Unfortunately, not everyone gets that JSON data for some reason. Or maybe it can be called still, but doesn't show in the default way of seeing it with the developer options.
Fire up Incognito/Private mode, it should come up. Seems like after you've loaded it up once, it doesn't call it again for awhile (maybe cookie based?)
Mine shows it 100% of the time. Others its never shown for at all.
Nnevermind, the widget does use that field. It's the fill percentage of the HVB.
what was going on with 2021?
Mine updated today at 65% charge. I rarely charge above 80% and updates are never an issueI have been wondering why my car has not had any updates since 3.6.1 installed on November 8. I did a chat with Ford.com and they put me in touch with the OTA department. (Over-The-Air (OTA) - English "1-833-926-3233" 8:00 a.m. –11:00 p.m. EST (Monday - Friday), 8:00 a.m. – 8:00 p.m. EST (Saturday).
I asked them why my car has not been getting any OTA (3.6.2, 4.1.1, 4.1.2 and soon 4.1.3). She confirmed that there have been attempts to update my VIN via OTA, but the conditions were not met.
She went over the conditions needed for the car to get OTA updates. All of them were met-except I only rarely charge above 70% SOC since last fall. The person on the phone confirmed that they know the car MUST be charged to at least 80-85% to get OTA updates.
Hopefully this will resolve the OTA issues in about a week with the car at 80-85% SOC.
Thank you. As many people have stated...I think the OTA person that made the statement to me was confused between the HVB and the 12V SOC.
1st production units always have the most problems, and those cars had more than their fair share. Mine has been pretty good - Job 2 2021. All I am saying is those buyers had it a lot worse, and many are still happy owners! Hang in there.
Thanks and I luv my 2023 MME, but bad customer service and the lack of training for dealerships are making the experience bad. ?I am happy that I'm not having bigger problems, but the software and features of the MME and OTAs shouldn't have all these problems.
Regarding: "...but the software and features of the MME and OTAs shouldn't have all these problems." Ford...are you listening? I could not agree more. We love our Mach E...these software rollout issues are to say sub optimal. I hope that these types of roll outs can/should be much smoother.
I had a big conversation with Ford Online chat today about this. I even told them they need to have a handful of people on the forums looking at the problems/issues we all having and figuring the stuff out.
That makes more sense then but obviously I wasn’t the only one with that confusion.
