April Fools Pony
Member
- First Name
- Bianca
- Joined
- Jun 29, 2021
- Threads
- 2
- Messages
- 7
- Reaction score
- 2
- Location
- Arlington, VA
- Vehicles
- Mach E, Premium, Extended Range
- Thread starter
- #1
First, I have really benefited from everyone's knowledge/experiences and camaraderie through the ordering experience - thank you!
Hoping someone has suggestions based on what I've experienced and also curious if this has happened to anyone else (and how it's been resolved). So far I have not received the "deep sleep" mode error, but I fear this may be related or similar (I did check my VIN on the NTHSA recall site and there are no active recalls). A little background before I share my fast charge fault issue. I have a Premium, extended range (Build date 1/8/21, took delivery 4/1) with just over 2,000 miles. I have been previously successful using an EA fast charge station and have never had fault issues using any chargers.
I set out for a long road trip this Sunday (DC area to Hilton Head, SC). Mapped out 2 fast charge pit stops and some plan B fast charge options. Stopped in Rocky Mt, NC for the first stop (EA station at the Sheetz mentioned in another post). Initiated charging through my FordPass app. Charged to 81-82% and received a fault. We had enough to get to the next destination, I didn't think too much of the fault as it was 90+ degrees and the connector was hot when I disconnected.
Arrive at the next location, another EA station in Florence, SC (Walmart). There are 4 towers here, each with 4 plugs. I plugged into all of them and received faults every time (tried initiated through FordPass app as before). There was someone using one of the stations, I even tried this one and wasn't successful. Called EA customer service, they rebooted the charger the fellow traveler had used remotely and still nothing (they even tried to start it on their end). Called my dealer, he suggested I head to the closest dealer (it's Sunday so no one is actually open, but he's using google satellite images to see if he can find a L2 charger I could access). There was one about 3 miles down the road (at the time I had 20% battery left) and I found the L2, thinking we're saved. Plugged in there until I reached 45% and the new plan was to travel to Columbia, SC to try a fast charge EVGo station (this was a detour, the other alternative was waiting longer to charge and going to Charleston, which was also not on the route). Get to the station with 8% battery and I'm faulting again (tried initiating via EVGo app & FordPass). So at this point I've confirmed there is a problem with the vehicle not being able to fast charge, not related to using an EA station.
End up getting a hotel locally and charging overnight there on an L2 and getting to my destination with 8% left. Call my dealer Monday morning and he suggests I outreach local Ford dealers to have it serviced. First available appointment (from the 2 dealers <50 miles from here) is next Tuesday in Savannah, GA. Nothing sooner and no one was sympathetic to me needing to have this fixed to return home. I am in SC on vacation through the end of next week, so if there is a "quick" fix and it's able to be diagnosed next week - great. If not, it will take days to get home if all I can use is L2.
Next, I call the customer service number we were sent with the apology related to the QA delays (now a Bronco reservation line). Waited on hold 45 minutes, connected to someone else and 45 minutes later all the help I got was - yes, bring it in, no we can't confirm you will be given a complementary rental, and here try these 2 other dealers. Frustrated to say the least, which got worse. Both of those dealers should never have been suggested - 1 was commercial and the other was not EV certified.
Anyone have similar issues with fast charging?
Hoping someone has suggestions based on what I've experienced and also curious if this has happened to anyone else (and how it's been resolved). So far I have not received the "deep sleep" mode error, but I fear this may be related or similar (I did check my VIN on the NTHSA recall site and there are no active recalls). A little background before I share my fast charge fault issue. I have a Premium, extended range (Build date 1/8/21, took delivery 4/1) with just over 2,000 miles. I have been previously successful using an EA fast charge station and have never had fault issues using any chargers.
I set out for a long road trip this Sunday (DC area to Hilton Head, SC). Mapped out 2 fast charge pit stops and some plan B fast charge options. Stopped in Rocky Mt, NC for the first stop (EA station at the Sheetz mentioned in another post). Initiated charging through my FordPass app. Charged to 81-82% and received a fault. We had enough to get to the next destination, I didn't think too much of the fault as it was 90+ degrees and the connector was hot when I disconnected.
Arrive at the next location, another EA station in Florence, SC (Walmart). There are 4 towers here, each with 4 plugs. I plugged into all of them and received faults every time (tried initiated through FordPass app as before). There was someone using one of the stations, I even tried this one and wasn't successful. Called EA customer service, they rebooted the charger the fellow traveler had used remotely and still nothing (they even tried to start it on their end). Called my dealer, he suggested I head to the closest dealer (it's Sunday so no one is actually open, but he's using google satellite images to see if he can find a L2 charger I could access). There was one about 3 miles down the road (at the time I had 20% battery left) and I found the L2, thinking we're saved. Plugged in there until I reached 45% and the new plan was to travel to Columbia, SC to try a fast charge EVGo station (this was a detour, the other alternative was waiting longer to charge and going to Charleston, which was also not on the route). Get to the station with 8% battery and I'm faulting again (tried initiating via EVGo app & FordPass). So at this point I've confirmed there is a problem with the vehicle not being able to fast charge, not related to using an EA station.
End up getting a hotel locally and charging overnight there on an L2 and getting to my destination with 8% left. Call my dealer Monday morning and he suggests I outreach local Ford dealers to have it serviced. First available appointment (from the 2 dealers <50 miles from here) is next Tuesday in Savannah, GA. Nothing sooner and no one was sympathetic to me needing to have this fixed to return home. I am in SC on vacation through the end of next week, so if there is a "quick" fix and it's able to be diagnosed next week - great. If not, it will take days to get home if all I can use is L2.
Next, I call the customer service number we were sent with the apology related to the QA delays (now a Bronco reservation line). Waited on hold 45 minutes, connected to someone else and 45 minutes later all the help I got was - yes, bring it in, no we can't confirm you will be given a complementary rental, and here try these 2 other dealers. Frustrated to say the least, which got worse. Both of those dealers should never have been suggested - 1 was commercial and the other was not EV certified.
Anyone have similar issues with fast charging?
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