Fraud detected and Ford account disabled

[cujo70056]

FYI


Yesterday I got an email with what looked like a ford.com address that said something about something was changed with my account, it looked weird. So I said I'm gonna change my PW. When I did I was locked out. Called Ford this morning and they said that I was locked out bc of some type of fraud and they said that it will take a few days for me to get back into Ford app.

 

[Logal727]

You were probably logged into a third party service with your Ford account. They are cracking down on that.

 

[benk016]

See this thread for why it happened, and how to get unlocked.

https://www.macheforum.com/site/threads/unauthorized-api-use-can-disable-your-account.13893/

 

[Logal727]

See this thread for why it happened, and how to get unlocked.

https://www.macheforum.com/site/threads/unauthorized-api-use-can-disable-your-account.13893/

Could they pick a more obscure and anti-customer way to let people know their account is locked?

 

[Rabidsquirrel22]

Could they pick a more obscure and anti-customer way to let people know their account is locked?

No kidding. I would have thought that was a phishing email if he hadn't included the FordPass screenshot.

 

[eltonlin]

I got the same email on 11/22. thought it was phishing.

Ended up calling Fordpass on the phone, and the agent was super friendly and took down all my info. I mentioned that I had signed up for Recurrent but subsequently deleted my Mach-E from the service.

Called on Monday and got the vague "User profile modified" email this morning with "Enabled: TRUE" which means my account was re-enabled.

Pretty fast turnaround IMO - must be they are getting a ton of calls/inquiries...

 

[cujo70056]

I got the same email on 11/22. thought it was phishing.

Ended up calling Fordpass on the phone, and the agent was super friendly and took down all my info. I mentioned that I had signed up for Recurrent but subsequently deleted my Mach-E from the service.

Called on Monday and got the vague "User profile modified" email this morning with "Enabled: TRUE" which means my account was re-enabled.

Pretty fast turnaround IMO - must be they are getting a ton of calls/inquiries...

Same here, I think the only app I have attached is optiwatt, I cancelled it today

 

[JohnFoxeSheets]

Could they pick a more obscure and anti-customer way to let people know their account is locked?

No. They focus grouped it and determined that this was absolutely the worst possible way to treat their customers. Farley said, "That'll work."

 

[Ravensfan1996]

Got the same email yesterday along with a few others that posted on my FB post about it. I had deleted my optiwatt app and my widget several months ago. Someone said they could still be accessing it even though I’m not usingthe apps. I chatted with ford they said someone would call me in 3-5 days. Ill call tomorrow to see if they can do it faster.

 

[JohnFoxeSheets]

Got the same email yesterday along with a few others that posted on my FB post about it. I had deleted my optiwatt app and my widget several months ago. Someone said they could still be accessing it even though I’m not usingthe apps. I chatted with ford they said someone would call me in 3-5 days. Ill call tomorrow to see if they can do it faster.

If you change your FordPass password, it will cut off Optiwatt's access. (Of course you probably can't do that right now since your account is locked )

 

[eltonlin]

If you change your FordPass password, it will cut off Optiwatt's access. (Of course you probably can't do that right now since your account is locked )

Oddly enough, you are able to reset your password when your account is disabled (I tried it and the pwd change was successful).

 

[eltonlin]

Aaaaand. I got this today from Recurrent...

 

[Ravensfan1996]

If you change your FordPass password, it will cut off Optiwatt's access. (Of course you probably can't do that right now since your account is locked )

Exactly, im in wait mode for someone to call me, calling did nothing.

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