FordPass Power My Trip Failure

[Boselka]

Is anyone else getting this error any time you try to plan a trip through the Power My Trip Function on the FordPass app? I have been getting this error for over a week now. I have even gone so far as to uninstall and re-install the app.

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[ChasingCoral]

Is anyone else getting this error any time you try to plan a trip through the Power My Trip Function on the FordPass app? I have been getting this error for over a week now. I have even gone so far as to uninstall and re-install the app.

It's working fine on my iPhone 12Pro. What kind of phone are you using? That's important information when discussing FordPass app issues.

 

[danielespy]

I have same problem (iPhone X). I haven't been able to plan any trip since I received the MME in September.
I reported this to Ford Italy's FordPass support in early October but they still haven't given me a solution.
I'm a little frustrated!!

 

[Boselka]

It's working fine on my iPhone 12Pro. What kind of phone are you using? That's important information when discussing FordPass app issues.

I have 11 Pro Max, Running iOS 15.1 Thanks for the additional Clarification.

 

[danielespy]

I have 11 Pro Max, Running iOS 15.1 Thanks for the additional Clarification.

Hi Boselka,
did you contact FordPass assistance?

 

[macchiaz-o]

FordPass > Account > Help

 

[Boselka]

Hi Boselka,
did you contact FordPass assistance?

Not yet, I am on another road trip, I will probably do so when I get back and post an update here.

 

[danielespy]

Not yet, I am on another road trip, I will probably do so when I get back and post an update here.

Hi Boselka,
I solved my issue.
Ford said me to connect the car to a charger (I used the Mustang portable charger); use FordPass app to plan a trip whit the car connected then disconnect the car and plan another trip.
This procedure works for me .... good luck!!

 

[dho3426]

I am also getting the same issue with an iPhone 13pro. I’ve tried to send directions to the vehicle both plugged and unplugged with no luck, but have not contacted ford for help yet.

 

[Ford Motor Company]

I am also getting the same issue with an iPhone 13pro. I’ve tried to send directions to the vehicle both plugged and unplugged with no luck, but have not contacted ford for help yet.

Hi there! This doesn't sound like an experience we want you to have with your Mach-E. Could you please send us a PM with your VIN and the name and location of your Ford dealer? I'd be happy to look into this on my end.

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