It Bit Me Like a Snake - Stop Safely Message!

[Logal727]

Yeah. That was what Ford Roadside wanted to tow the car 1.3 miles. The quoted price to tow it to the dealer near my home was $1,180 plus $125. Roadside assistance may be included from Ford, but towing is extra, apparently.

In fairness, my insurance company quoted a similar price for a 100 mile tow. I skipped that and took it to the local dealer in Patterson.

That doesn’t sound right at all. Usually it’s free for a 35 miles like scoop said, weird.

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[Calipack]

So, like me, you need a new HVBJB put in your car. This requires a dealer who knows what they are doing to order the right part, and to open up your battery and install the part, and reassemble and re-fill your cooling system.

Not sure if a dealer in the middle of the central valley of CA that probably sells a lot of Ford F-350s knows what they are doing to do this.

Okay. I am going to do more research. I was not prepared for this.

How long did the replacement take?

 

[Calipack]

I'm pretty sure you don't have the recall software fix, that's why you got the bricked car with a "Stop Safely Now" notice.

Patterson was one of the contingencies I looked at as one of the only dealers along I-5.

You might want to contact the dealer and ask if they are trained for EVs and have the specific tools needed to fix what I almost guarantee is wrong with your car. The tools you want to ask about are a "Battery Sled" and the tools to "bleed the cooling system".

You also should immediately start a case with Ford by calling their 800 #. You get a person who helps you communicate with the dealer. (Don't laugh, this is needed because many dealers treat customers like us like crap, and they don't ignore when Ford calls). You can find that phone number and other details here:

https://www.macheforum.com/site/thr...ers-biggest-fear-facts-and-info-thread.18143/

I will start this process. Thank you!

 

[Gimme_my_MME]

I will start this process. Thank you!

Ask to speak to the BEV team

 

[Calipack]

Ask to speak to the BEV team

This place is great. Do you guys and gals also get together for saloon brawls and live music? I mean, if everyone is this friendly and helpful, why not?

 

[DevSecOps]

Which means that this happened while driving before getting to the DCFC.

 

[moparguy]

Yeah. That was what Ford Roadside wanted to tow the car 1.3 miles. The quoted price to tow it to the dealer near my home was $1,180 plus $125. Roadside assistance may be included from Ford, but towing is extra, apparently.

In fairness, my insurance company quoted a similar price for a 100 mile tow. I skipped that and took it to the local dealer in Patterson.

For that particular reason, I pay AAA to give me up to 200 miles for one tow per year plus up to 100 miles on the remaining tows.

 

[WyldStallyn]

Which means that this happened while driving before getting to the DCFC.

Thank you for adding the comment ... I was stuck in recall update thread purgatory so I just posted the DTC.

 

[Calipack]

Thank you for adding the comment ... I was stuck in recall update thread purgatory so I just posted the DTC.

So, this could have been a lot worse. A hell of a lot worse. Correct?

For that particular reason, I pay AAA to give me up to 200 miles for one tow per year plus up to 100 miles on the remaining tows.

There seems to be some question about whether I should have or should not have had to pay 125.00 to Ford Roadside. Here is an image of the message and link they sent for me to pay, otherwise, no soup and no towing for me! I did not pay it.

 

[WyldStallyn]

So, this could have been a lot worse. A hell of a lot worse. Correct?

It depends on your perspective. You received the fault while the vehicle was parked and were left stranded. If you had had the recall updates, you likely would have had the fault while driving which would have immediately reduced your power to allow you to continue driving but that in itself could have been hazardous.

 

[DevSecOps]

A lot of people were wondering if we would see MY22s fail... We have our answer.

 

[JohnFoxeSheets]

There seems to be some question about whether I should have or should not have had to pay 125.00 to Ford Roadside. Here is an image of the message and link they sent for me to pay, otherwise, no soup and no towing for me! I did not pay it.

Your car is absolutely covered by Ford Roadside Assistance. It is also covered by Ford Electric Vehicle Battery Roadside Assistance, which provides towing to the nearest charger or Ford dealer. Here you were at a charger, but the assistance should have covered taking you to the Ford dealership.

Please be sure to tell Ford Customer Service about this when you talk to them. It is so wrong that you were going to be charged for towing!

 

[ripperAZ]

This place is great. Do you guys and gals also get together for saloon brawls and live music? I mean, if everyone is this friendly and helpful, why not?

No but someday Just like the Ford early marketing pictures we are all going to get together and eat chicken wings and chilled shrimp out of the frunk of our ponies . Since that’s why I bought mine. The Frunk.

Jes sayin. Welcome. ?

 

[Calipack]

No but someday Just like the Ford early marketing pictures we are all going to get together and eat chicken wings and chilled shrimp out of the frunk of our ponies . Since that’s why I bought mine. The Frunk.

Jes sayin. Welcome. ?

Yeah. You can use the Frunk like a cooler, right? Like a cooler that gets really hot.

In all seriousness. Y'all are really helpful. I really like this car and I really want Ford to do well and succeed with the Mach E and the Lightning. And.... I am really, really, really pissed off about this episode and that it stranded me and my wife without any real support from Ford's so-called Roadside Assistance. As far as I am concerned, given the history of this failure, Ford should have showed up with a tow truck and another vehicle for me to drive home.

The good news.... we were in a Walmart parking lot, and not in the Mojave somewhere. We had come from Vegas that day, and there are a lot of places between Vegas and Patterson that would have been less convenient for our car to die. I was with my wife, she was not alone. The tow service was very professional. Ball is in Ford's court now... let's all enjoy this front row seat at the Ford EV Show.

 

[DevSecOps]

@Calipack I just drove through Patterson yesterday headed to/from Monterey. You know you got stranded on Prime Day right next to the Amazon fulfillment center. It must be a sign.

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