Mach-E Waiting Room. Check in with your reservation number!

Mopey

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Hi! New Member Here.

I placed my reservation on Nov 23rd First Edition Grabber Blue Res Number is 10019XXX

I am concerned though - because I logged onto to the website just the other day and it doesn't link my reservation - and you can't add it by ID Number... I tried to call in but the helpdesk is for general Ford issues and they said to call Marketing , gave me a number and I called it only to be routed right back to the general help desk... I would send an email but I haven't found that Mach E Reservation Holder email address yet.... I am wondering if there is a mix-up because I created a new account and have another for the 2 Fords I currently own...
Since I placed my reservation I changed internet providers and had to change my email address. After I changed my email address to the new one with Ford, I logged back into the Ford site and couldn't find my reservation - I tried both the old and new address. I then tried logging in with my User ID instead of my email address and there it was. Just an idea for you to try, if you haven't already.
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Clint Eastwood

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Today it says reservation date 6/2020. Anyone understand this?
Today on the website it says reservation date 10/2020. Is this the date of ordering if you place reservation today? Because this is what is says next to “reservation date” and I am logged in.
 

jlauro

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Today on the website it says reservation date 10/2020. Is this the date of ordering if you place reservation today? Because this is what is says next to “reservation date” and I am logged in.
Sounds like it is missing the /1/ for the month. The date is in the format day/month/year. IE: I have 24/11/2019.
 

Clint Eastwood

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Sounds like it is missing the /1/ for the month. The date is in the format day/month/year. IE: I have 24/11/2019.
No it says 10/1/2020. It has advanced every time I go to website. It used to say 3/1/2020 then 4/1/2020 then 5/1/2020, then 6/1/2020 and now 10/1/2020. When I click on my reservations it says Nan/Nan/Nan
 

jlauro

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No it says 10/1/2020. It has advanced every time I go to website. It used to say 3/1/2020 then 4/1/2020 then 5/1/2020, then 6/1/2020 and now 10/1/2020. When I click on my reservations it says Nan/Nan/Nan
That sounds right. Today is the 10th. I am guessing it was the Jan 3rd the first time you looked when it said 3/1/2020, etc.... It's DD/MM/YYYY (more of Europe) instead of the more normal US format of MM/DD/YYYY. If you wait several hours you should se 11/1/2020 as the possible reservation day (give or take a few hours depending on timezone)...
 
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Clint Eastwood

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LoL if that is true. But why is that the “reservation date?” When you go to the website, does it say the same then? I thought it was my specific reservation date.
 

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I am concerned though - because I logged onto to the website just the other day and it doesn't link my reservation - and you can't add it by ID Number... I tried to call in but the helpdesk is for general Ford issues and they said to call Marketing , gave me a number and I called it only to be routed right back to the general help desk...
@RockDaphne98296 -- I spoke to a lady from the Mach-E marketing department a couple days ago. This was the number I called: 800-334-4375. Give that a shot... I had to select the touch tones for the Mach-E, I forgot what they were but it was prompted.

She was able to look up my info after providing her with my name, phone number, and reservation number.

Give it a shot during business hours. :)
 

jlauro

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LoL if that is true. But why is that the “reservation date?” When you go to the website, does it say the same then? I thought it was my specific reservation date.
I think where you are looking is if you reserve another one, not what you have reserved.
If you go via https://www.ford.com/profile/myprofilev2/ and then login, and then pick "my reservations > view reservations" and oddly it makes me login again, and then it lists my pre-order date there along with the reservation number.
 

Clint Eastwood

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I think where you are looking is if you reserve another one, not what you have reserved.
If you go via https://www.ford.com/profile/myprofilev2/ and then login, and then pick "my reservations > view reservations" and oddly it makes me login again, and then it lists my pre-order date there along with the reservation number.
Yes, I too have to log in again after view reservations. My preorder date is listed as NAN/NAN/NAN, but my reservation number is there, so I suppose I’m fine.
 

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I am doing the reservation # spreadsheet. Your # jumped 3,500 numbers(315XX to 35082). May I ask what your reservation date was?

I placed my reservation for the Star White but am thinking of changing to the Shadow Black. I am planning on opting for the glass roof and it looks a little kludgy(sic) on a white car. Thanks for the info.
 

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Date was 10 Jan about 3:30 EST

I personally like the black top on anything. I think it breaks up the color. Then again I also have a mustang convertible with the black top.
 

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