Mach-E Issues Compilation List (Wiki)

[saurez7777]

Last Updated: Feb. 28, 2021

Hi,

With most of the orders being fulfilled and getting actual reviews from drivers, Could you all post the existing issues here so that it will be very beneficial to future owners who are taking deliveries soon.

Note #1: see also Missing Promised Features/Software Bugs which is more about future improvements and expected features, vs. things believed to be broken with possible fixes coming.​

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Note #2: see also Issues Feedback Poll where you can submit your feedback on issues. The results can be seen in these charts.​

Sync 4a, audio, and navigation

• Wifi connection issues- seems to be very limited in scope and tied to specific home network details
  • dnsmasq incompatibility for some reason?
  • Hidden SSID may not work well; fix is likely to not do this bad thing
• Touch Screen went BLACK! - Sync 4a responsiveness issue resolved through soft reset (explained in first post)
• Android Auto rebooting phones believed fixed in soon-to-be-released Android Auto update; short-term fix is to disable Chrome on the phone confirmed fixed by many with Android Auto 6.1.x and later.
• Blue bar in small display on nav screen - may be a glitch, may be a feature we don't understand yet; looks like it might be a lane change warning?
• No sound from audio system- Radio, car play, Bluetooth audio, nothing works
  • One option is reset Sync 4A
  • Another option is fuse #22 (amplifier) / unplugging the fuse and plugging it back in
• Infotainment not allowing for Nav to start, can't exit it - Can not load app, just spins (waves) Picture below - will update when car starts again after sitting for a while.
• Rear view camera delay setting doesn't work and switches itself off - no confirmation yet, might be limited?
• Projection (CarPlay/Android Auto) Issue after Bluetooth call handoff when entering car

Connected services, FordPass, and PaaK

• Phone As Key issues- inconsistent reliability in PaaK
  • Seats not returning to driving position - seems to be the car not recognizing the individual user through PaaK
  • Car User Profile not keeping radio preferences? - unclear if this is a PaaK issue at this time or independent
  • Automatic Profile from Drivers Seat (not working) - unclear if this is a PaaK issue at this time or independent
  • Android activation issue workaround and reliably working suggestion both here: Workaround Solution -- Phone as a Key (PaaK) setup not available in FordPass on Android
  • Bluetooth pairing not necessarily obvious
• Cannot activate Connected Services including FordPass - unclear if this is a timing thing right now (might be a multiple day delay from delivery to activation)
  • There is a known bug apparently some are hitting that should be deployed very soon around address storage: Connected Services Bug for Ford Pass Charging Network Trial Activation
  • Unable to sign up for FordPass Charging Network? One fix

Drivetrain and driving experience

• Dead Battery / Will Not Drive
  • Field Service Action No. 21B02 - Software Calibration Update (updated at least once by Ford)
  • Deep Sleep mode - 12v battery dead!!??? / Dead Low Voltage Battery (LVB) / Powertrain Malfunction/Reduced Power' followed by the 'Service Vehicle Soon' alert / MME STRANDS ME IN A BLIZZARD!!- unclear if one or two issues here; software updates currently being tested by Ford and specific forum members that is appearing to be reliable
  • Unknown Service Soon Errors messages - PowerTrain message in FordPass App, Red RING on charge port, "Service Vehicle Soon on dash". Dealer is replacing part # LJ9Z-14G490-A DCFC module
  • “Electrical system drain” message in FordPass app
• GOM seems a bit pessimistic - believed to be "by design" somewhat; also impacted by pre-delivery if not reset on delivery
• One-pedal fault

Charging-related

• Error may appear during DCFC
• Ford Connected Charge Station Stop Sell Order - may be related to Ford Connected Charge Station Error Message: The charge station has experienced a non-recoverable fault ?
• Charging Curve - not seeing expected 150 kW; appears Ford is meeting claimed 10%-80% time in appropriate charging conditions, so this is a bit unclear
• Charger payment / plug and play - unreliable. Unclear at this time if this is Ford, charging providers, or both
• L2 Home Charger Issues Issues with 240V charging with Ford Mobile Charger and any L2 EVSE that is plugged into the 240V outlet. MME will not charge on 240V plug while my Tesla Model 3 charges fine.

Physical construction

• Buzzing / whining noise from dashboard
• EZ-Pass transponder interference? Toll transponder issue common to many modern cars due to windshield design; typical "fix" of proper windshield placement works here as well apparently
• Wind noise from panoramic roof - might be an assembly issue; details still being collected.
• Rear trunk black shade - Often comes loose, clips do not hold the shade in place. Pictures in the thread.
• Door Not Closing - Piece that pushes door open randomly pops out, or remains extended. May be limited to one vehicle.
• Wheel well panel gap
• Frunk does not close easily or work according to the manual. Must push down hard to close.

Other issues

• Garage door opener (HomeLink) concerns - not necessarily Mach-E specific?
  • Garage Door Opener is NOT Working!
  • Garage door opener keeps losing programming
  • see also: the compatibility list at HomeLink
• No A/C cooling. Heat works fine. Back into the shop on pick-up day. (One-off?)
• Puddle lamps not behaving as expected (although may be matching documentation)
• No rear seat ambient lighting

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[ChasingCoral]

Hi,

With most of the orders being fulfilled and getting actual reviews from drivers, Could you all post the existing issues here so that it will be very beneficial to future owners who are taking deliveries soon.

