCES
---
> Your FordPass Rewards Points balance expires and is forfeited when you have not earned Points, redeemed Points, or fulfilled a reward earned through FPR for two (2) consecutive calendar years.
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<
---
> Participation in FPR is a privilege granted to members, and as such can be suspended, revoked, or terminated at any time by Ford for any reason
If your FPR membership is terminated, all Points associated with your FPR membership and membership benefits will be forfeited immediately upon termination
If your FPR membership is terminated due to fraudulent activity or noncompliance with these FPR Terms, you cannot participate in or rejoin FPR
Notwithstanding the foregoing, your FordPass account will remain open and active unless discontinued pursuant to Section 1(a).
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< All Owner Advantage Rewards (“OAR”) Members earned OAR Service Balances and complimentary oil changes will be automatically converted to FordPass Rewards Points.
---
> m
PROGRAM CHANGES AND PROGRAM TERMINATION
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< OAR Members have 365 consecutive calendar days from the activation date of FordPass Rewards to accept the FordPass Terms and enroll in FordPass Rewards
If an OAR member does not enroll within the specified time then the earned OAR Service Balances and complimentary oil changes will expire and will not be converted to FordPass Rewards points.
---
> Ford reserves the right to change or terminate FPR, or parts thereof, at any time without notice and without further obligations to FPR members, including, but not limited to modifications which: (a) govern Points, Milestones and Rewards earned on and after the date of change; (b) change the value of Points, Milestones, Rewards or benefits associated with Milestones; (c) change the number of Points required for a Reward, Qualifying Thresholds, or qualification periods or (d) change the list of Rewards
No Points or Milestones will be earned and no Points redeemed after the effective date of termination
Any and all changes and/or amendments to these FPR Terms will become binding upon all members immediately.
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< FordPass Rewards Points that were converted from earned OAR Service Balances and complimentary oil changes expire and are forfeited if a member has not earned Points, redeemed Points, or fulfilled a reward earned through FPR for 365 consecutive calendar days after the member has accepted the FP Terms.
---
> n
TRANSFER OF RIGHTS
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<
---
> Ford’s rights and obligations under FPR may be assigned or transferred by Ford to any other related or unrelated entity at any time, and performances shall be the responsibility of that entity.
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< 9
Connected Service
---
> o
INTERPRETATION OF FPR TERMS
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< Through designated Ford mobile apps and websites, you can purchase a Connected Service plan (“Connected Service”) from Ford Smart Mobility (“FSM”), a wholly-owned subsidiary of Ford Motor Company (collectively, “Ford”)
Your Connected Service will continue until (i) it is cancelled by you, (ii) it is cancelled by us (see Section (b) below), or (iii) it expires, whichever comes first
Please be aware that a Connected Service may be operated on Ford’s behalf by a third party pursuant to Section 13.
---
> All interpretations of these FPR Terms will be at Ford’s sole discretion and Ford’s decisions will be final.
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< Ford reserves the right to change, update, improve, correct, modify, suspend, discontinue or cancel all or part of a Connected Service, including any of its features, programs, functionalities or manners of operation at any time without any notice or obligation to you
Your use of a Connected Service after any changes are implemented will be considered acceptance of such changes
A Connected Service may not be available during maintenance breaks and other times
We will not be liable to you in the event that any part of the Connected Service provided by us is unavailable or modified in any way
---
> p
OWNER ADVANTAGE REWARDS MEMBERS; SERVICE BALANCES
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< Connected Service is specific to the vehicle and is non-transferable
Connected Service(s) depend on compatible AT&T network availability
Evolving technology/cellular networks/vehicle capability may limit functionality and prevent operation of connected features.
---
> 9
FordPass Connected Service Plan
> Through designated Ford mobile apps and websites, you can purchase a FordPass Connected Service with a connected service plan (“Connected Service Plan”) from Ford Smart Mobility (“FSM”), a wholly-owned subsidiary of Ford Motor Company (collectively, “Ford”)
Your Connected Service Plan will continue until (i) it is cancelled by you, (ii) it is cancelled by us (see Section (b) below), or (iii) it expires, whichever comes first
Please be aware that a Connected Service Plan may be operated on Ford’s behalf by a third party pursuant to Section 13.
