ARK

Well-Known Member
Joined
Aug 21, 2020
Threads
42
Messages
2,732
Reaction score
3,986
Location
Los Angeles
Vehicles
Mustang Mach E
Country flag
For those who have taken delivery of their Mach-Es, has anyone received a Field Service Action No. 21B02?

This popped up today in my Ford Pass App under the Recall tab. The FSA title is "Software Calibration Update", I am not seeing any other information. It's asking me to make a dealer service appointment.


11fcb6c8-a704-434a-8a0d-30ad5876a466-png.png



f6d5dc43-b949-49bf-a15a-1f9cadf52d49-png.png



6f5a5d50-fa41-4e50-a11f-5011061a277d-jpeg.jpg



08f3d22b-338a-4eea-8cfa-51f9d979c033-png.png
 
Last edited by a moderator:

TheSteelRider

Well-Known Member
Joined
Dec 31, 2019
Threads
56
Messages
1,135
Reaction score
2,007
Location
United States
Vehicles
'21 Premium RWD
Country flag
For those who have taken delivery of their Mach-Es, has anyone received a Field Service Action No. 21B02?

This popped up today in my Ford Pass App. under Recall tab. The FSA title is "Software Calibration Update", I am not seeing any other information. It's asking me to make a dealer service appointment.

Very curious! The rumor was the "quality delay" was due to a "calibration" problem, so I wonder ... Was your Mach E one of the delayed ones or not? When was your reservation / order / shipped / delivery dates?

That's the problem, we don't know to which delay he is referring to, very vague. I am going to go with what we have heard here, software calibration. Not hardware or a part.
 
OP
OP
ARK

ARK

Well-Known Member
Joined
Aug 21, 2020
Threads
42
Messages
2,732
Reaction score
3,986
Location
Los Angeles
Vehicles
Mustang Mach E
Country flag
Very curious! The rumor was the "quality delay" was due to a "calibration" problem, so I wonder ... Was your Mach E one of the delayed ones or not? When was your reservation / order / shipped / delivery dates?
My Mach E was not delayed. However, it was built on 11/28 and only shipped on I think it was 1/5.
 

hybrid2bev

Well-Known Member
Joined
Dec 4, 2019
Threads
75
Messages
4,071
Reaction score
11,091
Location
USA
Vehicles
2021 Job 1 Premium4X - EAP Member
Country flag
Mine was in the KC quality check. I didn’t get any messages like this. I don’t see a recall tab in the Ford Pass app.
 

JamieGeek

Well-Known Member
Joined
Dec 29, 2019
Threads
82
Messages
3,556
Reaction score
6,746
Location
Southeastern Michigan
Website
spareelectrons.wordpress.com
Vehicles
Mach-E, old: Bolt, C-Max Energi, Focus Electric
Country flag
Mine was in the KC quality check. I didn’t get any messages like this. I don’t see a recall tab in the Ford Pass app.
Top left:
Ford Mustang Mach-E FSA Field Service Action No. 21B02 (Recall?) -- "Software Calibration Update" 1613085133262


Those two recalls showing on mine are for two other vehicles; NOT the Mach-E.
 


JellyBelly

Well-Known Member
First Name
Kris
Joined
Jun 27, 2020
Threads
14
Messages
2,481
Reaction score
1,937
Location
San Diego
Vehicles
MME RR FE
Country flag
For those who have taken delivery of their Mach-Es, has anyone received a Field Service Action No. 21B02?

This popped up today in my Ford Pass App under the Recall tab. The FSA title is "Software Calibration Update", I am not seeing any other information. It's asking me to make a dealer service appointment.
AT least you have the notification and hopefully the dealer has the update and knows what to do and fingers crossed they don't break something else - not being cynical but just worried that after I get the car we will be chasing these gremlins for a while
 
OP
OP
ARK

ARK

Well-Known Member
Joined
Aug 21, 2020
Threads
42
Messages
2,732
Reaction score
3,986
Location
Los Angeles
Vehicles
Mustang Mach E
Country flag
AT least you have the notification and hopefully the dealer has the update and knows what to do and fingers crossed they don't break something else - not being cynical but just worried that after I get the car we will be chasing these gremlins for a while
My completely unsubstantiated hope is that it relates to the buzzing noise I and a few others have been hearing from the driver display, and that maybe there is a software fix to it - for example, adjusting the refresh rate would fix it on some old monitors I had and perhaps it can here too?

I wonder if @methorian received this FSA notice?
 

SnBGC

Well-Known Member
First Name
Greg
Joined
Apr 20, 2020
Threads
46
Messages
5,955
Reaction score
9,749
Location
Phoenix
Vehicles
2021 Mach-E FE, 2021 Wrangler 4xe High Altitude
Occupation
Manager
Country flag
PTS says the same basic thing except its just for certain vehicles. I guess you could call your dealer and see what they say.
You blocked out your VIN so I can't drill down and see what the calibration is for. When I try my VINs, nothing comes up.

Ford Mustang Mach-E FSA Field Service Action No. 21B02 (Recall?) -- "Software Calibration Update" 1613088000617
 
  • Like
Reactions: ARK

methorian

Well-Known Member
Joined
Nov 18, 2019
Threads
15
Messages
1,531
Reaction score
2,390
Location
Roanoke, VA
Vehicles
Mach-E First Edition, Mini Cooper SE
Occupation
IT Admin
Country flag
Nothing for my Mach-E so far.
 
  • Like
Reactions: ARK

JellyBelly

Well-Known Member
First Name
Kris
Joined
Jun 27, 2020
Threads
14
Messages
2,481
Reaction score
1,937
Location
San Diego
Vehicles
MME RR FE
Country flag
PTS says the same basic thing except its just for certain vehicles. I guess you could call your dealer and see what they say.
You blocked out your VIN so I can't drill down and see what the calibration is for. When I try my VINs, nothing comes up.

Ford Mustang Mach-E FSA Field Service Action No. 21B02 (Recall?) -- "Software Calibration Update" 66005D78-5D11-44ED-9E69-3BF7DA979C53
I wonder how they know its certain VINs - what I mean is does the Ford mother ship monitoring system see what the car is doing and sense something is Off (like the car sends periodic data)? Or they traced it back from the factory based on some component lot numbers etc. The latter I can understand, the former would be interesting
 
 




Top