- Jan 14, 2020
- Reaction score
- RR FE 21', Leaf 18' and Bronco BL on order
Sure, I have been back to the dealer twice. Each time I here from them and others Ford tracks alerts, haven’t seen Ford get involved to help the dealer resolve my issues. Dealer wants me to return Monday so they can start the process over to engage an engineer to come down to fix the issues. So Monday they will start the process over again which means I’m waiting for an extended period. So much for QC checks for a month or so. Everyone here has been wonderful but when I hear tracking down to the nut and nothing about glitchy software I get worried. I rather have a miss aligned door over a unknown software / module issue. Miss aligned the dealer can fix, software they can’t so easily and it appears OTA is like updating my IPad but has zero impact on the firmware around it.I can answer this two ways. We track down to the last nut every part on the vehicle as it left the factory. Ford, GM, and Toyota do as well and I assume at least every legacy OEM does as well. We're on the hook for recalls and being able to trace everything via our supply chains is critical to ensure we cover every possible affected by a bad part (and to minimize costs when recalls do occur).
As for the software, we also know exactly what software revision and hash check is on every ECU when it left the factory AND when ECUs are updated/swapped out at the dealer. Again, recalls. At least for FCA, the vehicle also reports in on every key on to check for updates to ensure it has the latest updates for everything.
Ford looks to be using Wind River as their OTA provider which is different that the one we use so I am not sure how they deal with updates. I imaging there are both check for update as well as query capabilities. It just makes sense when you need to manage a ton of devices, which these things are (2 ton devices capable of going 100+mph but devices nonetheless...).