Issues so far reported:
Field Service Action No. 21B02- Software Calibration Update
Buzzing noise from dashboard/Electrical whine
Powertrain Malfunction/Reduced Power' followed by the 'Service Vehicle Soon' alert
Phone as key issues
Wifi connection issues

If you make that first post a wiki post we can contribute and keep them all right up front.

 

[dixiekidd88]

Two issues we have are Profile not pushing from the app to the car with name and pic which seems to be part of the software issues.

Also the windshield has a type streaks from the path of the wipers. Tried cleaning with microfiber cloth etc. doesn't help. Also from stickers/maybe suction cups and numbers you can read when looking from inside out. Also on the drivers side rear window you can see where there were stickers on the glass, it is clean but its like in the glass like the windshield...

NOTE: we did pickup the vehicle at the dealership when it was night time and did our own detail next day of the vehicle as we thought the window issue was from the dealership detailer. Dealer attempted to wax the windshield, it is a littler but still noticeable....

 

[Administrator]

If you make that first post a wiki post we can contribute and keep them all right up front.

Done. If everyone can please link to the relevant thread when adding an issue.

 

[GoGoGadgetMachE]

Is the intention "perceived wider issues" or "one-off issues"?

because we know there are some weird one-offs like any other vehicle vs. broader issues - e. g. "flaky Android Auto" seems broader but "door alignment that looks exactly the same as overextended" doesn't seem to be. just want to set expectations... the former seems useful while the latter does not. (something can start in the latter and get "promoted" to the former, which is why @Administrator 's link request matters.)

 

[Brademcee]

Someone said that rear ambient lighting isn’t working. Does that need to be added? Has anyone confirmed that the lights are there for the rear seats but for some reason not operational or is the physical hardware missing?

 

[GoGoGadgetMachE]

Someone said that rear ambient lighting isn’t working. Does that need to be added? Has anyone confirmed that the lights are there for the rear seats but for some reason not operational or is the physical hardware missing?

right now we don't really know if it's a bug or a promised-but-not-delivered feature. the line between those two is sometimes hard to call. nobody at Ford has said which of those two it is. some folks have wiring diagrams etc. and might be able to chime in with what is wired... that would tell us for sure if it's a bug that they aren't working or it's something that just isn't there (which would kind of be a Sync bug then since apparently the Sync screens show it).

that said it's a wiki so you can add it in to the list if you think it belongs here

 

[ChasingCoral]

Someone said that rear ambient lighting isn’t working. Does that need to be added? Has anyone confirmed that the lights are there for the rear seats but for some reason not operational or is the physical hardware missing?

I don't think it's not working, I think it is not there.

 

[Brademcee]

I don't think it's not working, I think it is not there.

I asked a current owner to verify and he said in his MME the rear ambient lighting is working as promised. When I asked him which trim he had, he said he had a First Edition. Wondering if this is an issue with the Premium or other trims.

 

[JoelOclock]

What about the charging feature how it’s not billing at the member rate on (I think) electrify America chargers?

please don’t blast me if it’s noted elsewhere, I did search.

 

[Nikos]

So far on my MME I have experienced few issues with the FordPass app.
Difficulty opening up, setting up/enabling the phone as a key and issuing a backup code. Had to delete the phone and start all over again. Second time was the charm.
I still though I am not 100% confident that the phone will work all the time. The access code to get in and the backup code is working now. No issues with the screen since I still trying to get familiar and configure it to my needs.
Garage door opening code/programming.
I am unsuccessful even after following the instructions on the screen for nearly 30 minutes.
No buzz from front screen.
I will pay attention on the wind noise.
I am having such a good time enjoying the vehicle. I tried charging it couple days ago.
I thought that you can program or set at what level you want the charging to stop but the vehicle will only do 100%.
My major issue as of now is the FordPass app. Garage door opening programming.
I would like to see how smooth the first update will unfold.

 

[Snowbolster]

Found a weird one, but not sure if its a bug or by design.

If you will turn on the driver reading light while the car is on and then turn off the car and walkaway for it to lock up, the light will continue to illuminate.

When you are inside the car where its not turned yet and try to turn off the reading light, it doesn't go off, instead you need to turn on the car to turn off the reading light.

I think its weird, no?

 

[JellyBelly]

Found a weird one, but not sure if its a bug or by design.

If you will turn on the driver reading light while the car is on and then turn off the car and walkaway for it to lock up, the light will continue to illuminate.

When you are inside the car where its not turned yet and try to turn off the reading light, it doesn't go off, instead you need to turn on the car to turn off the reading light.

I think its weird, no?

I think this is normal - my current cars behave the same - as they are not tied to any automatic turn off On logic (same thing as inside lights that turn on when doors open- some cars have Auto, OFF , ON settings and this behavior is same in ON setting)

 

[Nikos]

What about the charging feature how it’s not billing at the member rate on (I think) electrify America chargers?

please don’t blast me if it’s noted elsewhere, I did search.

So Joel......you had the chance to use Electrify America chargers. From what we heard from Ford the first 5 charges are free. I did not know that we are treated as members of EA network. Can you share your experience please. I am planning a trip and have EA network on my scheduled stops to my destination. Not any time soon but soon I hope.

 

[JellyBelly]

I asked a current owner to verify and he said in his MME the rear ambient lighting is working as promised. When I asked him which trim he had, he said he had a First Edition. Wondering if this is an issue with the Premium or other trims.

We have confirmed FEs with no rear ambient lighting like chasing coral. He has FE.