Glass Recall Service

[SbN]

I've known about the recall for a while. My local dealer sent a text saying they were ready do the service for the recall and I just got a letter in the mail yesterday reminding me of it too. The letter states:

Customer Convenience/Transportation

• Rental vehicle at no charge (except for fuel and insurance) while your vehicle is at the dealership for repairs
• Vehicle pick-up and deliver (at participating dealers)

I text the dealership back asking when we can set up an appointment. I also ask about the rental car since this will take 2 days. They respond back with, "Ford will pay 35$/day for 2 days total. Enterprise maybe higher than that. We don't have cars here"

So where do we get from "no charge" to "maximum of $35/day"? Has anyone seen rental prices these days???!!!! Here in KS, the cheapest I can find is $40 and that's before all the taxes.
(yes, in the grand scheme of things, $10-$20 isn't all the much to squabble about.....still)

Anyone else run into a dealership limiting the cost of the rental? Anyone run into a dealership "not having loaner cars"?

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[generaltso]

All of the rental car companies near me have agreements with the major car companies to accept their daily rate. They gave me a Hyundai Venu from Hertz during my recall work. The paperwork says it was $32/day.

 

[djjerv91]

Sounds like a dealership problem. Every time I have taken my car in, they have offered a loaner at no charge to me and have never stated any prices. They have only asked that I fill up the tank to what it was when I took the vehicle.

 

[SbN]

All of the rental car companies near me have agreements with the major car companies to accept their daily rate. They gave me a Hyundai Venu from Hertz during my recall work. The paperwork says it was $32/day.

so you're saying it might be cheaper based on their agreement? I guess that makes sense.

 

[Kamuelaflyer]

Anyone else run into a dealership limiting the cost of the rental? Anyone run into a dealership "not having loaner cars"?

The local dealer here has never done loaner vehicles and doesn’t do rentals. It’s not all that uncommon.

 

[zvez]

brings up a point. I'm curious, the ford extended warranty includes rental car. so does this apply to the entire warranty, ie 3 years and then the 5 years after?

I haven't read of anyone that has gotten their car back from the roof/windshield recall in less than three days. and more like a week. The ford recall states it should take less than one day to do both.

 

[generaltso]

so you're saying it might be cheaper based on their agreement? I guess that makes sense.

Yes. Rental car companies have contracted rates with all kinds of partners, including car manufacturers, dealerships, and insurance companies.

 

[Maquis]

The local dealer here has never done loaner vehicles and doesn’t do rentals. It’s not all that uncommon.

But in this case, the recall notice specifically calls out loaner availability. I would expect them to make an exception here.

 

[Kamuelaflyer]

But in this case, the recall notice specifically calls out loaner availability. I would expect them to make an exception here.

They won’t and never have.

 

[generaltso]

brings up a point. I'm curious, the ford extended warranty includes rental car. so does this apply to the entire warranty, ie 3 years and then the 5 years after?

It runs concurrently with the original warranty. So if you have a 5 year ESP, you will be eligible for a rental car for 5 years (not 8).

I haven't read of anyone that has gotten their car back from the roof/windshield recall in less than three days. and more like a week. The ford recall states it should take less than one day to do both.

They had my car for 2 days. Where does the recall state that it should take less than a day?

 

[SbN]

They had my car for 2 days. Where does the recall state that it should take less than a day?

Yeah, this is what the tech messaged me, " I can do a monday drop off -- we take headliner out and then the glass guy comes and does his part tuesday morning then re-install headliner."

 

[RickMachE]

Sounds like a dealership problem. Every time I have taken my car in, they have offered a loaner at no charge to me and have never stated any prices. They have only asked that I fill up the tank to what it was when I took the vehicle.

Apples and oranges.

What your dealership does for you in normal service is unusual. Most dealerships don't provide loaners of any type.

This is a RECALL, where the loaner is paid for by Ford, not the dealer.

 

[RickMachE]

They won’t and never have.

Then your dealer isn't doing what Ford instructs them to. Ford is paying for the rental car.

 

[RickMachE]

brings up a point. I'm curious, the ford extended warranty includes rental car. so does this apply to the entire warranty, ie 3 years and then the 5 years after?

Did you purchase a 5 years extended warranty or an 8 year extended warranty? All Ford extended warranties start on the first day you own the car. Given that the bumper to bumper warranty is 3 years / 36,000 miles, an 8 year extended warranty is really 5 years, i.e. the 5 years after the 3 years runs out. The only feature of the extended warranty usable in the first 3 years is that free loaner IF you buy that coverage.

 

[imstriker]

My dealer directly contracts with Enterprise. No money goes through me or any setup work. I didn't use it on the recall but they offered it. You shouldn't have to worry about rates at all.

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