Giselle
Member
- Joined
- Sep 3, 2021
- Threads
- 1
- Messages
- 9
- Reaction score
- 3
- Location
- 97374
- Vehicles
- Premium AWD Mach E, Corvette, GMC 2500
- Thread starter
- #1
I live in a rural area, about 20 miles from Salem Oregon, and am having trouble finding a dealer that is capable of doing the warranty windshield/roof reseal. The car was purchased from the dealer in Salem, Oregon who promised a loaner car to drive while they serviced my car last year because they wanted the car all day. When I arrived they refused to provide the loaner car and at the end told me they would never provide a loaner car to me and I should never come back. Did I attempt to hold them to their promise: Yes, apparently I was too pushy when I expected them to provide the promised loaner car. That work was never completed.
I called the local Ford dealer in Sublimity/Aumsville (second dealer contact) to see if they could do the windshield/roof reseal, they said their shop is too small and they can't do the windshield/roof warranty work. I've now called two other dealers about the warranty work to do the windshield/roof reseal. The third dealer kindly scheduled the warranty work, saying a local glass company would come to their shop do the work and it would take a whole day. They scheduled the work about a month out so a loaner car would be available, then called about a week before the appointment and said the glass company couldn't do the work. I've now called a fourth dealer, they said a local glass company would do the work, I asked them to confirm since the previous dealer had said the same thing, that dealer is now checking to see if the glass dealer will do the work or not. The two dealers attempted to be helpful and accommodating but I'm wondering if I will need to take my car to Portland, Oregon, which is more than an hour away, to have this warranty work done. It sounds like it will take two days to do both the warranty work and install Blue Cruise (offered via email), loaner cars are clearly scarce, I don't want to stay in a waiting room with Covid spreading, what am I supposed to do to get home? I've offered to accept a shuttle ride home but have been told I live too far away for a shuttle ride. I like my Mach E but have never bought a brand new car and then had so much trouble getting it serviced.
I understand new cars are hard to come by and this makes loaner cars scarce but it seems wrong to sell me a new car and then make it (1) difficult to find a dealer who is capable of doing warranty work on the car, (2) my responsibility to get a ride to/from the dealer when service is necessary. Any ideas?
I called the local Ford dealer in Sublimity/Aumsville (second dealer contact) to see if they could do the windshield/roof reseal, they said their shop is too small and they can't do the windshield/roof warranty work. I've now called two other dealers about the warranty work to do the windshield/roof reseal. The third dealer kindly scheduled the warranty work, saying a local glass company would come to their shop do the work and it would take a whole day. They scheduled the work about a month out so a loaner car would be available, then called about a week before the appointment and said the glass company couldn't do the work. I've now called a fourth dealer, they said a local glass company would do the work, I asked them to confirm since the previous dealer had said the same thing, that dealer is now checking to see if the glass dealer will do the work or not. The two dealers attempted to be helpful and accommodating but I'm wondering if I will need to take my car to Portland, Oregon, which is more than an hour away, to have this warranty work done. It sounds like it will take two days to do both the warranty work and install Blue Cruise (offered via email), loaner cars are clearly scarce, I don't want to stay in a waiting room with Covid spreading, what am I supposed to do to get home? I've offered to accept a shuttle ride home but have been told I live too far away for a shuttle ride. I like my Mach E but have never bought a brand new car and then had so much trouble getting it serviced.
I understand new cars are hard to come by and this makes loaner cars scarce but it seems wrong to sell me a new car and then make it (1) difficult to find a dealer who is capable of doing warranty work on the car, (2) my responsibility to get a ride to/from the dealer when service is necessary. Any ideas?
Sponsored