423c388
< a
Order Process and Payments
---
> Ford reserves the right to change, update, improve, correct, modify, suspend, limit, discontinue or cancel all or part of a Connected Service Plan, including any of its features, programs, functionalities or manners of operation at any time without any notice or obligation to you
Your use of a Connected Service Plan after any changes are implemented will be considered acceptance of such changes
A Connected Service Plan may not be available during maintenance breaks and other times
We will not be liable to you in the event that any part of the Connected Service Plan provided by us is unavailable or modified in any way
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<
---
> Connected Service Plan is specific to the vehicle and is non-transferable
Connected Service Plan(s) depend on compatible AT&T network availability
Evolving technology/cellular networks/vehicle capability may limit functionality and prevent operation of connected features.
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< i.To purchase a Connected Service, you must be at least 18 year of age or older, or the age of majority in your place of legal residence, whichever is older.
---
> a
Order Process and Payments
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< ii.Your order is an offer to purchase a Connected Service from us
When you are placing an order, the following steps have to take place before a contract for the sale of a Connected Service (“Contract”) is made between us in relation to your order:
---
> i
To purchase a Connected Service Plan, you must be at least 18 year of age or older, or the age of majority in your place of legal residence, whichever is older.
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< a.Ordering: you place your order by completing the check-out process and submitting your order and payment details to us.
---
> ii
Your order is an offer to purchase a Connected Service Plan from us
When you are placing an order, the following steps have to take place before a contract for the sale of a Connected Service Plan (“Contract”) is made between us in relation to your order:
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< b.Reviewing your order: Before placing your order, the check-out process will give you the opportunity to review and, if necessary, to change your selection and/or correct any errors in your order information
Please take the time to read and check your order at each step of the order process, and to fix any errors before proceeding.
---
> a
Ordering: you place your order by completing the check-out process and submitting your order and payment details to us.
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< c.Accepting our terms: You may be asked to click to confirm that you accept any applicable terms and conditions for your order (“Contract Documents”)
If you do not wish to be bound by what you read you should not place on order
If Contract Documents are not presented at time of placing your order, these Terms apply.
---
> b
Reviewing your order: Before placing your order, the check-out process will give you the opportunity to review and, if necessary, to change your selection and/or correct any errors in your order information
Please take the time to read and check your order at each step of the order process, and to fix any errors before proceeding.
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< d.Acknowledgement of your order: Once you have submitted your order details, you will see an on-screen acknowledgement that your order has been placed
However, please note that this does not mean that your order has been accepted
Our acceptance of your order will take place as described in Section (F) below.
---
> c
Accepting our terms: You may be asked to click to confirm that you accept any applicable terms and conditions for your order (“Contract Documents”)
If you do not wish to be bound by what you read, you should not place on order
If Contract Documents are not presented at time of placing your order, these Terms apply.
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< e.Our acceptance of your order: We will confirm our acceptance of your order by sending you an email confirmation (“Order Confirmation”)
Please note that the Contract between us will only be formed when we send you the Order Confirmation
If we are unable to accept your order, we will inform you as soon as possible.
---
> d
Acknowledgement of your order: Once you have submitted your order details, you will see an on-screen acknowledgement that your order has been placed
However, please note that this does not mean that your order has been accepted
Our acceptance of your order will take place as described in Section (F) below.
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< f.As part of the check-out process, the cost of the Connected Service will be displayed
You agree to pay the cost to Ford or the selling party if otherwise stated at check-out using the Wallet
As a result, you authorize Ford to charge your selected payment card for the Connected Service cost in accordance with the Terms
Please refer to Section 2 for the FordPass Terms-Privacy Policy and Section 3 for Payments/Wallet
We will also send you a receipt for your records.
---
> e
Our acceptance of your order: We will confirm our acceptance of your order by sending you an email confirmation (“Order Confirmation”)
Please note that the Contract between us will only be formed when we send you the Order Confirmation
If we are unable to accept your order, we will inform you as soon as possible.
>
> f.As part of the check-out process, the cost of the Connected Service Plan will be displayed
You agree to pay the cost to Ford or the selling party if otherwise stated at check-out using the Wallet
As a result, you authorize Ford to charge your selected payment card for the Connected Service Plan cost in accordance with the Terms
Please refer to Section 2 for the FordPass Terms-Privacy Policy and Section 3 for Payments/Wallet
We will also send you a receipt for your records.
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< Some Connected Services have a defined expiration date, at which time the Connected Service will expire unless you purchase an additional term of the Connected Service
The term, expiration, and renewal details will be set forth in your Contract Documents
If you have questions about a Connected Service, please contact the Customer Relations Center
Unless otherwise stated in your Contract Documents, the cost of a Connected Service is non-refundable.
