How can I root cause this?

AliRafiee

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Service vehicle message just showed up.
I’m guessing forscan can tell me the trouble code?
My first issue. And it sucks since I sold the Explorer. I’m guessing there will be no loaner and they will keep my car for 6 months.

Ford Mustang Mach-E How can I root cause this? 1679872013838
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AliRafiee

AliRafiee

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Well, this sucks!

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Mach-Lee

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Yes, read the BECM codes with FORScan or send me your VIN.

Probably won’t be 6 months, but might be a couple weeks.
 

azerik

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A-A-Ron

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Yes, read the BECM codes with FORScan or send me your VIN.

Probably won’t be 6 months, but might be a couple weeks.
I just had a HVBJB replacement done in 3 days. They’ve gotten much better.
 

AKgrampy

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Also there are multiple issues like this caused by the recent updates and not an HVBJB failure. Hopefully just a glitch in your case and if not then as mentioned many repairs are taking place relatively quickly these days.
 

clsmooths

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Yep..it happened to me a week from last Thursday. Was able to drive home and drive to the dealership the next day. This coming Friday will be two weeks and they got all the parts in except for one part....THE CONNECTOR😫.
You can call customer care or your dealer and ask if your dealer is getting the parts through Copis. Customer care will be able to pull up your work order and see if they are pulling the parts through Copis. Copis is a resource Ford/dealerships uses to get all the parts from wherever they can. So if I were you, I would make sure they are doing that. Some dealers have the parts department only looking for the parts and that could be challenging for them. Just seyin....good luck to all that come across this HVJB failure. Tho I'm glad it happen and now will be getting the correct HVJB that Ford should of implemented in the first place, but will be keeping my fingers crossed that the new part will not fail again. Stay strong Pony lovers!!!

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