Just confirmed - no eta on HVBJB replacements for GT

[EELinneman]

That road up bent mountain is top notch, it would be a blast in the MME. You would definitely get your upgrade to Rev D part going up that one!

I'm friends with Paul Dallenbach who has won the Pikes Peak Hill Climb a few times. Maybe I should ask him to stress test for me??? Of course, not everything goes to plan on that race....

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[tannerk89]

I'm friends with Paul Dallenbach who has won the Pikes Peak Hill Climb a few times. Maybe I should ask him to stress test for me??? Of course, not everything goes to plan on that race....

Haha that’ll definitely help us understand if the new parts are up to task.

 

[EELinneman]

Haha that’ll definitely help us understand if the new parts are up to task.

The best part is the people standing on the outside of a curve! Darwin awards, here are your candidates. He got pretty roughed up on this crash. It sheared off 16 inch diameter trees and broke his HANS device. But, yes, this sure would test the part.

 

[HuntingPudel]

Parts fail, especially in first gen cars. I get that. What is making me furious, is that most of the dealers have 1 tech who is certified to do repairs on MMEs. They often can't order the parts until they get the car in to the shop, and with supply chain issues, and demand this leads to very long wait times for parts and consequently repairs.
<SNIP>

Add to the single tech with EV certification the fact that they often have that tech working on an ICE car and the EV has to wait in line forever just to be “diagnosed” (can’t they pull codes to get an idea of the problem first?), and your car is sitting days, maybe weeks before they get to ordering parts. The HVBJB error codes and symptoms are pretty specific. They could at least get the ball rolling on that part order during the wait for the tech to diagnose.

 

[tannerk89]

The best part is the people standing on the outside of a curve! Darwin awards, here are your candidates. He got pretty roughed up on this crash. It sheared off 16 inch diameter trees and broke his HANS device. But, yes, this sure would test the part.

Holy crap. I didn’t watch the whole video because I was getting in my car to leave work… that is an insane wreck to walk away from.

 

[Murse-In-Airy]

My car was completed just 10 days ago and I've sent another member from Sacramento to them just 2 days ago.

I know for a fact that there's no "nationwide shortage" because in DMs we have people who are getting a replacement part in less than 3 days. Again, my confirmation from Ford is that dealers order from a local supply warehouse and if they don't have one then they normally wait for restock. There's a way to get them from another warehouse. I don't know the inner workings on "how" that happens, but it's happening for many people. Unfortunately, there's a lot of people who it's not happening for or their dealer just doesn't have the labor availability and is pushing the blame on "parts".

From what I've seen on replacements it seems to be a 80/20 split where the 20% is being told months on parts. It's more common to see people get the replacement.

I’m really glad to hear this. My 17 year old son just called me to let me know he was using my car and SVS popped up. I’m out of town in a company rental and his car has a flat so he borrowed mine. I won’t see the car for a few days so I can’t get anything started with the dealer or the Ford Team until I get back to it.

 

[DevSecOps]

I’m really glad to hear this. My 17 year old son just called me to let me know he was using my car and SVS popped up. I’m out of town in a company rental and his car has a flat so he borrowed mine. I won’t see the car for a few days so I can’t get anything started with the dealer or the Ford Team until I get back to it.

If you want us to get a jump on it send me a DM with the VIN and what dealership it'll go to.

 

[EELinneman]

I’m really glad to hear this. My 17 year old son just called me to let me know he was using my car and SVS popped up. I’m out of town in a company rental and his car has a flat so he borrowed mine. I won’t see the car for a few days so I can’t get anything started with the dealer or the Ford Team until I get back to it.

Call Ford and open a ticket with the BEV team. Let them know the dealer that the car is at and follow up with a call the next day and confirm the case number and the person assigned.

As @DevSecOps has noted elsewhere, the replacement HVBJB are being allocated on a as needed basis. The dealer should have communications on this, though it likely went to the parts department and not service.

I wish you well.

 

[Murse-In-Airy]

Call Ford and open a ticket with the BEV team. Let them know the dealer that the car is at and follow up with a call the next day and confirm the case number and the person assigned.

As @DevSecOps has noted elsewhere, the replacement HVBJB are being allocated on a as needed basis. The dealer should have communications on this, though it likely went to the parts department and not service.

I wish you well.

That’s actually good news. Cody, the parts guy at my dealership is their number one employee and he REALLY likes my car.

 

[JohnFoxeSheets]

Add to the single tech with EV certification the fact that they often have that tech working on an ICE car and the EV has to wait in line forever just to be “diagnosed” (can’t they pull codes to get an idea of the problem first?), and your car is sitting days, maybe weeks before they get to ordering parts. The HVBJB error codes and symptoms are pretty specific. They could at least get the ball rolling on that part order during the wait for the tech to diagnose.

It is really crazy. When my car failed, the first dealership I called said it would take a week or more to diagnose; the the service manager at the second dealership I called diagnosed the car from his desk while the car was on the tow truck being towed there. Dealerships that take anything more than minutes (or maybe an hour or two) to pull DTCs clearly just don't give a damn. And the excuse that they can't work on the car for another week (or whatever) so why bother diagnosing it sooner clearly doesn't hold water since a) Ford won't pay for a rental until the car is diagnosed, and b) like you say, depending on what's wrong, parts need to be ordered too! Absolute insanity. Obviously not all problems will have smoking gun DTCs, but as we know with the HVBJB, they certainly can.

 

[harrysiii]

Update: I picked up my car yesterday. They told me it didn't actually need hardware this time around, so it's only a matter of time. They applied 2 updates...which I'm not sure what they are since I already received the recall update.

 

[ctenidae]

Haha that’ll definitely help us understand if the new parts are up to task.

That would be a hell of a publicity stunt, and would make sure everyone believed in the robustness of the part.

 

[thewraith]

Does the entire battery need to come out to switch the hbjb? My dealer just called and said it does and that they have to send the car to another dealership to get it done.

 

[harrysiii]

Does the entire battery need to come out to switch the hbjb? My dealer just called and said it does and that they have to send the car to another dealership to get it done.

Yes, it does. My dealer said this takes 10-12 hours to do so. I'm not sure I believe that time estimate, but it does take them a while.

 

[harrysiii]

In this photo, my service tech was pointing to the connector on the HVBJB when explaining the recall on another customer's Mach-E.

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