---
> Some Connected Service Plans have a defined expiration date, at which time the Connected Service Plan will expire unless you purchase an additional term of the Connected Service Plan
The term, expiration, and renewal details will be set forth in your Contract Documents
If you have questions about a Connected Service Plan, please contact the Customer Relations Center
Unless otherwise stated in your Contract Documents, the cost of a Connected Service Plan is non-refundable.
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< We may terminate any or all Connected Service(s), or suspend temporarily part or all of your access to the Connected Service(s) at any time (acting reasonably) by written notice (including by e-mail to your current registered email address) for reasons including (but not limited to) the following:
---
> We may terminate any or all Connected Service Plan(s), or suspend temporarily part or all of your access to the Connected Service Plan(s) at any time (acting reasonably) by written notice (including by e-mail to your current registered email address) for reasons including (but not limited to) the following:
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< a)you do not pay the Connected Service Fees owing by the due date;
---
> a) you do not pay the Connected Service Plan Fees owing by the due date;
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< b)you commit a serious or persistent breach of a term;
---
> b) you commit a serious or persistent breach of a term;
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< c)circumstances arise where (in our reasonable opinion) such action will mitigate an identified risk or prevent the Connected Service(s), FordPass or associated systems from being abused, manipulated or otherwise undermined by you or your device; or
---
> c) circumstances arise where (in our reasonable opinion) such action will mitigate an identified risk or prevent the Connected Service Plan(s), FordPass or associated systems from being abused, manipulated or otherwise undermined by you or your device; or
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< d)where we decide to no longer offer any Services through FordPass.
---
> d) where we decide to no longer offer any Services through FordPass.
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<
<
< THE SERVICES ARE PROVIDED ON “AS-IS” AND “AS AVAILABLE” BASIS AND YOU USE THEM SOLELY AT YOUR OWN RISK
FORD DOES NOT REPRESENT OR WARRANT THE FUNCTIONALITY OF ANY OF THE CONNECTED SERVICES OR THAT ANY CONNECTED SERVICE OR ANYTHING RELATING TO YOUR USE OF A CONNECTED SERVICE WILL BE IN GOOD REPAIR OR ERROR-FREE OR FREE FROM DELAYS, DEFECTS, OMISSIONS, INTERRUPTIONS OR INACCURACIES
ALL REPRESENTATIONS AND WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF THIRD-PARTY RIGHTS, ARE HEREBY DISCLAIMED BY FORD TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.
<
<
<
<
---
> THE SERVICES ARE PROVIDED ON “AS-IS” AND “AS AVAILABLE” BASIS AND YOU USE THEM SOLELY AT YOUR OWN RISK
FORD DOES NOT REPRESENT OR WARRANT THE FUNCTIONALITY OF ANY OF THE CONNECTED SERVICES OR THAT ANY CONNECTED SERVICE OR ANYTHING RELATING TO YOUR USE OF A CONNECTED SERVICE PLAN WILL BE IN GOOD REPAIR OR ERROR-FREE OR FREE FROM DELAYS, DEFECTS, OMISSIONS, INTERRUPTIONS OR INACCURACIES
ALL REPRESENTATIONS AND WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF THIRD-PARTY RIGHTS, ARE HEREBY DISCLAIMED BY FORD TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.
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< i.Ford is not liable for any loss or damage which arises from use of the Connected Services or breach of these Terms.
---
> i.Ford is not liable for any loss or damage which arises from use of a Connected Service Plan or breach of these Terms.
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< ii.Except as set out otherwise in the Terms, Ford will only be liable to you to the extent that any loss or damage that you incur results from our failure to comply with our obligations under the Terms in relation to use of the Connected Service, and we otherwise exclude all conditions, warranties, representations or other terms, express or implied, which may apply to the use of the Connected Service to the fullest extent permitted under applicable law.
---
> ii
Except as set out otherwise in the Terms, Ford will only be liable to you to the extent that any loss or damage that you incur results from our failure to comply with our obligations under the Terms in relation to use of a Connected Service Plan, and we otherwise exclude all conditions, warranties, representations or other terms, express or implied, which may apply to the use of a Connected Service Plan to the fullest extent permitted under applicable law.
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< iii.Ford cannot guarantee that the Connected Service will be available uninterrupted and in a fully operating condition at all times and will not be responsible for any failure or delay in the operation of the Connected Services or liable in the event that any part of the Connected Service provided by Ford is unavailable or modified in any way.
---
> iii
Ford cannot guarantee that a Connected Service Plan will be available uninterrupted and in a fully operating condition at all times and will not be responsible for any failure or delay in the operation of a Connected Service Plan or liable in the event that any part of a Connected Service Plan provided by Ford is unavailable or modified in any way.
