Is the Ford Connected Charge Station this Lame?

Nklem

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I have to say it was free and I am not complaining about that and it’s a 48 Amp unit.

But the reporting, trending etc is very poor. I do not see why anyone would buy one of these for $500-$800. ChargePoint and others offer so much more information, cost calculation, scheduling, utility integration, hourly trending for equal or less money. I will say a Chargepoint installs so much easier, about 1/2 the time and has no obnoxious incorrect dip switches inside as well.

Will Ford provide more of this information and functionality for the folks that bought it? It should be /could be the gold standard for charging. The first PIC is all you get for reporting from the Ford. The rest are ChargePoint photos.

Is there anything I am missing? Another app? Another page of data on FordPass?

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Maquis

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Wow, you’re lucky. Mine stopped providing anything at all as of last August!

Honestly, I don’t really care as long as the car is charged by the time I’m ready to leave, which it always is.
 
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Nklem

Nklem

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And I cannot believe this, today, after typing this post, trying to just keep the battery warm, this AM, I get a fault and look at this power draw, 70 amps! Karma is great. Something is wrong for sure. I have to say this may be a true piece of crap,,,,

I bet, being set up for only 24 amps, the car tried to pull 32 to keep the battery warm.

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RickMachE

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I have to say it was free and I am not complaining about that and it’s a 48 Amp unit.

I do not see why anyone would buy one of these for $500-$800.
You hit the nails (plural) on the head, answering your own question.

Why would anyone buy this? They wouldn't, unless it was free, like yours.

I never considered this unit, because I expected the support from Ford to be close to non-existent.

Unless you get a charger for free, most people need to check with their utility company and see if they either provide a rebate, or sell discounted units. Many utility companies provide rebates, but only for specific brands and models, because they want to tap into the data. My utility, DTE, only provides a $500 rebate if you buy a ChargePoint Home Flex, or an Enel X Juicebox 32, 40, or 48.

If I got a free Ford charger, AND I qualified for a large rebate like I did, I would sell the Ford charger (as some have done on the forum) and buy the better charger with better support.
 

generaltso

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I’ve been saying from the beginning that there’s no good reason to buy the FCCS over the ChargePoint. Some people just really like seeing the Ford logo I guess.
 

Carsinmyblood

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I'm a gadget freak, but that's TMI even for me.

But, it's a good thing to be able to drill down and see the problems like this.

I'm sure there's a warranty. I'd try another. If it's as bad as this one, put them both aside before something bad happens.
 

PonyJuice

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I have the Ford Connected Charge station. Charges fine. But I can’t get any of the Wifi features to work. I constantly get this error message:

CONNECTION LOST
Your Charge Station wasn't able to connect to the server. You should still be able to charge while we try to reconnect.

It’s randomly connected once. Zero idea how to troubleshoot. No info online. I have even changed wifi thinking it doesn’t like 5G so it’s currently on a 2.4G network. Curious if anyone out there has any advice! Thanks.
 

Maquis

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How are you coming up with 70A?

The J1772 communications protocol will negotiate the power draw between the charger and the EVSE. The car can’t “ask for too much” and cause a fault. It looks like your FCCS simply failed.
 
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Nklem

Nklem

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How are you coming up with 70A?

The J1772 communications protocol will negotiate the power draw between the charger and the EVSE. The car can’t “ask for too much” and cause a fault. It looks like your FCCS simply failed.
16,800 w in 1 hour at 240v is 70 amps. I do not beleive it was 70 amps (as it’s meter shows). My breaker would have tripped and other things happened. The fault occurred when the car went to heat up the battery.

I powered it down and back on and the fault is gone. I will play with it when it warms up. I plugged my CP into the Mach E and the battery immediately started to warm.

It faulted for some reason. I am sure the car asked for more than 24 Amps to keep the battery warm, (it was -1F) and that’s what tripped it, even though it’s limited to 24 amps via software and dip switches.

I primary use it for my HyundaI anyway (it’s charged my Ioniq for the last month) and my ChargePoint for my Mach E. This is actually the first night I connected it to the Mach E to keep the battery conditioned. I only care about metering for the Mach E.

it’s just coincidental that it Faulted the same day I posted the Charger post. So strange.
 

