My brand new Mustang Mach E doesn’t run!!

Red34frd

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I bought it 2/17/21. It had 3 miles on it. I drove it home. 27 miles. Next day I loaded it on my trailer and took it to AZ. Drove it off trailer. After that it would not run. I had it towed to a Ford dealer in Casa Grande Az. Today is April 11, 2021. It’s still there it still isn’t fixed They replaced wiring harness and a big module. Now they say that they need a connection box. That part is supposed to be in on April 29. Lol. It has 30 miles on it. Apparently Ford has a buyback committee. I applied for a buyback. THEY TURNED ME DOWN. So I wait and wait and wait. Ridiculous customer service





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murphy62

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I bought it 2/17/21. It had 3 miles on it. I drove it home. 27 miles. Next day I loaded it on my trailer and took it to AZ. Drove it off trailer. After that it would not run. I had it towed to a Ford dealer in Casa Grande Az. Today is April 11, 2021. It’s still there it still isn’t fixed They replaced wiring harness and a big module. Now they say that they need a connection box. That part is supposed to be in on April 29. Lol. It has 30 miles on it. Apparently Ford has a buyback committee. I applied for a buyback. THEY TURNED ME DOWN. So I wait and wait and wait. Ridiculous customer service
Is the dealer that you took it to electric certified?
If not, they have no clue how to fix the car.
 
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Red34frd

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Is the dealer that you took it to electric certified?
If not, they have no clue how to fix the car.
They are a Mach E dealer. Factory engineering reps have been there. They are following factory advise
 
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Red34frd

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This vehicle requires a flat bed tow... No wheels on ground.

Let us know how this works out with the dealer.
It was towed on a flat bed trailer no wheels were on the ground. It has been in shop like 53 days.
 

macchiaz-o

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It was towed on a flat bed trailer no wheels were on the ground. It has been in shop like 53 days.
Well that rules out that idea. This is a huge bummer. Let us know how it works out in the end. I'm curious to find out which parts were deemed defective.
 

69Mach390

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I bought it 2/17/21. It had 3 miles on it. I drove it home. 27 miles. Next day I loaded it on my trailer and took it to AZ. Drove it off trailer. After that it would not run. I had it towed to a Ford dealer in Casa Grande Az. Today is April 11, 2021. It’s still there it still isn’t fixed They replaced wiring harness and a big module. Now they say that they need a connection box. That part is supposed to be in on April 29. Lol. It has 30 miles on it. Apparently Ford has a buyback committee. I applied for a buyback. THEY TURNED ME DOWN. So I wait and wait and wait. Ridiculous customer service
I would apply again. That’s kinda ridiculous. What are the lemon laws for how long they’re allowed to have it in the shop?

Try reaching out to them through social media.
 

MJMachForum

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I bought it 2/17/21. It had 3 miles on it. I drove it home. 27 miles. Next day I loaded it on my trailer and took it to AZ. Drove it off trailer. After that it would not run. I had it towed to a Ford dealer in Casa Grande Az. Today is April 11, 2021. It’s still there it still isn’t fixed They replaced wiring harness and a big module. Now they say that they need a connection box. That part is supposed to be in on April 29. Lol. It has 30 miles on it. Apparently Ford has a buyback committee. I applied for a buyback. THEY TURNED ME DOWN. So I wait and wait and wait. Ridiculous customer service
California Lemon law states that within the 1st 18 months\18k miles Ford has 1 try to fix a major safety issue, 3 tries to fix a minor issue, or 30 (non-consecutive) days to have the car for repairs. If you really want out of the car you should push the issue. If they still refuse then say you want to take it to arbitration. That is your right.

https://oag.ca.gov/consumers/general/cars
 

BMT1071

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I noticed your occupation. Is this your personal vehicle or was it purchased for commercial purposes? The answer to that question might explain Ford's position, and would change your 🍋 law options.
 
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Red34frd

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Well that rules out that idea. This is a huge bummer. Let us know how it works out in the end. I'm curious to find out which parts were deemed defective.
It drove off the trailer. Lol. They think now it needs a connector box. It’s on back order
 

MitchAK

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It drove off the trailer. Lol. They think now it needs a connector box. It’s on back order
Sorry about your situation.
What’s your model and when was the production date?
 
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Red34frd

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Sorry about your situation.
What’s your model and when was the production date?
It’s premium 2 wheel drive. No I idea when it was built bought feb 17
 

Crilly

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Did you put it in trailer mode before trailing it?
 

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