473c434
< iv.You agree to use the Connected Service for your personal use and shall not use the Connected Service for commercial, business or resale purposes
Ford is not liable to you for any losses you suffer when using a Connected Service other than as a consumer.
---
> iv
You agree to use a Connected Service Plan for your personal use and shall not use a Connected Service Plan for commercial, business or resale purposes
Ford is not liable to you for any losses you suffer when using a Connected Service Plan other than as a consumer.
475c436
< v.For the avoidance of doubt and as permitted under applicable law, we will only be liable for those losses which are reasonably foreseeable as a consequence of the breach.
---
> v
For the avoidance of doubt and as permitted under applicable law, we will only be liable for those losses which are reasonably foreseeable as a consequence of the breach.
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< vi.Nothing in this Agreement shall limit Ford’s liability for:
---
> vi
Nothing in this Agreement shall limit Ford’s liability for:
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< (a)death or personal injury resulting from Ford’s negligence;
---
> (a) death or personal injury resulting from Ford’s negligence;
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< (b)fraud or fraudulent misrepresentation; and
---
> (b) fraud or fraudulent misrepresentation; and
483c444
< (c)any other liability that cannot be excluded or limited by applicable laws.
---
> (c) any other liability that cannot be excluded or limited by applicable laws.
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< d
Class or Collective Action
<
<
---
> d
Class or Collective Action
491,492d449
<
<
494d450
<
504d459
<
508d462
<
511,513c465,466
< 13
Integration with Other Ford Services / Third-Party Services
<
< FordPass may integrate with, or contain links to other websites or services (each, an “Additional Service”)
Additional Services may be subject to additional terms that may be presented in connection with their use, and by using an Additional Service, you agree to the applicable terms and conditions
Some Additional Services may be operated by Ford or its related entities; others are not owned or controlled by us, including but not limited to links to websites for our dealers (“Third Party Service”)
We have no control over and, to the fullest extent permitted by applicable law, assume no responsibility for, the content, privacy policies, or practices of any Third Party Service
In addition, we will not and cannot censor or edit the content of any Third Party Service
By clicking on links, you expressly relieve us from any and all liability arising from your use of any Third Party Services, or from the content of any Third Party Service
When using a Third Party Service, you should be aware of when you leave FordPass and read the terms and conditions and privacy policy of each Third Party Service that you visit
Terms of Service and Privacy Policy applicable to Roadside Assistance can be found here:
---
> 13
Integration with Other Ford Services / Third Party Services
> FordPass may integrate with, or contain links to other websites or services, or enable services (each, an “Additional Service”)
Additional Services may be subject to additional terms that may be presented in connection with their use, and by using an Additional Service, you agree to the applicable terms and conditions
Some Additional Services may be operated by Ford or its related entities; others are not owned or controlled or endorsed by us, including but not limited to links to websites for our dealers (“Third Party Service”)
We have no control over and, to the fullest extent permitted by applicable law, assume no responsibility for, the content, privacy policies, or practices of any Third Party Service
In addition, we will not and cannot censor or edit the content of any Third Party Service, including if the practices of a Third Party affects your vehicle
By clicking on links, you expressly relieve us from any and all liability arising from your use of any Third Party Services, or from the content or effect of any Third Party Service
When using a Third Party Service, you should be aware of when you leave FordPass and read the terms and conditions and privacy policy of each Third Party Service that you visit or use
Terms of Service and Privacy Policy applicable to Roadside Assistance can be found here:
521c474
< http://here.com/services/terms
---
> https://here.com/services/terms/
523c476
< http://here.com/privacy/privacy-policy/
---
> https://here.com/privacy/privacy-policy/
527c480
< FordPass may contain or rely in part on certain free, shared, or public library software (“Open Source Software”)
Please refer to the posted Open Source Software acknowledgements located at http://corporate.ford.com/ford-open-source.html for more information on any obligations or restrictions that may apply to the use of Open Source Software.
---
> FordPass may contain or rely in part on certain free, shared, or public library software (“Open Source Software”)
Please refer to the posted Open Source Software acknowledgements located at https://corporate.ford.com/ford-open-source.html for more information on any obligations or restrictions that may apply to the use of Open Source Software.
