I wrote a letter to Ford...and they actually wrote back!

[kamorela]

Shortly after I joined this forum, I discovered you are my people! I’ve learned SO MUCH and look forward to a long and happy relationship here.

This forum is where I learned that the foot-kick-to-open liftgate feature (which I really, really had wanted and expected) had been discontinued about halfway through 2023, yet the liftgate label still shows it on my 2024. Well now, I’m a retired aerospace Quality Engineer and, after learning this, I recognized that this obsolete feature had a simple-to-fix solution and should never have left the factory with that label. So of course I wrote a letter to Ford expressing (1) my displeasure at their ‘mistake’, and (2) their need for corrective action.

I did not expect a response. But I got one, or rather two. They were duplicates with the same verbiage, word for word, same date, same ‘signature’. And, sadly, their response was nothing more than corporate rhetoric, i.e. the brush off. ‘Thanks for sharing, now run along little girl.’ Not even a gold star. <sigh>

Attached are my original letter to Ford, and their response(s). Enjoy. And don’t expect any improvement from Ford any time soon.

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[HuntingPudel]

Ford must have changed the label in the half-year updates. My 2024 was manufactured in September (making it a Job 2 car) and the label on it just says how to adjust the height. My 2021 had the full Kick to Open stuff cast into the bezel for the secondary liftgate switch (which I have since added to my 2024).

I am happy that Ford wrote you back, even if it was just to say "run along little girl." Ford doesn't take me seriouly at all. Perhaps because I'm a Pontiac canine. Or perhaps it's just because I'm a canine. Or maybe because I'm short.

 

[DugthePug Dad]

When I first got my MME I stood there kicking and kicking and kicking under the car. I had an Escape that I traded in and knew how to activate the lift gate.

It wasn’t until I came here that I learned of the elimination of the feature.

Ford doesn’t care about what I have to say because I’m just Pugnacious

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