Maquis

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16,800 w in 1 hour at 240v is 70 amps. I do not beleive it was 70 amps (as it’s meter shows). My breaker would have tripped and other things happened. The fault occurred when the car went to heat up the battery.

I powered it down and back on and the fault is gone. I will play with it when it warms up. I plugged my CP into the Mach E and the battery immediately started to warm.

It faulted for some reason. I am sure the car asked for more than 24 Amps to keep the battery warm, (it was -1F) and that’s what tripped it, even though it’s limited to 24 amps via software and dip switches.

I primary use it for my HyundaI anyway (it’s charged my Ioniq for the last month) and my ChargePoint for my Mach E. This is actually the first night I connected it to the Mach E to keep the battery conditioned. I only care about metering for the Mach E.

it’s just coincidental that it Faulted the same day I posted the Charger post. So strange.
Thanks, I was too lazy to do the math. There have been other people post about charge sessions getting logged with a compressed time interval. That may be what’s going on here. Or was it only plugged in for one hour?

The way the interface works is that the EVSE tells the car what it’s able to supply, then the car charges at that rate unless it’s more than the car will take. That’s the oversimplified version. It always uses the lesser of the two.

It’s still my opinion that the FCCS just failed.
 

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I have the FCCS. Most of it was free. I don't need all the detailed info even though I'm a geek. FCCS was been working perfectly for me since June. I mainly change the amps when I want to draw less when sucking up free energy from solar.
 

skovatch

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I have the Ford Connected Charge station. Charges fine. But I can’t get any of the Wifi features to work. I constantly get this error message:

CONNECTION LOST
Your Charge Station wasn't able to connect to the server. You should still be able to charge while we try to reconnect.

It’s randomly connected once. Zero idea how to troubleshoot. No info online. I have even changed wifi thinking it doesn’t like 5G so it’s currently on a 2.4G network. Curious if anyone out there has any advice! Thanks.
I had the same problem, and literally 10 minutes ago I turned off the breaker, waited 15 seconds, and turned it back on again. It re-connected.

The wifi signal into my garage was pretty weak because of stucco walls and lath, among other things, but I added an extender in the room closest to the garage and that seems to have made a big difference. Double-check the wifi strength near your FCCS.
 
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Nklem

Nklem

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I had the same problem, and literally 10 minutes ago I turned off the breaker, waited 15 seconds, and turned it back on again. It re-connected.

The wifi signal into my garage was pretty weak because of stucco walls and lath, among other things, but I added an extender in the room closest to the garage and that seems to have made a big difference. Double-check the wifi strength near your FCCS.
Is is really cold where you are? Just trying to find something in common….. today was the coldest I have used the unit at 2F.
 

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I have the Ford Connected Charge station. Charges fine. But I can’t get any of the Wifi features to work. I constantly get this error message:

CONNECTION LOST
Your Charge Station wasn't able to connect to the server. You should still be able to charge while we try to reconnect.

It’s randomly connected once. Zero idea how to troubleshoot. No info online. I have even changed wifi thinking it doesn’t like 5G so it’s currently on a 2.4G network. Curious if anyone out there has any advice! Thanks.
This is the same problem that I am having! I spent 2.5 hours on the phone with Ford being directed from FordPass, to the Blue Oval Charging Network team, then to Customer Satisfaction Team, and then back to the Ford Pass team (apparently many team members at Ford don't know what the Ford Connected Charge Station is, they kept asking me about my car and what "errors are showing on the dash").
I originally got it connected to our WiFi and it worked for 48 hours but then after that I got connection lost and it has never reconnected. I have shut the power down to the unit by turning off the breaker and turning it back on. I have unpaired the station and then attempted to manually re-pair it. I have tried uninstalling and re-installing both apps, I can not get it to connect to WiFi or Bluetooth at this point.
Luckily it still charges fine (as we are a household of 3 plug-in cars) but none of the "connected" functionality works, and it has been very frustrating to find anyone at Ford that is helpful with the station.
 
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