530d482
<
539,545c491
< you may not, nor allow third parties to, create derivative works, use any data mining, robots, or similar data gathering and extraction tools, create a database, download or store FordPass Content other than as licensed above, link or frame FordPass Content, extract, derive or attempt to extract or derive any source code or structure of all or any portion of FordPass Content by reverse engineering, disassembly, decompilation or any other means;
< you may not use FordPass Content in any manner that is unlawful, abusive, defamatory, deceptive, or invasive of another’s privacy;
< you may not use FordPass Content with other content or in a manner that impersonates any person, business or entity, including us;
< you may not interfere, try to interfere, disrupt, or try to disrupt our servers or networks, or disobey any of our network access or security requirements;
< you may not use FordPass Content to engage in conduct that reflects poorly upon or disparages our reputation or goodwill; and
< you may not use FordPass Content in conjunction with adult content or that promotes illegal activities, gambling, or the sale of tobacco or alcohol.
< If you are not the bill payer for the mobile telephone or device being used to access FordPass Content, you will be assumed to have received permission from the bill payer to use FordPass Content or Features.
---
> you may not, nor allow third parties to, create derivative works, use any data mining, robots, or similar data gathering and extraction tools, create a database, download or store FordPass Content other than as licensed above, link or frame FordPass Content, extract, derive or attempt to extract or derive any source code or structure of all or any portion of FordPass Content by reverse engineering, disassembly, decompilation or any other means;
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< 15
Interference
---
> you may not use FordPass Content in any manner that is unlawful, abusive, defamatory, deceptive, or invasive of another’s privacy;
549c495
< CAUTION: ANY ATTEMPT BY ANY INDIVIDUAL TO DELIBERATELY DAMAGE FORDPASS OR OTHERWISE UNDERMINE OUR LEGITIMATE BUSINESS OPERATIONS MAY BE IN VIOLATION OF CRIMINAL AND CIVIL LAWS AND WE RESERVE THE RIGHT TO COOPERATE IN THE PROSECUTION OF ANY SUCH INDIVIDUAL(S) AND TO PURSUE ALL REMEDIES TO THE FULLEST EXTENT PERMITTED BY LAW.
---
> you may not use FordPass Content with other content or in a manner that impersonates any person, business or entity, including us;
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< 16
Trademark
---
> you may not interfere, try to interfere, disrupt, or try to disrupt our servers or networks, or disobey any of our network access or security requirements;
552a499,508
> you may not use FordPass Content to engage in conduct that reflects poorly upon or disparages our reputation or goodwill; and
>
> you may not use FordPass Content in conjunction with adult content or that promotes illegal activities, gambling, or the sale of tobacco or alcohol.
>
> If you are not the bill payer for the mobile telephone or device being used to access FordPass Content, you will be assumed to have received permission from the bill payer to use FordPass Content or Features.
>
> 15
Interference
> CAUTION: ANY ATTEMPT BY ANY INDIVIDUAL TO DELIBERATELY DAMAGE FORDPASS OR OTHERWISE UNDERMINE OUR LEGITIMATE BUSINESS OPERATIONS MAY BE IN VIOLATION OF CRIMINAL AND CIVIL LAWS AND WE RESERVE THE RIGHT TO COOPERATE IN THE PROSECUTION OF ANY SUCH INDIVIDUAL(S) AND TO PURSUE ALL REMEDIES TO THE FULLEST EXTENT PERMITTED BY LAW.
>
> 16
Trademark Notice
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<
572d526
<
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< New or confidential ideas are prohibited on FordPass
If you have an innovative idea, please use the official Ford process at: http://corporate.ford.com/innovation/innovation-ideas-submission.html.
---
> New or confidential ideas are prohibited on FordPass
If you have an innovative idea, please use the official Ford process at: https://corporate.ford.com/innovation/innovation-ideas-subsmission.html.
580d533
<
586d538
<
597a550
> For purposes of this section: “Us” or “We” shall mean Ford Motor Company, its Assignees, and their employees, directors, officers, agents, predecessors, successors, subsidiaries, and affiliates
“You” shall include yourself, and/or your successors and beneficiaries
“Party” shall mean either You or Us.
599c552
<
---
> AGREEMENT TO ARBITRATE: Arbitration is a method of resolving any claim, dispute, or controversy (collectively, a “Claim”) in front of one or more neutral individuals instead of filing a lawsuit in court and having a trial in front of a judge or jury.
606d558
<
610,611c562
<
< If you have any questions, comments, or claims regarding FordPass or FordPass Rewards you may contact us by finding your local contact information by going to this website http://corporate.ford.com/our-company/country-websites, or contacting us in the U.S
at:
---
> If you have any questions, comments, or claims regarding FordPass or FordPass Rewards you may contact us by finding your local contact information by going to this website https://corporate.ford.com/operations/locations/global-links.html or contacting us in the U.S
at:
627c578
< Dearborn, MI 48126
---
> Dearborn, MI 48126
