jhalkias
Well-Known Member
- First Name
- John
- Joined
- Mar 3, 2020
- Threads
- 122
- Messages
- 2,482
- Reaction score
- 4,953
- Location
- Ohio
- Vehicles
- '21 RR ME FE, '22 Corsair GT, '22 Lightning Lariat
- Occupation
- Benefit Fund Administrator
BTW . . . XPlan has nothing to do with the rebate either for Ford Options. You would get that with or without XPlan in that deal. As @timbop said, consult with your attorney after you get your info on the loan from @hybrid2bev. Or just enjoy the car and tell them to pound salt.I will try and stick to the cliff notes version of my recently purchased Mach-e.
I purchased a Mach-e a couple days ago from Torrington Ford in CT (Yes I am calling them out on this).
My purchase was through x-plan. The Ford partner site was showing a $2600 incentive through x-plan For my zip code. Dealer seemed a little confused on the incentive and changed several times on what the fine print of it was. Eventually they determined that I would need to use Ford credit and if I took the incentive I could not get the 1.9% interest rate so would need to take a higher 3.99% rate. Told them I would take the $2600 incentive and refinance with another lender later for lower interest rate.
I complete the deal and take delivery of the vehicle. All paper work was signed by both parties.
Yesterday I get a call from the dealer indicated the incentive was actually not valid. They said the only way to get it was if I went with the Ford Options Loan. They told me Ford Credit cancelled the transaction and I had no actually deal. They said they cancelled my registration and I was not allowed to drive the car. They said I could go in, pay them the $2600 or return the vehicle.
At this point I decided to call Ford Credit. They basically had no idea what I was talking about. They said the account was active, they did not reject the loan and the car was currently listed as mine. They suggested calling ford as it sounded like a shady dealer. I did call Ford and didnt really get anywhere. They said they could open a case but dealers are independently owned.
My feeling on this is the dealer just plain effed up. They made a mistake in understanding the terms of the incentive and when they went to recoup it from Ford, they didnt get it and dont want to lose the $2600 on the sale. They are trying to strong arm me into undoing the deal. They lied about Ford Credit rejecting the loan and cancelling the registration was shady at best and I am wondering if it is illegal. I asked several times for written documentation from Ford Credit that the loan and deal was rejected and have not received anything from the dealer.
So looking to see if there are any dealers here or maybe even members who might be better versed on the law in a situation like this. Can the dealer void a completed deal if they made a mistake? Am I legally obligated to actually return the car? Can I just go register it myself at this point?
I wont even go into the numerous crazy things the dealer told me over the course of my conversations with them that just further convince me that they aren’t being strait. Honestly if they just came to me and were completely honest and tried to work this out maybe I would have tried to be reasonable but at this point, nope.
What a nightmare
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